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cleanFiles/bookmap_Increase_Customer_Engagement_with_SAP_Emar_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2026-03-12T13:48:52.000Z

Getting Started

Identifying Key Features and Benefits

Discovering Key Features and Basics

Creating, Setting Up and Managing Contacts

Importing Contact Data Manually

Managing Data and Contacts

Defining Segments and Different Types of Segments

Creating Contact Criteria-Based Segments and Combined Segments

Segmenting Contacts

Using Email Templates and Managing General Email Settings

Discovering Personalized Email Content Creation

Creating Personalized Email Campaigns

Introducing Automations

Exploring Tactics

Automating Customer Journeys

Exploring Email Analytics

Exploring Best Practices

Optimizing Marketing Activities

cleanFiles/bookmap_SAP_Business_AI_Essentials_-_Customer_Expe_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2026-04-15T08:26:16.000Z

Using AI-Powered Guidance to Accelerate SAP Customer Experience Projects

Exploring Joule for Consultants