During this training course, we will use typical utility business processes to illustrate SAP S/4HANA Utilities functions. These business scenarios will show you step by step how to model your data as master data in the system and how to customize the basic functions according to the specific requirements of your company.
In our example, the service territory of a utility company is to be extended. First of all the responsible agents integrate the new service territory into the existing regional structure and plan schedules for meter reading and billing in the new territory. Before they can process the move-ins for the new customers, they must first maintain the technical and business master data for the new business partners.
Device installation is not an integral part of the subsequent move-in processing. However, it will be briefly addressed during this course.
In order to complete the business process Move-in of new customer, you must perform the above steps. At least one contract account must be allocated to each contract partner. The contract account may have one or more contracts. This business master data is linked to the technical master data in move-in processing.
The process flow from this business scenario is partly statically preassigned. For example, in order to create an installation in a connection object, a premise must first have been defined in advance.
Two business partners live in one connection object. Each business partner has their own apartment (that is, their own premise). Each premise has a device location. In the device location of the first-floor apartment, an electricity meter for the consumption of the first-floor apartment has been installed. It also contains a water meter for the shared consumption of both apartments and an electricity meter for shared electricity consumption in areas of the house outside the two apartments. The device location of the second-floor apartment only contains an electricity meter for consumption in that apartment. The shared consumption (water meter W1 and electricity meter E2) is billed to business partner 1. Contract account 1 includes the contracts for shared consumption, and the private electricity contract of business partner 1.
You will create the following data objects in the exercises for this course:
Regional structure: City, street and street section
Scheduling: Schedule records for portion and meter reading unit
Master data:
1 connection object with 2 premises (apartments)
3 installations for electricity and 1 installation for water
2 business partners (owner/residential customer, residential customer)
2 contract accounts
3 electricity contracts and 1 water contract