Introducing the SAP Mobile Experience

Objective

After completing this lesson, you will be able to describe how the mobile experience from SAP addresses key business challenges.

The SAP Mobile Experience

Introduction

SAP provides an integrated suite of mobile apps and development tools that help businesses navigate challenges and enhance productivity. By extending the power of SAP Business Suite to mobile devices, companies can empower their employees to work efficiently from anywhere, at any time.

mobile devices such as smart phones and smart watches

Leveraging Mobile for Business Agility

SAP Business Suite, used by 230 million cloud users worldwide, connects all parts of different businesses through applications, data, and artificial intelligence on the SAP Business Technology Platform (BTP). SAP strongly recommends adding its orchestrated suite of mobile applications and technological enhancements to further boost work productivity and efficiency for every employee using SAP Business Suite and SAP BTP.

SAP brings core features of a range of business applications, as well as comprehensive data and AI capabilities, onto a multitude of mobile devices, such as smartphones, tablets, watches, or glasses. These devices can be used by everyone within a company, with simple apps, widgets, voice assistants, and more. This multi-modal approach offers huge benefits for doing business on the go, enabling workers to combine the strengths of various business applications and choose the interaction that fits best to a certain usage scenario.

For specific use cases not covered out-of-the-box, customers can build new enhancements and applications, or even entire app suites, using mobile development possibilities provided by SAP BTP. SAP offers AI-driven no-code or intent-driven development that allows customers to define what’s needed without requiring expensive development resources.

Challenges for Businesses – Opportunities for Mobile Applications

In today's dynamic business landscape, employees need instant access to relevant information tailored to their specific roles and industry context. SAP addresses these needs by providing flexible solutions that tackle day-to-day challenges.

  • Supply Chain Management: Mobile solutions help manage shortages, transportation delays, and other supply chain issues.
  • Inventory Management: Ad-hoc demand forecasting and inventory management can be done onsite, even for companies relying on just-in-time inventory management.
  • Field Service: AI-integrated mobile applications guide specialists working on machinery in challenging environments, ensuring safer and faster execution.
  • Energy Optimization: Mobile- and AI-assisted measures improve energy consumption of machines, leading to reduced breakdowns and losses.
  • Employee Expectations: Highly skilled professionals expect easy access to AI-integrated applications, while all business workers need tools that are easy to adapt and learn.
  • Flexible Staffing: Companies require flexible staffing and HR tools to ensure they have the right people for any job, anywhere.
  • Security: Decentralized, digitally connected supply chains and workforces are vulnerable to security threats, requiring mobile solutions that ensure enterprise-ready security measures.

How Mobile Apps from SAP Make a Difference

Effective mobile apps unlock the capabilities of SAP and its business AI anywhere. Here are some examples:

  • Supply chain managers receive instant production alerts on their watches.
  • Mechanics and engineers solve issues using AI agents and interactive 3D models on tablets.
  • Finance managers monitor key metrics and approve requests on their smartphones.
  • Business travelers plan and expense their trips on their way back home, supported by virtual assistants.
  • New hires use SAP Mobile Start to access relevant content and complete their first tasks, utilizing the full potential of their company’s mobile app suite.

Consumer-style mobile apps accelerate and simplify workflows, leading to better communication, collaboration, and employee satisfaction. Studies show that providing mobile devices to employees increases efficiency. Choice and the possibility to "own" a device for both corporate and private use are also important factors.

The Strategy: Support End-to-End Business with Mobile Offerings from SAP

SAP offers:

  • AI-enabled mobile solutions "out-of-the-box" to improve relevant processes in various industry contexts.
  • Efficient and light-weight options for partners and customers to adapt and build mobile solutions through intent-driven development with orchestrated AI tools.

This integrated approach helps customers:

  • Keep innovating.
  • Reduce operational complexity.
  • Collect insights at every touchpoint.
  • Benefit from rich on-device features such as push notifications, location-based services/GPS, gyro sensors, matrix scanning, Augmented Reality (AR) and Virtual Reality (VR).
  • Turn AI-driven technology into outcome across every part of the business.

What's in the Box

Smart Phones with SAP Mobile Start

SAP delivers an orchestrated mobile experience that combines its industry and business process knowledge with distinctive native features. SAP Mobile Start serves as the central entry point for every employee, providing relevant content and connected apps such as SAP Service and Asset Manager, Concur Travel and Expense Management, SAP SuccessFactors, and SAP Analytics Cloud.

SAP offers:

  • Through-composed mobile solutions with direct access to business AI.
  • Simplified and accelerated entry into business-relevant applications with consumer-style native apps.
  • Simplified and secure ways for IT departments to introduce mobile apps.
  • The opportunity for holistic transformation, including simpler and faster in-house mobile development through AI.

Summary

  • SAP extends the power of SAP Business Suite to mobile devices, enhancing productivity and efficiency.
  • Mobile solutions address key business challenges in areas such as supply chain management, inventory management, and field service.
  • SAP Mobile Start serves as the central entry point for employees, providing access to relevant content and connected apps.