What information should I provide when paying by invoice or purchase order (PO)?
You need to enter your PO number and upload a copy of the PO issued by your purchasing department.
If your company doesn’t require a PO number on the invoice, just type “N/A” in the PO number field.
In case you cannot see this payment method, please contact the Accounts Receivable team or your internal Accounts Payable department to clarify the situation and determine next steps.
What can I do if my valid credit/debit card is not accepted for my purchase?
Please ensure the following card information is entered exactly as displayed on your physical card:
- card type,
- cardholder name,
- card number,
- expiration date,
- security code.
For security reasons, please do not enter any credit/debit card details in the "Comments" section or in an email/case.
Note
Credit/debit card payment method is not available in some countries. If you don’t see a credit card payment option, please use other payment methods available.
Can the invoice reflect a billing address different from the company’s registered address?
Yes! When placing an order, you can choose an invoice recipient in the payment section or create a new one.
Note
Only users with a buyer role can create new invoice recipients when placing orders.
What can I do if my invoice is incorrect or if I need a pre-payment invoice?
If you notice any errors on your invoice or need a pre-payment invoice, simply create a case in the SAP Learning Self-Service under the “Booking & Order” category. Our support team will assist you promptly.