The SAP Customer Data Cloud provides customers using Career Site Builder with additional options on how candidates can create an account with their career site. Traditionally, candidates must register an account by using their email address and creating a password to login. SAP Customer Data Cloud provides a general framework for setting alternative authentication methods for external candidates applying for jobs within the Career Site. This includes the following:
- Registration with a phone number using SMS
- Multi-Factor Authentication (MFA)
- Password-less Authentication
- Registration with social media - with support only limited to Facebook, Google, and LinkedIn.
- Basic Authentication with email and password
Using SAP Customer Data Cloud for Recruiting, administrators can access and use the SAP Customer Data Cloud console to create and implement these account creation workflows for the career site, along with customized interfaces and integrations with social accounts for user verification or use SMS as an account creation method for candidates.
Prerequisites
- For your preview instance, a provisioning job is run to set up an instance in SAP Customer Data Cloud, ensuring seamless integration with SAP SuccessFactors. This provisioning job sets up an instance for you in SAP Customer Data Cloud, but you need to enable the SAP Customer Data Cloud feature in the SAP SuccessFactors instance manually.
- For existing customers, configurations (candidate data, email templates, password policies, and data privacy statements) are migrated to SAP Customer Data Cloud. The provisioning job also supports real-time candidate data synchronization, but the SAP Customer Data Cloud feature setting must be enabled in the SAP SuccessFactors instance to manage this data.
- New customers will have a new SAP Customer Data Cloud instance set up with real-time candidate data synchronization, providing a standardized data management experience using the Provisioning job.
Enabling SAP Customer Data Cloud For Recruiting
To enable the SAP Customer Data Cloud for Recruiting, first ensure that the provisioning job has been successfully completed for your instance.
Once the provisioning Global Job to Migrate Candidate Account Data and Configuration job has run, you can then enable the Career Site Authentication using SAP Customer Data Cloud and provide the appropriate role-based permissions to the administrators to Manage Configurations in Recruiting for SAP Customer Data Cloud Authentication.
Prerequisites
The provisioning job Global Job to Migrate Candidate Account Data and Configuration to SAP CDC has been successfully run and completed to set up a standard experience instance in SAP Customer Data Cloud.
To enable SAP Customer Data Cloud for Recruiting
- Go to Admin Center→Manage Recruiting Settings.
- Under Career Site Authentication using SAP Customer Data Cloud, choose Enable SAP Customer Data Cloud based Authentication for External Candidates.
- Choose Save.
- Go to Admin Center→Manage Permission Roles→Administrator Permission.
- Under Manage Recruiting, choose Manage Configurations in Recruiting for SAP Customer Data Cloud Authentication.
- Choose Save .
Integrating SAP Customer Data Cloud For Recruiting
To integrate SAP Customer Data Cloud for Recruiting with SAP SuccessFactors Recruiting
- Go to Admin Center → Manage Console Integration and External Candidate Authentication.
- Choose the Console Integration tab.
- Under Export Metadata, choose Generate and Export.
The generated metadata is exported to SAP Customer Data Cloud console. This step initiates a connection with SAP Customer Data Cloud console from Recruiting.
Export Metadata Details
Section Element Description Generated Date The date on which the metadata was generated and exported. Expiration Date The date on which the metadata will expire. Status Valid: Indicates if the metadata is currently being used. Invalid: Indicates if the metadata has expired or no longer beings used.
- To view the exported metadata information, choose View Metadata.
- Optionally, if you want to regenerate and export new metadata, choose Regenerate and Export. The existing metadata will be replaced with the newly generated metadata and exported to SAP Customer Data Cloud console.
- Under Import Metadata, choose Import.
The metadata is imported from the SAP Customer Data Cloud console to Recruiting. This step establishes a secure SSO connection between them.
Import Metadata Details
Section Element Description Imported Date The date on which the metadata was imported. Expiration Date The date on which the metadata will expire Status Valid: Indicates if the metadata is currently being used. Invalid: Indicates if the metadata has expired or is no longer being used.
- To view the imported metadata information, choose View Metadata.
- Optionally, if you want to reimport metadata, choose Import. The existing metadata will be replaced with the newly imported metadata.
Inviting Console Users
When you have established the connection between the Recruiting system and the SAP Customer Data Cloud, you will want to grant system admins access to the Customer Data Cloud console to configure the Career Site registration and authentication options.
At a minimum, provide yourself with access to the Customer Data Cloud console so that you can configure the candidate registration and authentication options and use the UI Builder.
Providing User Access to Customer Data Cloud Console for Recruiting
Prerequisite
- You're an admin and you have enabled access to Manage Console Integration and External Candidate Authentication.
- A secure SSO connection has been established between SAP Customer Data Cloud and Recruiting.
As an administrator, you must have console access to invite users. Follow the instructions in the next section to invite yourself.
To invite users, follow these steps
- Go to Admin Center→Manage Console Integration and External Candidate Authentication.
