Joule is not a one-size-fits-all tool. It adapts to the context of who is using it, what they are trying to accomplish, and the systems they work within. This role-based approach ensures that every person has a smart, context-aware partner designed around their real work.
Role-Based AI that Works like a Teammate
When an employee interacts with Joule, they can describe what they need to accomplish or pose a business question. Joule’s AI assistants use the context of the employee’s role, along with the workflows and processes they support, to activate the right set of agentic capabilities. This means a finance analyst receives different insights and automations than a procurement specialist or a developer.
How Business Users Interact with Joule
Business Users represent the largest group of Joule users. They interact with Joule through natural language, describing what they need in plain terms.
Business Users can complete routine tasks like entering time off, reviewing invoices, or managing deliveries up to 80% faster using over 2,100 task automations covering 80% of the most used SAP tasks. They receive proactive recommendations for next-best actions, ask business questions grounded in organizational data, and benefit from multi-step workflow automation.
And with Deep Research Capability in Joule users go beyond the quick answers they are used to receiving from AI. This will help users at every level of an organization to ask complex questions and receive deep, strategic research, analysis, and reporting in a single, connected experience. The deep research capability is designed to combine internal SAP data, external intelligence, and trusted resources so users can tap into multiple sources — without ever leaving Joule.
In addition, modern organizations use a mix of SAP and non-SAP tools to run their business. Joule helps connect these worlds—bringing data and processes together so users can act faster, wherever they work.
To deliver real business value, Joule doesn’t work in isolation—it works with you across systems. Thanks to its integration with WalkMe, Joule can guide you inside any application, providing context-aware help and recommendations exactly where you need them. This integration extends Joule’s reach beyond SAP Business Suite—so it’s always by your side, seeing what you see and helping you take the next step instantly.
Joule follows your work across SAP and third-party systems. It uses context from active applications to surface insights, connect data, and streamline workflows. For example, when working in ServiceNow, you can access a Joule action bar—powered by WalkMe—that appears at the bottom of your screen, ready to guide or automate your next step.
This demonstration shows how Joule, along with WalkMe, helps in automating tasks across various applications.
Joule is also integrated with Microsoft 365 Copilot, creating a bridge between SAP and Microsoft environments. This lets employees choose where they work best—whether inside SAP or within familiar Microsoft 365 tools. You can access SAP data and tasks directly through Microsoft 365 using Joule or pull Microsoft 365 information and workflows right into your SAP workspace. This two-way integration ensures you can work in the environment that suits your task without switching tools or losing context. Joule brings everything you need together, helping you work more efficiently and intuitively.
View how Joule and Microsoft 365 CoPilot work together to supercharge employee productivity by launching this video.
How Consultants Interact with Joule
Consultants help organizations design, implement, and customize SAP solutions. Throughout this process, Joule provides on-demand, expert-level guidance grounded in SAP’s exclusive knowledge base such as SAP Notes, KBAs, and best practices directly into the flow of project work. It helps SAP customers execute internal projects faster, do more projects in house, and collaborate more effectively with their system integrator partners.
How it works:
- Reduces time spent searching for answers and information
- Guides configuration, design, and implementation decisions
- Equips IT teams to tackle more complex projects in house
- Empowers IT teams with more knowledge and insight for better collaboration with consulting partners
- Accelerates SAP cloud transformation projects up to 14% (See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to this material. In particular, note all numbers are indicative only.)
Obtain more information by visiting another SAP Learning course: Accelerating SAP Project Delivery Using SAP Joule for Consultants.
How Developers Interact with Joule
Joule brings new levels of productivity for developers. SAP Joule for Developers is delivering a set of embedded AI capabilities for SAP Build and ABAP through Joule to accelerate application and extension development, and improve developer proficiency It helps them write cleaner code, faster—whether they’re building apps, automating processes, or working with ABAP, Java, or JavaScript.
Unlike generic coding assistants, SAP Joule for Developers is trained on SAP programming models and deeply embedded in SAP development environments. It helps developers move faster across the full lifecycle, from design and build to testing and optimization, while aligning with SAP-specific standards and best practices.
How it Works
- Accelerates development of SAP applications and extensions
- Generates application components based on SAP development frameworks such as CAP & RAP
- Expedites generation of business processes and low-code artifacts across SAP Build
- Improves ABAP, Java/JavaScript code quality through AI-powered search, refactoring, and explanation
- Streamlines faster migration and maintenance of custom legacy code 130% Numbers assumed for Consumer Products company with €1bn in revenue and 2,000 employees. Annual benefits result from one or more value drivers. Source: SAP Value Management
In the next demo, you’ll experience key capabilities like explaining CDS Code with Joule, generating CDS unit tests with Joule, ABAP unit test: Isolation of Database Table with Joule and add unit test methods with Joule Predictive Code Completion.
Furthermore, developers can create, customize, and manage AI agents and skills tailored to your business processes using Joule Studio , a set of no-code/low-code capabilities in SAP Build. Joule Studio enables teams to extend SAP-delivered intelligence without introducing new platforms or governance models. It simplifies and accelerates the steps to build and ground custom AI in enterprise data, documents, and process context with security and compliance.
How it Works
- Creating custom Joule Agents tailored to specific business problems
- Extending SAP-delivered agents with company-specific logic and workflows
- Connecting SAP and non-SAP systems into unified, agent-driven processes
- Combining adaptive agent reasoning with deterministic, rule-based execution
- Centrally manage skills and AI agents with visibility into agent execution and data privacy enforcement
How Leadership Benefits from Joule
Joule delivers specific value tailored to each leadership role.
The CIO gains enterprise-grade security, governance, and extensibility to scale AI responsibly. The CFO receives clarity and foresight with trustworthy insights for financial decisions. The COO is equipped to manage operational complexity and anticipate disruptions. The CHRO can protect and inspire the workforce by reducing friction and burnout. The CPO drives savings with transparent recommendations that reduce supplier risk. The CRO turns complexity into clarity, accelerating revenue growth and customer value.
Summary
- Joule provides role-based AI assistants that adapt to each user’s responsibilities and workflow context
- Business Users interact through natural language to complete tasks faster and receive proactive insights
- Consultants leverage Joule for implementation guidance and configuration support
- Developers extend Joule through Joule Studio, creating custom skills and agents
- Leadership across all functions benefits from Joule in ways aligned with their specific priorities