Name: Using Case Topic Analyzer in SAP Service Cloud Version 2
Uploaded: 2024-6-6
Duration: 63 s
Description: Learn how to check trending topics from cases using the Case Topic Analyzer. Explore the menu options, adjust date filters, and discover information displayed through bar charts, graphs, and keyword clusters.# This description was auto-generated #

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<div><div><div><div>Learn how to check trending topics from cases using the Case Topic Analyzer. Explore the menu options, adjust date filters, and discover information displayed through bar charts, graphs, and keyword clusters.<br><br># This description was auto-generated #</div></div></div></div>

Using Case Topic Analyzer in SAP Service Cloud Version 2

Want to know the trending topics from cases? Let me show you how to check that using the case topic analyzer. Click the menu icon located on the top left. Scroll down the drop-down menu and select Topic Analyzer by clicking on it. The date filter is initially set to display trending topics for the current week by default. You can adjust this setting by choosing from the following date ranges, This Week, This Month, or This Year. The case topic analyzer model uses machine learning to analyze keywords from case descriptions, grouping cases based on assigned labels. The Trending Topics display information for all topics in the following forms, bar charts, graphs, and keywords clusters. That's how to use the Case Topic Analyzer to view trending topics from cases.