Troubleshooting SAP Universal ID 

Confirm your SAP Universal ID and add a secondary (recovery) email address  — this often fixes it.

Just a quick step

Request assistance

Use SAP’s support paths to get help. Choose the option that fits your needs.


Need SAP Universal ID support? 

Need SAP Universal ID support | helpcenter

Trouble booking an exam?

Trouble booking an exam? | SAP Certification FAQ | help center landing page

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General support topics

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SAP Preferred Success customers 

SAP Preferred Success customers | SAP Learning help center

SAP Enterprise Support

Need help with learning subscriptions?|  Landing page | SAP Learning help center

Why this change?

Sign in with your email or S‑/P‑user ID via SAP IAS. Set passwords for linked IDs and follow the on‑screen steps during login to complete setup.

New Login Process -  What you need to do

New Login Process -  What you need to do| Help ceter

Your SAP Universal ID (UID) stays with you

Your SAP Universal ID (UID) stays with you | helpcener

Enable MFA now

Some SAP sites now require TOTP MFA. Enable it in your SAP profile and manage it when switching devices. Admins may reapply MFA if enforced.

How to enable/disable Multi-Factor Authentication (MFA)

How to enable/disable Multi-Factor Authentication (MFA):

Login Update - SAP Learning login has changed

Login Update - SAP Learning login has changed  | SAP Learning help centner

Tips and tricks

Create your SAP Universal ID: Three steps, two minutes, done!

Changes to SAP Universal ID and how you login

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Changes to SAP Universal ID and how you login | helpcenter

What you need to get and stay certified

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What you need to get and stay certified | helpcenter

Explore here

Discover how to use SAP Learning’s key features, step by step.

Kickstart your learning 

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Kickstart your learning  | helpcenter

Explore resources

Your one-stop-shop for all the essential, hassle-free resources you need during your onboarding journey.


Onboarding Resource Center

Get started  SAP Learning Hub | homepage

Save your seat

Live or on-demand. You choose. Join our onboarding experts to become empowered with the knowledge and tools to accelerate your implementation project.


Onboarding webcasts

Solution onboarding webcasts | SAP Learning Hub

Join SAP Community

Join us to share experiences, ask questions, and jumpstart your SAP onboarding journey.

Customer Onboarding at SAP

Customer Onboarding at SAP | Homepage & product pages

Get started with the SAP Learning Onboarding Resource Center

Get started with the SAP Learning Onboarding Resource Center | helpcenter

Create a new case or check the status of an existing one

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Create a new case.

Check the status of an existing case.

&nbsp;If you don't have one, create an account.

Provide your SAP Universal ID.

If the "Create a case" window does not open.

Clear your browser cache and retry. 

Create a case

Create an account

Create a new case | helpcenter

SAP Learning help center

Find a wealth of resources including how-to guides, troubleshooting tips, and detailed FAQs, all designed to help you quickly resolve any issues you may encounter on SAP Learning and improve your learner experience.

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Access guides, troubleshooting tips, and FAQs to quickly resolve issues and enhance your learning experience on SAP Learning.

SAP Learning help center

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Response times may be longer than usual&nbsp;

Response times may be longer than usual  | helpcenter

Share feedback

We are aware of intermittent issues in accessing the learning content

We are aware of intermittent issues in accessing the learning content

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