Knowledge quiz

It's time to put what you've learned to the test, get 8 right to pass this unit.

What is an example of a configuration setting that is required for service confirmations?

Choose the correct answer.

A schedule line category for a service confirmation needs to be defined.

The integration with other scenarios in Logistics needs to be configured.

A specific settlement profile for service confirmation items needs to be assigned to each service confirmation item.

What are the possible steps in the determination sequence for service and response profiles?

There are three correct answers.

Profiles assigned to the business partner (sold-to party)

Profiles assigned to the transaction type of the service order quotation

Profiles assigned to the service product

Profiles assigned to the supplier of a service part

Profiles assigned to the service contract

What are the characteristics of item category SRQI (Service Request Item)?

There are two correct answers.

It is set as relevant for costing.

It is set as not relevant for billing.

It is set as not relevant for costing.

It is set as relevant for billing.

Which of the following statements are correct?

There are two correct answers.

SRQP (Service Item) items in a service order quotation are relevant for billing.

SRTM (Service Part) items in a service order template are relevant for pricing.

SRVE (Expense) items in a service order are relevant for pricing.

SRQM (Service Spare Part) items in a quotation are relevant for costing.

SRQP (Service Item) items in a service order quotation are relevant for pricing.

What is an example of an item category available in the system for which the billing relevance has been set to D (Transaction-Related Billing After Completion)?

Choose the correct answer.

SRVP (Service Item)

SVCP (Service Product)

SRQM (Service Spare Part)

SRTE (Expense)

What is a checklist?

Choose the correct answer.

A list with all required configuration steps for a certain scenario in SAP S/4HANA Service.

A list of steps to be performed by assigned step partners. It can be used for step-by-step task processing by one or more users.

A list of prerequisites that need to be fulfilled before a service request can be created in SAP S/4HANA Service.

Which statements are true for a service order concerning the external procurement of services?

There are two correct answers.

Procuring services externally is a standard scenario available in SAP S/4HANA Service.

For the new item category that has to be defined for this scenario, the logistics scenario for the procurement of materials and services is set to Purchase Requisition.

Procuring services externally for a service order requires the use of a customer enhancement.

For the new item category that has to be defined for this scenario, the logistics scenario for the procurement of materials and services is set to Purchase Order.

What is an example of a document type to which transaction type MSQ1 and the item category MSQ1 of a maintenance service quotation CANNOT be mapped?

Choose the correct answer.

PMSV Maintenance Service

PM01 Maintenance order

PM04 Refurbishment order

PM03 Maintenance order/notification

Which of the following statements best describes a service profile as used in SAP S/4HANA Service?

Choose the correct answer.

A service profile is used to generate date and time intervals for the performance of service tasks.

A service profile contains all required configuration settings for executing service processes in SAP S/4HANA Service.

A service profile defines the times when a customer is entitled to a specific service, with specified availability times.

A service profile defines service deliverables, and contains default values for costing a service.

10.

What are some of the required configuration steps for procuring service parts externally?

There are two correct answers.

A new item category needs to be defined for the externally procured service part for use in service orders. Another new item category needs to be defined for the externally procured service part for use in service confirmations.

A new transaction type needs to be defined for service orders used specifically for externally procured service parts.

The document type and the pricing procedure to be used for the purchase requisition need to be identified in Customizing.

A specific business add-in (BAdI) implementation is always required to trigger external procurement of service parts.

A date profile for externally procured parts and a corresponding service and response profile are required for externally procured service parts.