Name: Unlinking and Linking Identity to SAP Universal ID
Uploaded: 2026-2-9
Duration: 246 s
Description: This video demonstrates how to unlink and link identities/accounts to Universal ID via SAP Account Manager’s new self-service tools. It covers streamlined linking workflows, self-service unlinking, and the recovery identity notification system to help users manage their identities efficiently.

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<div><div><div><div><div><div><div><div><div><div><div><div>This video demonstrates how to unlink and link identities/accounts to Universal ID via SAP Account Manager’s new self-service tools. It covers streamlined linking workflows, self-service unlinking, and the recovery identity notification system to help users manage their identities efficiently.</div></div></div></div></div></div></div></div></div></div></div></div>

Unlinking and Linking Identity to SAP Universal ID

Today, I will guide you on how to unlink and link identity or account from Universal ID using the new features of the SAP Account Manager. These features include 1. Self-service option for unlinking accounts or identities. 2. An improved process for linking or adding new identities or accounts. 3. Recovery identity prompt and notification system. These enhancements aim to provide a better customer experience. Self-service option for unlinking accounts or identities. The new self-service option allows you to unlink specific users or email addresses that are associated with multiple users from your universal ID. To unlink an identity or account, Log on to SAP Account Manager. Select the email address or P or S user ID that you wish to unlink. Click the three dots in the upper right corner and select unlink identity. Click confirm. Once done, you will notice that the link status will change to not linked. You can check the knowledge base, article 3619621, How to unlink S users or P users from an SAP universal ID. The process for adding a new identity previously known as add accounts has been modified slightly. There are three scenarios you might encounter when adding a new identity or account. First, identity with existing P/S user ID with not linked status. Select the P/S user ID you wish to link. Click the link identity button. Second, identity with existing P/S user ID you wish to add. Click the add identity button, Enter your email address, and click on submit. You will receive an email with the verification code from noreply-uid @ sap.com to confirm your account.  Enter the verification code and click on verify. If you have not received an email with verification code, click the resend link to request a new verification code. Once verified, the system automatically links it to your universal ID. Third, no P/S user exists for the identity. You will be prompted to set up a password and a P new user is automatically created. The new identity or account is then automatically linked to the UID. Just a few things to remember, when adding a new identity or account, an email address can only be linked to one universal ID and not associated with another account. You can link up to 10 email addresses and 200 user IDs in one universal ID. For more information, you can check KBA 2882908, How to add an additional user or email address to the SAP Universal ID KBA3360451. How many users or emails can be linked to an SAP Universal ID? If an email previously added to your Universal ID doesn't have an associated P/S user, you'll be prompted to either remove the email from your universal ID or create a recovery identity for authentication across applications. If you choose the add identity option, you'll need to enter a password and a new P user will be automatically created. The new identity will then be automatically linked to your universal ID. If only a single email is linked to your universal ID, a notification will be displayed to highlight the benefits of having a recovery identity. If you encounter any issues, please feel free to contact Customer Interaction Center Team (CIC) or create a case under the component XX-SER-UID. Thank you for watching this tutorial video. We hope you found it helpful.