Objective
When a customer subscribes to an SAP cloud solution, it includes SAP Enterprise Support at no additional cost. This foundational offering provides access to a self-service knowledge base, remote assistance, expert content, and best practices, enabling users to optimize their SAP solutions efficiently.
The SAP Enterprise Support Academy offers a wide range of services and educational content such as learning assets, trainings, expert guidance, and much more.
Explore the SAP Enterprise Support Academy homepage to learn more.
SAP Enterprise Support Value Maps is an empowerment and support program powered by the SAP Enterprise Support Academy. The Value Maps function as learning rooms designed to guide customers in using enablement content more effectively, organized by solution or solution area.
Explore the SAP Enterprise Support Value Maps homepage to learn more. For SAP Business Data Cloud, explore the Data and Analytics Value Map.
Note
Continuous quality check (CQC) are remote services available upon request to support your deployment. These services allow our experts to analyze your system and/or specific situation. They help reduce system risks and outline optimization potential. As an outcome, customers receive a report, including an executive summary, with findings and guidance for improvement.
Find more details on all available CQC services, how to request one, and other improvement services here.
Currently, from SAP BDC and its components, two CQC services are available for SAP Analytics Cloud:
- Going-Live Support
- Business Process Performance Optimization
Expert-guided implementation (EGI), powered by SAP Enterprise Support Academy, is a multi-day remote session where participants learn to complete a defined activity with experienced SAP service engineers. The sessions are two-fold: during the first 1-2 hours, an SAP expert explains the execution of the target activity step-by-step. In the second part, participants execute the demonstrated steps within their own SAP environment and, if necessary, receive direct guidance and support from the SAP expert.
Find more details on all EGIs available, how to request a CQC service, and other improvement services here.
Currently, from BDC and its components, we have five EGIs available:
- SAP Business Data Cloud Core Skills
- SAP BW Modernization with SAP Business Data Cloud
The SAP Enterprise Support portfolio, included with every cloud solution, helps customers transform, adopt, integrate, and extend their SAP solutions to achieve business outcomes. SAP Enterprise Support Academy and SAP Enterprise Support Value Maps offer a structured learning environment, alongside access to expertise and targeted services.