Course access FAQs and support

We will send you an e-mail approximately five working days before the course starts. If your course starts in less than five days, please contact us by creating a case in our SAP Learning self-service portal under the category ‘Learning Virtual Class support'.

Mobile devices (tablets and smartphones) support Zoom and can provide a temporary solution for staying fully connected. However, we recommend using a laptop or PC to access all the classroom features.

Some courses do not include an Exercise Book, as not all training programs require one. To find out whether your course includes exercises, please refer to the question: 'What is included in the training material?' for detailed information about what is provided.

We deliver our public virtual training using the Zoom video conferencing system.

To use Zoom, you do not need to install the program on your laptop/PC.
You can access Zoom through your browser. In that case, use the following instructions:

• Click the Zoom Meeting link you received from SAP via email before the course start.
• Then choose the “Join from your Browser” option on the launch page.

If you encounter technical issues during your SAP Training Shop purchase, please try: 

• clearing your browser cache,
• restarting the browser, 
• or using another browser. 

If the issue persists, please create a case on our SAP Learning self-service portal under the “Booking & Order” service category.

We offer specialized accommodations at our training center, including larger or dual screens, ergonomic chairs, and customized break schedules—even for virtual classes.
To ensure we can meet your needs, please submit any requests by the course start date. Accommodation is subject to equipment availability.