Training system support

1. Go to SAP Learning help center
2. Select the tile that corresponds to your concern. If you are unable to find an answer using the FAQ tiles, proceed with creating a support case.
3. Click on Create Case.
4. Briefly describe your issue in the Subject field. 
5. Click on the Service Category drop-down and select Practice Systems.
6. In the Description, copy and paste the text for SAP Instructors in the box below.

7. For SAP Instructors - please fill this out:

   • Instructor's contact details
   • Course & Collection
   • Business Event
   • Number of Participants
   • SAP system & client and/or application server
   • Affected user/s and Credentials used
   • Exercise / Demo affected
   • Transaction code
   • Steps to recreate the issue
   • Error message / screenshot if applicable

    

8.  Fill in the text with the necessary information about the issue.
9. Attach the screenshot of the issue if available (max 20MB). 
10. Click Submit.

You will receive a notification email with the case details and link to our SAP Learning self-service portal.