Exploring SAP Enterprise Support

When a customer subscribes to an SAP cloud solution, SAP Enterprise Support is included at no additional cost. This foundational offering provides access to SAP Knowledge Base, remote assistance, intelligent content, and best practices – empowering users to optimize their SAP solutions efficiently.

Alongside Customer Onboarding, SAP Enterprise Support is one of the core pillars of the Foundational Success Plan, shaping how SAP supports you throughout your journey. Whether you need fast problem resolution, proactive risk prevention, or rich enablement resources, SAP Enterprise Support is the vehicle through which SAP delivers it all.

The SAP Enterprise Support Academy offers a wide range of services and educational content, such as learning assets, trainings, expert guidance, and much more.

SAP Enterprise Support Value Maps provide private, expert-led groups designed to fast-track your success with targeted guidance, all within the foundational support offering.

Continuous quality check (CQC) are remote services available upon request to support your deployment. These services allow our experts to analyze your system or specific situation, helping to reduce system risks and identify optimization potential. As an outcome, customers receive a report, including an executive summary, with findings and guidance for improvement.

Find more details on available CQC services, how to request a CQC service, and other improvement options here.

For SAP S/4HANA Cloud Public Edition there are four CQCs available:

The details of CQCs for SAP S/4HANA Cloud Public Edition are also available in the SAP Enterprise Support Value Map for SAP S/4HANA Cloud Public Edition. Once the one-time registration is completed, direct access to the learning room can be found here.

The SAP Enterprise Support portfolio, included with every cloud solution, helps customers transform, adopt, integrate, and extend their SAP solutions to achieve business outcomes. SAP Enterprise Support Academy and SAP Enterprise Support Value Maps offer a structured learning environment, alongside access to expertise and targeted services.