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bookmap_Implementing_Enterprise_Service_Management_en-US_learning-sap-com_lsc-prod_batchid_482887.zip (BUILDER-INGRESS) - 2025-05-28T12:34:10.000Z

Introducing Enterprise Service Management (ESM)

Identifying the New Features of Enterprise Service Management

Assessment

Defining and Accessing Self-Service in ESM

Configuring Self-Service in ESM

Managing Self-Service Roles and Cases in ESM

Configuring Self-Service in Enterprise Service Management (ESM)

Introducing Forms in ESM

Components of a Form in ESM

Configuring Forms in ESM

Assigning API Calls to Form Buttons in ESM

Integrating Forms in 3rd Party Applications in ESM

Configuring Forms in Enterprise Service Management (ESM)

Defining the Scope of Integration in ESM

Identifying Integration Components in ESM

Navigating the Stages of the Integration between ESM, S/4HANA and SuccessFactors

Explaining the End-to-End Finance Integration Between ESM and S/4HANA

Explaining the End-to-End HR Integration Between ESM and SuccessFactors

Integrating Enterprise Service Management (ESM)

Defining Business Documents in ESM

Creating Business Documents in ESM

Configuring Business Information Extraction in ESM – Optional

Configuring Dynamic Data Sources in ESM

Configuring Business Document Extraction Schema in ESM

Configuring Business Document Integration in ESM

Utilizing Business Documents in Enterprise Service Management

Implementing SAP Enterprise Service Management

By the end of this course, learners will be able to configure SAP ESM at a customer site after the initial set-up of SAP Service Cloud Version 2.

In-App extensibility for SAP Sales Cloud and SAP Service Cloud version 2

SF Live events (sf-live-events) - 2025-04-17T09:29:44.128Z

SF Live events (sf-live-events) - 2025-04-17T10:10:51.727Z

SF Live events (sf-live-events) - 2025-07-09T12:35:59.045Z

SF Live events (sf-live-events) - 2025-07-09T12:53:25.396Z

This live session will explore the use of In-App extensibility methods for extending SAP Sales and Service Cloud version 2. The following concepts will be presented, with lots of demonstrations throughout:
<ul>
<li>In-App extensibility for SAP Sales and Service version 2</li>
<li>Extensibility Mechanisms</li>
<li>Extensibility Administration&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li>
<li>Custom Fields and Attributes&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li>
<li>Data privacy&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li>
<li>Validations&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li>
<li>Determinations&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li>
<li>External Hooks</li>
<li>Assignment Rules</li>
<li>Page Layouts</li>
<li>Custom Logic Administration</li>
<li>Mashup Authoring&nbsp; &nbsp; &nbsp; &nbsp;</li>
<li>Language Adaptation</li>
<li>Samples</li>
</ul>

Implementing SAP Enterprise Service Management

Introducing Enterprise Service Management (ESM)

Configuring Self-Service in Enterprise Service Management (ESM)

Configuring Forms in Enterprise Service Management (ESM)

Integrating Enterprise Service Management (ESM)

Utilizing Business Documents in Enterprise Service Management

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