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Discovering SAP S/4HANA Service
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Identifying Solutions for Service Processing from SAP
Describing the Day-to-Day Activities of Employees Working with SAP S/4HANA Service
Introducing H2 Energy Solutions and its Customer: Northsea Energy
10 min
Explaining the Roles Involved in a Typical Service Process
10 min
Quiz
Identifying Solutions for Service Processing from SAP
Introducing the Service Functionality from SAP
15 min
Executing a Service Management Process Using SAP S/4HANA Cloud Public Edition
40 min
Executing a Service Management Process Using SAP S/4HANA or SAP S/4HANA Cloud Private Edition
30 min
Quiz
Working with Master Data and Organizational Structures in SAP S/4HANA Service
Explaining Organizational Levels in Service Processing in SAP S/4HANA
10 min
Explaining Technical Asset Structures
15 min
Explaining the Need for Additional Master Data Objects
20 min
Quiz
Executing Service Processes with SAP S/4HANA
Outlining an On-Site Service Process
1 hr 15 min
Executing an In-House Repair Process
15 min
Outlining Service Contracts
15 min
Outlining Recurring Services
15 min
Quiz
Analyzing Service Processes with SAP S/4HANA
Analyzing a Service Process
10 min
Quiz
Describing the Day-to-Day Activities of Employees Working with SAP S/4HANA Service
Introducing H2 Energy Solutions and its Customer: Northsea Energy
10 min
Explaining the Roles Involved in a Typical Service Process
10 min
Quiz
Identifying Solutions for Service Processing from SAP
Introducing the Service Functionality from SAP
15 min
Executing a Service Management Process Using SAP S/4HANA Cloud Public Edition
40 min
Executing a Service Management Process Using SAP S/4HANA or SAP S/4HANA Cloud Private Edition
30 min
Quiz
Working with Master Data and Organizational Structures in SAP S/4HANA Service
Explaining Organizational Levels in Service Processing in SAP S/4HANA
10 min
Explaining Technical Asset Structures
15 min
Explaining the Need for Additional Master Data Objects
20 min
Quiz
Executing Service Processes with SAP S/4HANA
Outlining an On-Site Service Process
1 hr 15 min
Executing an In-House Repair Process
15 min
Outlining Service Contracts
15 min
Outlining Recurring Services
15 min
Quiz
Analyzing Service Processes with SAP S/4HANA
Analyzing a Service Process
10 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
In what type of document are time confirmations and material consumptions maintained in the system?
Choose the correct answer.
A service order
A service contract
A service confirmation
A billing document request
2.
Which of the following components that SAP offers, contain Service functionality?
There are two correct answers.
Spend Management
SAP Service Cloud
SAP Enterprise Asset Management
SAP Field Service Management
3.
What are examples of some other types of service processes that are supported in SAP S/4HANA and SAP S/4HANA Cloud Private Edition?
There are two correct answers.
In-house repair
Revenue recognition
Recurring services
Sourcing and procurement
4.
What are examples of solution processes that are part of SAP S/4HANA Cloud Public Edition?
There are three correct answers.
Corrective Service with Advanced Execution (6AU)
Service Order Management and Monitoring (3D2)
Service Contract Management with Advanced Variant Configuration (6GU)
Interaction Center Service Request Management (41W)
Recurring Services (4X5)