When you create a workflow, you might want to set a service level agreement that sends a reminder if a task has not been performed within a certain number of working days. However, this can be a challenge if your employees are in areas with different non-working days. The Business Calendar allows the administrator to configure which days are excluded by defining weekends, holidays, and other non-working days for each country or region. The administrator can then select the business calendar for each user.
Creating a Business Calendar
Objective
After completing this lesson, you will be able to create and manage business calendars.
Business Calendar Configuration
Create a New Business Calendar
Steps
From the Setup screen, select Administration→Business Calendar
Select Add New.
Enter a name for the new calendar.
Select the time zone.
Select the working days and working hours.
In the Holidays section, select either Add Recurrent Holiday Date or Add Specific Holiday Date. Repeat this for each holiday for the region.
Select Save.
Summary
- The Business Calendar allows you to configure which days are excluded by defining weekends, holidays, and other non-working days for each country or region.
- The business calendar is useful for accurately enforcing service level agreements.
- Individual users can select the business calendar they will be using.