Using Self-Service

Objective

After completing this lesson, you will be able to use Employee and Manager Self-Service.

Employee and Manager Self-Service

A diagram showing the relationship between HR and Self Service with Role-Based Permissions

As you learned earlier, role-based permissions control access to employee information.

The Edit Link controls whether the Edit (pencil icon) button is available to the user on the block. The Edit/Insert level is the only relevant permission here.

A screenshot of Employee Central Effective Dated Entities showing the Edit (Pencil) Link and a selected radio button under Edit/Insert.

With proper permissions, you can empower employees and managers to make changes to an employee file without needing the assistance of an HR representative or administrator. Transactions initiated in self-service may include an approval process, also known as a workflow. The configuration of your system ensures that the workflow includes the correct approvers for that particular transaction.

Employee Self-Service

Employee Self Service allows an employee to initiate and complete transactions for an employee file without HR assistance. However, some self-service transactions could still undergo approval before the employee record is updated.

A diagram of Employee Self Service shows connections to Person Info, Contact Info, Address, National ID, Direct Deposit, Emergency Contact, National ID, and Work Eligibility.

An example of employee self-service could be changing their home phone number.

To ensure the employee can initiate changes only to their record, you must follow the basic concept of role-based permissions. You must define the granted population, the role, and the target population.

Manager Self-Service

Unlike employees, managers are not restricted to making changes only to themselves. Manager self-service allows supervisors to initiate data changes for their employees, such as promotions, transfers, and so on.

A diagram of Manager Self Service shows connections to Job Relationships, Terminate/Retire, Global Assignment, Job Information, Compensation Information, Spot Bonus, and Employment Details.

To ensure the managers can initiate changes only for their direct report, you must follow the basic concept of role-based permission.

The granted population, the role, and the target population must be defined.

Manager self-service can be initiated directly on the employee’s profile using the Action menu when HR Action permission or the Edit/Pencil icon on each block is granted. When the manager submits the request, the system automatically determines the set of approvers required for this change.

A screenshot showing that a Change of Employee Class request is being submitted.

Customize Role-Based Permissions for Employee Self Service

In this activity, you will customize what employees can view and edit in their Personal Information.

Note

This exercise is a standalone activity and is not required for completing other hands-on exercises for this course.

Use the simulation if you don't have a practice system.

Steps

  1. Proxy as Larry Ye.

  2. Go to the Navigation Menu and select My Employee File.

  3. Can Larry view/edit his own National ID Card? Contact Information? Business Email? Personal Contacts?

  4. Become self as Emily Clark.

  5. Use Action Search to navigate to Manage Permission Roles.

  6. Choose the role Employee Self Service and then select Permission.

  7. In the permission settings, under Employee Data, find and turn on the view/edit permissions for National ID Card, Contact Information (phone, email, social accounts), Business Email, and Personal Contacts.

  8. Click Save.

  9. Test your changes by proxying as Larry Ye and looking at his Employee File to view the changes to his permissions.

Transfer Employee to New Business Unit using Manager Self Service

In this activity, you will transfer an employee to a different Business Unit.

Note

This exercise is a standalone activity and is not required for completing other hands-on exercises for this course.

Use the simulation if you don't have a practice system.

Steps

  1. Proxy as Carla Grant.

  2. Search for Marcus Hoff using the People Search feature.

  3. Select Take Action from Marcus Hoff’s quick card.

  4. Select Employment Information.

  5. Click Take Action and select Change Job and Compensation Info.

  6. Select the checkbox next to Job Information.

  7. Choose today’s date as the effective start date.

  8. Select Global Professional Services from the Business Unit dropdown menu.

  9. Select Professional Services from the Division dropdown menu.

  10. Select Client Service from the Department dropdown menu.

  11. Click Submit.

  12. Click on View Workflow Participants to see the list of approvers.

  13. Click on Confirm on the Request popup.

  14. Proxy as Alexander Thompson. Review his To-Do List and click Transfer - Bus. Unit Change for Marcus Hoff.

    Note

    For internal transfers within a company, the receiving managers can now gain access to employee data at an earlier point in time. Previously, managers had to wait for the exact date of transfer. To configure this feature, contact your Implementation consultant.