Maximizing Value for the Life Sciences Industry with SAP Business AI

SAP Business AI is SAP’s strategic approach to embedding artificial intelligence across the enterprise software landscape.

It provides an AI foundation built on the SAP Business Technology Platform, offering an operating system to build, run, and extend AI solutions at scale. At the heart of SAP Business AI is Joule, a context-aware, proactive AI assistant embedded into various business functions.

Several key trends and challenges are reshaping the life sciences industry. Organizations must manage increasingly complex supply chains while maintaining strict compliance with regulatory requirements and data sovereignty mandates. Companies must also navigate siloed systems and large volumes of data generated across health networks, making it difficult to gain unified insights.

At the same time, life sciences companies must strengthen supply chain resilience, enable cross-planning across commercialization, finance, and workforce operations, and apply advanced analytics to improve collaboration across the business network. AI-driven automation and forecasting are becoming essential to support strategic growth, improve agility, and ensure transparency across the supply chain.

In response, industry leaders are leveraging AI to optimize supply chain resilience, enable hyper-personalized experiences, increase operational efficiency and reduce costs, unlock new monetization opportunities, and ensure ethical AI practices that maintain trust.

SAP Business AI helps transform the life sciences business intelligently in several ways:

• Improve Customer Outcomes: Using AI to personalize engagement and enhance treatment experiences.
• Optimize Digital Supply Chain and Smart Factory: Using AI to strengthen supply chain resilience and improve manufacturing performance.
• Collaborate with the Ecosystem: Using AI-enabled platforms to improve collaboration across partners and networks.
• Optimize Clinical Supply Inventory: Applying AI to improve forecasting and inventory management for clinical and commercial supply chains.

embecta: embecta implemented RISE with SAP, including SAP S/4HANA Cloud Private Edition and SAP Business Technology Platform, to establish a unified global platform that supports real-time operational visibility and analytics. This transformation enables the organization to improve decision-making, gain deeper insights into operations, and accelerate its business separation journey.

Learn more about this customer story here.

Siemens Healthineers AG: Siemens Healthineers implemented SAP Cloud ALM as part of the RISE with SAP offering to manage its SAP solution landscape and integrate SAP solutions with third-party systems. The platform supports guided implementation and highly automated operations, enabling the company to maintain smooth integration across its technology landscape while supporting its broader cloud transformation journey.

Learn more about this customer story here.

Bayer: Bayer leveraged SAP technologies as part of a large-scale digital transformation initiative that included more than 150 key business and technology design decisions through a structured design authority process. This initiative supported one of the first agile, cross-division deployment programs at Bayer, helping align business and technology strategies across the organization.

Learn more about this customer story here.

Seegene: Seegene leveraged SAP solutions to modernize financial processes and improve operational efficiency. By implementing SAP technologies, the organization achieved 15 days cut from the closing schedule (from 20 days to 5 days), a 50% reduction in intercompany processing, and a 75% reduction in monthly closing time, enabling faster financial reporting and improved visibility across the organization.

Learn more about this customer story here.

Joule Agents are specialized AI agents that leverage SAP’s rich business data to handle complex, cross-functional business tasks. They can operate autonomously or in collaboration and are designed for deployment across various departments. These agents orchestrate end-to-end automation across business processes, enhancing efficiency and decision-making across life sciences organizations.

Here's a more detailed look at some of the available Joule Agents:

• Case Classification Agent: This agent automatically classifies incoming cases based on their content, routing them to the appropriate team or individual. This speeds up the resolution process and improves the efficiency of case management.
• Q&A Agent: The Q&A Agent provides intelligent answers to user questions based on available knowledge sources. It can quickly retrieve relevant information, reducing the time spent searching for answers and improving productivity.
• Knowledge Creation Agent: Automates the creation of knowledge articles from various sources, ensuring that the knowledge base is up-to-date and accessible. This agent improves knowledge sharing and reduces the effort required to maintain documentation.
• Quote Creation Agent: Streamlines the quote creation process by automatically generating quotes based on customer requirements and product configurations. This reduces the time and effort required to create accurate quotes, improving sales efficiency.
• Shopping Agent: Enhances the online shopping experience by providing personalized recommendations and assistance to customers. This agent can help customers find the products they need quickly and easily, increasing sales and customer satisfaction.

The planned for future release agents cover areas such as Customer Experience, Finance, Human Resources, Spend Management, Supply Chain, and Cross Suite, providing comprehensive support for life sciences organizations.

Interested in discovering more about SAP Business AI in the life sciences industry? Use these helpful resources:

• SAP Business AI Features: https://discovery-center.cloud.sap/ai-catalog/
• SAP Demos: life sciences Software and Healthcare Solutions | SAP
• SAP Solution Scout: life sciences Solution Scout
• SAP Roadmap Explorer:SAP Road Map Explorer life sciences
• Discovering SAP Business AI course: https://learning.sap.com/courses/discovering-sap-business-ai
• All these agents can be found in the Discovery Centre

• SAP Business AI helps life sciences companies address challenges related to complex supply chains, regulatory compliance, and data integration.
• SAP Business AI enhances the life sciences value chain by supporting innovation in research and development, improving supply chain planning, strengthening manufacturing and compliance processes, and enabling better commercialization strategies.
• Joule Agents automate tasks and provide intelligent support across business functions, improving efficiency, visibility, and decision-making.