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Using SAP Service Cloud
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Managing Objects to Support the Service Process
Following a Day in the Life of a Service Agent
Identifying the Features and Processes of SAP Service Cloud
40 min
Performing Daily Tasks
2 hr 10 min
Quiz
Managing Customer Interaction
Managing Customer Interaction
1 hr 50 min
Quiz
Following a Day in the Life of a Field Service Technician
Performing a Service Call
1 hr
Quiz
Managing Objects to Support the Service Process
Implementing a Recall Campaign
25 min
Quiz
Following a Day in the Life of a Service Agent
Identifying the Features and Processes of SAP Service Cloud
40 min
Performing Daily Tasks
2 hr 10 min
Quiz
Managing Customer Interaction
Managing Customer Interaction
1 hr 50 min
Quiz
Following a Day in the Life of a Field Service Technician
Performing a Service Call
1 hr
Quiz
Managing Objects to Support the Service Process
Implementing a Recall Campaign
25 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
What is the last step to create a maintenance plan?
Choose the correct answer.
Select the Ticket Type
Add Maintenance Items
Select the Installation Point ID
Activation maintenance plan
Alternate
2.
What do you set for the Schedule Type in a Maintenance Plan for a recall campaign?
Choose the correct answer.
Absolute - One Time
One Time - Recall
One Time
One Time – No Conditions
Alternate
3.
Which objects can you assign to a ticket template when you create a maintenance plan?
There are three correct answers.
Ticket Type
Subject
Usage Response
Incident Category
Document Based Template