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cleanFiles/bookmap_Implementing_Enterprise_Service_Management_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2026-06-02T09:40:00.000Z

Introducing Enterprise Service Management (ESM)

Identifying the New Features of Enterprise Service Management

Defining and Accessing Self-Service in ESM

Configuring Self-Service in ESM

Managing Self-Service Roles and Cases in ESM

Configuring Self-Service in Enterprise Service Management (ESM)

Introducing Forms in ESM

Components of a Form in ESM

Configuring Forms in ESM

Assigning API Calls to Form Buttons in ESM

Integrating Forms in 3rd Party Applications in ESM

Configuring Forms in Enterprise Service Management (ESM)

Defining the Scope of Integration in ESM

Identifying Integration Components in ESM

Navigating the Stages of the Integration between ESM, S/4HANA and SuccessFactors

Explaining the End-to-End Finance Integration Between ESM and S/4HANA

Explaining the End-to-End HR Integration Between ESM and SuccessFactors

Integrating Enterprise Service Management (ESM)

Defining Business Documents in ESM

Creating Business Documents in ESM

Configuring Business Information Extraction in ESM – Optional

Configuring Dynamic Data Sources in ESM

Configuring Business Document Extraction Schema in ESM

Configuring Business Document Integration in ESM

Utilizing Business Documents in Enterprise Service Management