Rating and Comments in SAP Supply Chain Control Tower

Objective

After completing this lesson, you will be able to leverage the Rating and Comments functionality within the SAP Supply Chain Control Tower to provide feedback on procedure playbooks and its activities.

Rating and Comments

Multiple enhancements have been made to procedure playbooks that provide you with more insight into their usage and usefulness and allow you to manage them better.

Monitor Custom Alerts and Intelligent Visibility: Users can offer feedback on procedure playbooks, rate and add comments, see average ratings and total number of ratings. Ratings distribution, details, and comments by other users are displayed.

Users can like, dislike, or give a neutral rating to activities within Monitor Custom Alerts and Intelligent Visibility.

Procedure Playbook - General: View average ratings, individual ratings, and comments for a procedure playbook. See the number of times a playbook has been used to resolve issues.

Procedure Playbook - Activities: View the number of likes, dislikes, and neutral ratings for activities, and see the number of times each activity has been used to resolve issues.

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