Knowledge quiz

It's time to put what you've learned to the test, get 3 right to pass this unit.

Choose the correct answer.

User roles assigned through the Setup screen.

Case description settings defined during case creation.

Case visibility permissions configured in the workflow.

Administrator default permissions.

Choose the correct answer.

To create case templates for submitting case data.

To generate documents using case data for download and printing. 

To organize case data for visibility settings management.

To design a visual dashboard for workflow monitoring.

There are two correct answers.

Enter a name for the menu item.

Select which workflows appear in the New Case list.

Move the entire New Case entry to another location in the menu.

Specify permission groups allowed to view the menu item.

Choose the correct answer.

The name of the layout.

The priority number assigned to the layout.

The lists and widgets included in the layout.

The user’s workflow role.