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cleanFiles/bookmap_Implement_and_Use_SAP_Service_Cloud_Versio_zh-CN_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2026-06-11T21:28:55.000Z

介绍 SAP Service Cloud 版本 2 及其新功能

初始参与、服务运营和现场服务

在 SAP Service Cloud Version 2 中使用 AI

了解客户服务流程

了解客户服务工具和支持资源

评估

探索 SAP Service Cloud Version 2

定义范围

准备实施

创建业务角色

为服务创建员工和业务用户

定制业务用户界面

开始实施

定义服务组织

设置服务组织

创建客户账户主数据

创建产品主数据

执行主数据设置

在 SAP Service Cloud 版本 2 中创建已登记产品

在 SAP Service Cloud 版本 2 中创建质保

使用安装清单

创建服务对象

创建案例类型

为案例创建相关方

创建案例状态

设置案例管理

配置类别

配置服务级别协议

配置案例路由

配置服务元素

配置电子邮件

配置电话

配置通信渠道

集成 S/4HANA（云和企业预置）

将 SAP Service Cloud Version 2 与 Microsoft Teams 集成

将 AI 集成到 SAP Service Cloud 版本 2

覆盖 SAP Service Cloud Version 2 集成

实施和使用 SAP Service Cloud 版本 2

<p>The course in this learning journey enables you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack. The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the solution consultant and the developer.</p>