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cleanFiles/bookmap_SAP_Service_Cloud_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-10-02T03:48:31.000Z

Describing the Features of SAP Service Cloud

Performing Scoping and Fine Tuning Tasks in SAP Service Cloud

Performing Adaptation Tasks in SAP Service Cloud

SAP Service Cloud Overview

Enabling Tickets in SAP Service Cloud

Automatically Assigning Tickets to Responsible Service Teams

Configuring Service Level Agreements (SLAs) in SAP Service Cloud

Configuring Skills in SAP Service Cloud

Configuring Time Recording in Tickets

Configuring Tickets in SAP Service Cloud

Configuring Phone Communication in SAP Service Cloud

Configuring E-Mail Set Up in SAP Service Cloud

Configuring Knowledge Base Integration in SAP Service Cloud

Configuring Customer Interaction in SAP Service Cloud

Adding Registered Products to an Installed Base

Setting up Warranty Management in SAP Service Cloud

Managing Service Objects in SAP Service Cloud

Configuring Maintenance Plans in SAP Service Cloud

Configuring Service Contracts in SAP Service Cloud

Setting up Maintenance Plans and Contracts in SAP Service Cloud

Integrating SAP Service Cloud to Other Applications

Integrating SAP Service Cloud to Other Solution Areas

SAP Service Cloud Implementation

Welcome to the learning journey Implementing SAP Service Cloud. This intermediate level course is aimed for business users and consultants looking to upskill in SAP Service Cloud and learn to both use and implement the product.&nbsp;