Process Lifecycle
Process Models are created to be viewed and executed by other people. Hence, every process follows an iterative lifecycle, which usually starts with documentation.
Process Documentation
Starts with capturing the fundamental process information.
- Running workshops with process participants
- Creating process-related surveys
- Conducting process interviews
The result of this phase should be a (new or refined) process model, which can be used as a common base for process execution - either by systems or manually.
Process Execution
Process execution means, people and /or applications using the process model to execute the documented business tasks. In a more automated way, workflow engines execute, control and govern tasks. These tasks in a process model can be actually assigned to users, who also get notified about open tasks in order to complete them on time
Process Analysis
Process Analysis is focused on setting process KPls in order to discover weak points, bottlenecks and /or compliance issues.
Example KPIs for a sales process could be:
- Number of new sales contracts
- Value of new contracts signed per period