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cleanFiles/bookmap_Implement_and_Use_SAP_Service_Cloud_Versio_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-09-12T10:44:16.000Z

Introducing SAP Service Cloud Version 2 and its New Features

Initial Engagement, Service Operations and Field Service

Using AI in SAP Service Cloud Version 2

Understanding the Customer Service Process

Understanding the Customer Service Tools and Supporting Resources

Exploring SAP Service Cloud Version 2

Defining the Scope

Getting Ready for Implementation

Creating Business Roles

Creating Employees and Business Users for Service

Tailoring the User Interface for the Business

Starting Implementation

Defining a Service Organization

Setting Up a Service Organization

Creating Customer Account Master Data

Creating Products Master Data

Performing Master Data Setup

Creating a Registered Product in SAP Service Cloud Version 2

Creating a Warranty in SAP Service Cloud Version 2

Using an Installed Base

Creating Service Objects

Creating a Case Type

Creating the Parties Involved for Cases​

Creating the Statuses for Cases

Setting up Case Management

Configuring Categories

Configuring a Service Level Agreement

Configuring Case Routing

Configuring Service Elements

Configuring Email

Configuring Phone

Configuring Communication Channels

Integrating S/4HANA (Cloud and On-Prem)

Integrating SAP Service Cloud Version 2 with Microsoft Teams

Integrating AI into SAP Service Cloud Version 2

Overviewing SAP Service Cloud Version 2 Integration

Implementing and Using SAP Service Cloud Version 2

<p>The course in this learning journey enables you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack. The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the solution consultant and the developer.</p>

Becoming a Certified Solution Architect in SAP Customer Experience