Course booking FAQs

How can I book a training for myself?

To book a course, follow these simple steps:

Go to the SAP Training Shop and select your course.
Choose the date, language, and delivery method (virtual, in person, or hybrid).
Add the course, review your items, and if you have a campaign code, apply it before proceeding to the basket.
Log in with your SAP Universal ID, or continue as a guest.
Fill out and review your contact, billing, and company details.
If you're purchasing the training as a private individual or self-employed person, select the "I am self-employed" option.
Select your payment method.
You can select among credit/debit card, invoice/purchase order (PO), or SAP Preferred Card.
Provide invoice details, enter a purchase order (PO) number, and upload the document (if required). If you do not have a PO, enter "N/A" to proceed.
Review and submit your order. You'll receive:

An order submission confirmation email (not final).
A confirmation of registration once your booking is complete.

Note

Credit/debit card payment methods are not available in some countries. If you do not see a credit card payment option, please select another payment method.
If you cannot see the Invoice/PO payment method, please contact your Accounts Receivable team or your internal Accounts Payable department to clarify the situation and find out the next steps

How can I book training for another person from my organization?

To book a course on behalf of someone else, follow these simple steps:

Make sure that the account assigned as the Primary account in My Account Management has Buyer role authorization, or that your organization permits on-behalf bookings.
Go to SAP Training Shop and choose a course.
Add desired course to basket and proceed to checkout.
In the shopping basket overview, add campaign code (if you have one) and select “Attendee Management”.

In shopping basket overview, click on “Attendee Management

If you do not see the “Attendee Management” option, your account might not have the necessary authorization.

5. When in the attendee management overview, to purchase the training for more than one person,
you can add learners in two different ways:
Option 1: Add learner(s) via form

Option 2: Add learner(s) via excel upload

In step 3, you can review attendees added
(you can also add yourself as attendee by clicking on “Add myself as an attendee”):

In step 3, you can review attendees added (you can also add yourself as attendee by clicking on “Add myself as an attendee”):

6. Continue with your purchase by clicking on “Continue to redeem these attendees".
7. Proceed to checkout.
8. Review or fill out your contact, billing address and company details.
9. Provide invoice details, enter a purchase order (PO) number, and upload the document (if required). No PO? Enter "N/A" to proceed.
10. Review and submit your order. You'll receive:

An order submission confirmation email (not final).
Confirmation of registration once your booking is complete.

Note for Partners

In case you are a Partner, and you would like to purchase training for someone in your organization, make sure to switch to Customer role (see instructions in I am a Partner – how can I switch to Customer role?” FAQ).

How do I know if my booked training is confirmed to run?

If your booked training is shown as “Guaranteed to Run (GTR)” on SAP Training Shop the training will not be canceled, except for circumstances beyond our control.

Can I transfer, cancel, or reschedule my course booking if I can't attend?

Yes! You need to go to the SAP Learning self-service portal and create a case under “Booking & Order.”

In your request, specify what you want to do:

Transfer your registration: Include the course details plus the name and email of the new attendee.
Cancel your booking: Mention that you want to cancel. Note: cancellation fees may apply.
Change the course date: Request a new date. Note: cancellation fees may apply.

You’ll receive confirmation once your request is processed!

I am a Partner – how can I switch to Customer role?

If you want to log in as a customer:

Go to SAP Training Shop and log in with your SAP Universal ID.
Select your S-user account.
When the“Welcome Partner”pop-up appears, click“Change user mode from Partner to Customer.”
You’ll see a message at the top confirming you’re now purchasing as a customer.

To switch back to Partner mode: Log out and log in again.

If you’re already logged in as a Partner and want to switch to Customer:

Click the account icon (top right).
Select “Change user mode from Partner to Customer.”
A confirmation message will appear at the top showing that you’re purchasing as a customer.

To switch back to Partner mode: Log out and log in again.

What are the available delivery methods?

Classroom (SAP Learning Class, in-person option): onsite training at SAP Training Shop center.
Virtual Training (SAP Learning Class, virtual option): virtual training delivered using Zoom video conferencing system.
Hybrid: learners attend the same training at the same time in the classroom or remotely (virtually).

When will my order be processed and how can I check my shopping cart status?

Order processing may take up to 48 hours. Once complete, you’ll receive a registration confirmation email.
Please note that order submission confirmation is not a final booking confirmation.

To check status of your shopping cart, please follow these steps:

Log in to SAP Training Shop.
Go to the profile icon in the upper right corner.
Scroll down to “My Online Order History”.
You will be able to see your shopping cart status.

What if I am unable to find a suitable date for the course?

If you are unable to find a suitable schedule, your company may request an additional classroom or virtual training course.
To do this, at least three participants must be registered.
We can then add the course to the schedule and commit to holding it on your chosen date!
Find more info here.