Using the Writing Assistant and Coaching Advisor

Objective

After completing this lesson, you will be able to use Writing Assistant and Coaching Advisor content to provide feedback.

Writing Assistant in Performance Forms

The Writing Assistant has the following features:

Writing Assistant provides guidance on suggested comments within Performance forms (which includes the Role Readiness form).
You can access it within the standard competency libraries, using the tool Manage Writing Assistant and Coaching Advisor.
When you turn it on for a section, users can see the Writing Assistant inside the performance form’s competency section(s).
Writing Assistant is not currently supported in the latest experience of Performance Management.

Give Feedback Using the Writing Assistant in Performance Forms

Steps

You can access the Writing Assistant when completing a Performance/Role Readiness form by selecting the Writing Assistant button.
The Writing Assistant dialog box appears.
In the Writing Assistant dialog box, you can select the level of behavior that most closely describes the employee. Each level of behavior has teasers, which describe the behavior.
You can adjust the positivity of the language in the text and choose the voice.
Select Place Quote to automatically insert the customized comment into the comment box.

Coaching Advisor

The Coaching Advisor, which is also seen as the Give Advice tab in Performance/Role Readiness Forms, provides guidance relevant to the competency being rated. It offers developmental suggestions and concepts that address a defined problem or encourage an employee’s strength. The Coaching Advisor can be used when creating or editing Development Goals or when utilizing Role Readiness forms to evaluate readiness in the Career Worksheet.

This feature is available within the standard competency libraries, and you can create it for custom competency libraries.

Management of Writing Assistant and Coaching Advisor

To review and manage the content from the previous examples, use the administrator tool Manage Writing Assistant and Coaching Advisor. You can select each Competency Library and edit the Performance Details.

Caution

This tool is only used to create and manage Writing Assistant and Coaching Advisor. The competency details are managed in Talent Intelligence Hub as seen previously.

Steps

Navigate to Manage Writing Assistant and Coaching Advisor and select the SuccessFactors 2.1 Competency Library from the list.
From the list of competencies, select Building and Supporting Teams.
The Performance Details section shows the following:
- Teaser Levels: Improve, Meets and Exceeds. Levels can be added, deleted or swap their order.
- Teasers: Each of these teasers will include the writing assistant and coaching advice content, and can be placed on the appropriate level, depending on their feedback about a competency to be improved, met or exceeded the expectations. Teasers can be added, deleted or moved on a different teaser level, as needed.
Select the teaser supports team activities on the Meets teaser level.
The details include Performance Descriptions and Coaching Advice tabs. On the Performance Descriptions, we can add, edit or remove the different feedback that end users can include as comments on forms. There are options for First Person (I), available when the subject of the form is commenting, Second Person (You), for other users like Manager commenting on the subject's form, and Third Person (pulls the Employee Name), available to all users working on the form. Additionally, descriptions can be included with less positive, neutral or more positive tone.
The Coaching Advice tab allows to provide suggestions for development, which can be grouped into different categories as needed.

Summary

The Writing Assistant provides guidance on suggested comments within the Performance Review and 360 Review forms.
The Give Advice tab provides guidance relevant to the competency being rated. It offers developmental suggestions and concepts that address a defined problem or encourage an employee’s strength.

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