/
Browse
/
Courses
/
Detailing Dispute and Collections Management | ZH
/
了解 SAP 争议管理流程
了解 SAP Collections Management 流程
概述 SAP Collections Management 流程
21 min
了解 SAP Collections Management 中的组织结构
11 min
了解 SAP Collections Management 中的应用程序和权限
11 min
在 SAP Collections Management 中维护数据处理
11 min
执行 SAP Collections Management 流程 – 收款专家
41 min
分析 SAP Collections Management 流程 - 收款经理
11 min
配置 SAP Collections Management
11 min
与 SAP Financials 应收账款集成
11 min
使用机器学习、情况处理和机器人流程自动化 (RPA) 部署智能收款管理
11 min
Quiz
了解 SAP 争议管理流程
概述 SAP 争议管理流程
11 min
了解 SAP Dispute Management 中的应用程序和权限
11 min
执行 SAP 争议管理流程 – 争议案例处理人
21 min
分析 SAP 争议管理流程 – 争议案例经理
31 min
配置 SAP Dispute Management
11 min
与 SAP Financials 应收账款集成
11 min
使用机器学习、情况处理和机器人流程自动化 (RPA) 部署智能争议案例管理
11 min
Quiz
了解 SAP Collections Management 流程
概述 SAP Collections Management 流程
21 min
了解 SAP Collections Management 中的组织结构
11 min
了解 SAP Collections Management 中的应用程序和权限
11 min
在 SAP Collections Management 中维护数据处理
11 min
执行 SAP Collections Management 流程 – 收款专家
41 min
分析 SAP Collections Management 流程 - 收款经理
11 min
配置 SAP Collections Management
11 min
与 SAP Financials 应收账款集成
11 min
使用机器学习、情况处理和机器人流程自动化 (RPA) 部署智能收款管理
11 min
Quiz
了解 SAP 争议管理流程
概述 SAP 争议管理流程
11 min
了解 SAP Dispute Management 中的应用程序和权限
11 min
执行 SAP 争议管理流程 – 争议案例处理人
21 min
分析 SAP 争议管理流程 – 争议案例经理
31 min
配置 SAP Dispute Management
11 min
与 SAP Financials 应收账款集成
11 min
使用机器学习、情况处理和机器人流程自动化 (RPA) 部署智能争议案例管理
11 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 6 right to pass this unit.
1.
You are implementing the relevant business catalogs from the scope item BFC - SAP Collections and Dispute Management. Which business catalogs will be at your disposal?
There are two correct answers.
Dispute Management Analytics
Periodic Activities for Dispute Management
Late Payment Statistics
Dunning Procedures for Receivables Items
2.
Which of the following are analytical applications in SAP Dispute Management that specifically display KPIs related to dispute resolution speed?
Choose the correct answer.
Open disputes
Solved disputes
Processing days of open disputes
New versus solved disputes
3.
Which process steps can be found in SAP Dispute Management?
There are two correct answers.
Dispute identification
Dispute logging
Dispute handover to third-party agency
Dispute escalation to legal department
4.
What are the two most frequently used ways a dispute case can be created?
There are two correct answers.
From an Accounts Receivable dunning procedure
Via a SAP Collections Management process
Manually entered in SAP Dispute Management
Via interface from external credit agencies
5.
How are users notified by the SAP Situation Handling framework?
There are two correct answers.
By SAP Fiori notifications
Via e-Mail
Instant messaging services
Through mobile phone calls
6.
What are some of the benefits you can reap from integrating SAP Financials Receivable Management and SAP Dispute Management?
There are two correct answers.
Improve dispute resolution time
Ensure accurate financial reporting
Automate all communication with customers
Eliminate the need for credit memo revisions
7.
Your manager asked to provide an overview of the implementation activities for SAP Dispute Management. Which Central Business Configuration Settings will you state are mandatory during the procedure?
There are three correct answers.
Default Values for dispute cases
Defining the attributes to trigger document changes
Assignment of escalation reasons to an attribute profile
Defining automatic status changes
Creating escalation reasons