Name: Resources - SAP Sales Cloud
Uploaded: 2023-5-24
Duration: 258 s
Description: In this video, you will find links to resources where you can get more information on SAP Sales Cloud solution. Learn about resources such as Learning.sap.com, SAP help portal, SAP learning hub, SAP communities and more. You can also learn how to get quick support for any issues with your solution.

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<div><div><div><div>In this video, you will find links to resources where you can get more information on SAP Sales Cloud solution. Learn about resources such as Learning.sap.com,  SAP help portal, SAP learning hub, SAP communities and more. You can also learn how to get quick support for any issues with your solution.</div></div></div></div>

Resources - SAP Sales Cloud

We hope the previous videos have sparked your interest to find out more about the SAP Sales Cloud solution. In this video, you can find resources to learn more. Head to learning.sap.com for role-based digital learning courses. Search for SAP Sales Cloud to see the catalog of learning products. Learn with interactive demos, quizzes, and get ready for certification or records of achievement badges. Help.sap.com is the website that carries everything you need to know about your solution. Here you'll find important documents like administration guides, user stories, end-to-end solution guides, and the What's New document that covers all features in the latest release. Find everything you need to know about the topic by typing into the search bar at the top of the page. OpenSAP MicroLearning is a freely available learning portal that provides you video-based enablement. Whether you're an end user, an executive, an administrator, or a technical consultant, we have content for you. Learn from hundreds of videos that showcase feature benefits, product configurations, release highlights and more. Learning Hub is the next best place for you. Subscribe to Learning Hub by logging on to  training.sap.com/learning hub and search for SAP Sales Cloud to find the latest training available. Available as  pay per course and yearly subscriptions, this platform gives you access to our extensive training catalog, practice systems and our very best solution experts for answers to all your important questions. Go through the Pictorial Learning Journey to understand what trainings you would like to sign up for. You can find the SAP Sales Cloud Learning Journey on  help.sap.com/learning journey. SAP Sales Cloud now comes with an in-app help, where you can access content-based tutorials, guided tours, videos and hotspots of information. Click the question mark icon to bring up this overlay screen for instant access to learning resources. You can also create and maintain your own learning material and documentation that can be deployed company-wide. Catch webinar replays on the 'webcasts' page of OpenSAP MicroLearning. Stay up-to-date and manage your subscriptions in the SAP subscription center on sap.com. Connect with more than 2 million members of the SAP community. Blog about your experiences with SAP Sales Cloud. Ask questions and hear directly from the product team about the latest and greatest with your solution. Head to the SAP community page at the link shown. The Customer Influence Portal is your channel to submit ideas to improve SAP Sales Cloud. You can submit new requests, vote on existing requests, and track the requests that have been delivered at influence.sap.com. If something is not working quite right in your solution, there is an easy way to get in-product support. Just log an incident to SAP Support to get expert help. Let's see how. Let's say I'm an end user using the SAP Sales Cloud solution and I want to create an incident to report an issue in the system. I navigate to the user profile menu, which is seen at the top right corner of the screen. Then I select Help. In the next screen, I choose Report Incidents. A dialog box opens up, where I can input details about the issue I'm facing. I can include attachments or screenshots where helpful. I proceed to explain more about the issue. For quick and effective ticket resolution, it's recommended to include the following details while explaining the issue. Next, I select the severity of the issue. Lastly, I submit the ticket. A dialog box appears with the thank you notes along with the confirmation of the incident submission. The incident is routed to  my system administrator, who then sends it to SAP for support. That brings us to the end of the series. We hope you found this helpful. Feel free to share these videos for those who may need it, and let us know if there are more topics you'd like us to cover. Thank you for watching.