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Using SAP Service Cloud
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Managing Objects to Support the Service Process
Following a Day in the Life of a Service Agent
Identifying the Features and Processes of SAP Service Cloud
40 min
Performing Daily Tasks
2 hr 10 min
Quiz
Managing Customer Interaction
Managing Customer Interaction
1 hr 50 min
Quiz
Following a Day in the Life of a Field Service Technician
Performing a Service Call
1 hr
Quiz
Managing Objects to Support the Service Process
Implementing a Recall Campaign
25 min
Quiz
Following a Day in the Life of a Service Agent
Identifying the Features and Processes of SAP Service Cloud
40 min
Performing Daily Tasks
2 hr 10 min
Quiz
Managing Customer Interaction
Managing Customer Interaction
1 hr 50 min
Quiz
Following a Day in the Life of a Field Service Technician
Performing a Service Call
1 hr
Quiz
Managing Objects to Support the Service Process
Implementing a Recall Campaign
25 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.
1.
What do you set for the Schedule Type in a Maintenance Plan for a recall campaign?
Choose the correct answer.
Absolute - One Time
One Time - Recall
One Time
One Time – No Conditions
Alternate
2.
Which objects can you assign to a ticket template when you create a maintenance plan?
There are three correct answers.
Ticket Type
Subject
Usage Response
Incident Category
Document Based Template
3.
What is the last step to create a maintenance plan?
Choose the correct answer.
Select the Ticket Type
Add Maintenance Items
Select the Installation Point ID
Activation maintenance plan
Alternate