Exploring SAP Enterprise Support

Objective

After completing this lesson, you will be able to outline the offerings and benefits of SAP Enterprise Support.

SAP Enterprise Support Overview

When a customer subscribes to an SAP cloud solution, it includes an attached support offering. SAP Enterprise Support is a fundamental part of this offering, providing essential support at no additional cost.

Within SAP Enterprise Support, the programs SAP Enterprise Support Academy and SAP Enterprise Support Value Maps are designed to meet customers’ needs through a comprehensive and structured learning environment, delivered via the SAP Learning Hub platform.

The enablement platforms for foundational customer success: SAP Enterprise Support Academy and SAP Enterprise Support Value Maps.

What is the SAP Enterprise Support Academy?

The SAP Enterprise Support Academy offers a wide range of services and educational content, such as learning assets, trainings, expert guidance, and much more.

How to Get Started

Explore the SAP Enterprise Support Academy homepage to learn more.

What are the SAP Enterprise Support Value Maps?

SAP Enterprise Support Value Maps is an empowerment and support program powered by the SAP Enterprise Support Academy. The Value Maps function as learning rooms designed to guide customers in using enablement content more effectively, organized by solution or solution area.

How to Get Started

Explore the SAP Enterprise Support Value Maps homepage to learn more.

Note

Signing up with an S-user ID is required to access the learning content. Detailed instructions for a one-time registration are available here.

SAP Enterprise Support Value Maps for SAP Transportation Management

SAP TM-related content is available in the Supply Chain Management Solutions Value Map. Once you complete the one-time registration, you can gain direct access to the learning room here.

SAP Learning Hub page for the Supply Chain Management Solutions Value Map.

Where to find SAP TM-related content?

In the 'Overview' tab, select the 'Deliver' option to access SAP TM learning journeys and enabling webcasts.

Then, go to the 'Get Onboarded' tab and select SAP Transportation Management to get started.

Conclusion

The SAP Enterprise Support portfolio, included with every cloud solution, helps customers transform, adopt, integrate, and extend their SAP solutions to achieve business outcomes. SAP Enterprise Support Academy and SAP Enterprise Support Value Maps offer a structured learning environment, alongside access to expertise and targeted services.

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