- Choose the Console User tab
- Use the search option to search for usernames or first and last name of the users you wish to grant access to for the console. You can also use the Advanced Search Options for an extensive search.
- Select users that you wish to invite.
- Choose Select. The selected users are now displayed in your search field. You can use the X to remove users from the list.
- Choose Invite.
- The successful invitees are added to the User table.
- Partial success scenario: This scenario occurs where the invites were sent only to some of the selected users. You can retry sending the invite to the remaining users. If an issue persists, contact your system administrator for assistance.
- For a selected user, to revoke their access to the SAP Customer Data Cloud console, choose the X icon from the Revoke Access column.
Note
You can only revoke access to a user if they had accepted their invite.
An email invite with an access link is sent to all successful invitees. The access link redirects users to the SAP Customer Data Cloud login page, where they can enter the credentials and access the console. These users are automatically assigned to a permission group.
Inviting Additional Users to the SAP Customer Data Cloud Console
Additionally, console admins can begin inviting other users to access the console to manage configuration options. This can be done in Admin Center→Manage Console Integration and External Candidate Authentication→Console Users or you can grant access directly from the SAP Customer Data Cloud console directly.
Prerequisite
You have an Administrator role in the SAP Customer Data Cloud tenant. Each SAP Customer Data Cloud tenant has at least one administrator - the person who received the welcome communication for the tenant, otherwise known as the primary administrator.
To invite new users to the SAP Customer Data Cloud console, follow these steps:
- Sign in to the SAP Customer Data Cloud console.
- In the pane on the left side of the SAP Customer Data Cloud console, click Administrators, under Access Management.
- Above the Administrators table, click Invite Administrators. In the dialog box that opens, fill in the new administrator's email address and select a group:
- Click Invite Administrator.
Configuring the SAP Customer Data Cloud for Recruiting External Candidate Authentication
Once you have access to the SAP Customer Data Cloud, admins can begin to configure and customize features such as UI Builder, Screen Sets, SMS Templates, Email Templates, and social media log-in options through Identity→Connect to set up the landing page where external candidates can create an account or sign-in.
To configure the SAP Customer Data Cloud feature, follow these steps:
- Log in to the SAP Customer Data Cloud console.
- Use the features listed in the table to perform the configurations as described in their respective links.
Feature Description UI Builder The UI Builder for Screen-Sets is a powerful Web-based tool for creating and implementing user management workflows on your site.
SAP Customer Data Cloud provides registration, login, and other flows out of the box, which cover the wide majority of scenarios encountered when consumers log in to your site. These user-facing flows are displayed as sets of successive screens, known as Screen-Sets.
Identity Providers The Identity Providers tab page in SAP Customer Data Cloud gives you the option to verify your users using third-party identity providers like social networks.
You may choose from the list of social media applications based on your requirements; however, we only support Facebook, Google, and LindedIn.
SMS The SAP Customer Data Cloud allows you to define text templates for the SMS messages sent out to users as part of their site journey, to make your site compliant with the text messaging laws and regulations of different countries. The SMS template configured here is mainly used to send one-time password (OTP) related messages to candidates. However, all job related communications are sent based on the SMS template configured in Admin Center → Manage Recruiting Settings. Email Template Use the Email Templates page in the console to design the emails that are sent out to users as part of their site journey. The SAP Customer Data Cloud email templates are fully customizable.
The Email template configured in this section is mainly used to send welcome emails to candidates. However, all job-related communications are sent based on the email template configured in Admin Center → Manage Recruiting Settings.
SMS Providers Configure the SMS provider you want to use to send SMS to your candidates. For additional information on configuring the SAP Customer Data Cloud features, please refer to the SAP Customer Data Cloud implementation guide on the SAP Help Portal.
Applicant Processing Without Email
As recruiting administrators, when you've enabled SAP Customer Data Cloud for authenticating external candidates, you can allow candidates to create or sign in to their account quickly using only their phone number without requiring their e-mail.
Ensure that you have enabled Short Message Service (SMS) in Admin Center→Manage Recruiting Settings. Also ensure that you have set up the necessary email notifications in Admin Center→Recruiting Email Triggers with the SMS capability enabled.
When a candidate chooses to provide only their phone number, they must opt in to receive SMS notifications. If they don’t opt in, they're prompted to provide an e-mail as an alternative. If neither option is configured, no communications are sent. Additionally, external candidates aren't able to save their profile changes unless they provide an e-mail or opt in to SMS notifications.
The Contact Candidate option for a candidate in the candidate search results also supports SMS capability. There are no permissions that can be applied for sending an ad-hoc SMS notification to a candidate using the standard SMS feature in SAP SuccessFactors Recruiting. The option to send an e-mail or an SMS is available to all operators who can access a candidate using candidate search.
If customers wish to use SMS along with email communications, ensure that the candidate’s email is collected at some point in the application or screening process so that recruiting users can continue to use e-mail as an alternative communication method.