SAP Service and Asset Manager helps to:
- Capture and access timely, accurate data, both online or offline, to better respond to increasing market demand and globalization and regulatory, social, and environmental pressures.
- Better manage complex assets and reliance on third parties.
- Retain and build on your company's knowledge base and minimize the effects of employee attrition.
SAP Service and Asset Manager (formerly: SAP Asset Manager) is our next generation asset-centric mobile application leveraging the digital core and natively integrated with the SAP ERP Asset Management, SAP S/4HANA Asset Management, and SAP Intelligent Asset Management solutions.
SAP Service and Asset Manager is based on the Mobile Development Kit and the SAP BTP SDK for iOS and SAP BTP SDK for Android, following SAP Fiori for iOS and SAP Fiori for Android guidelines to provide workers with an optimized user experience.
The following video provides an information on the access and operation of SAP Service and Asset Manager.
SAP Service and Asset Manager is a metadata driven application which provides generated code to support multiple platform deployment with a middleware leveraging SAP BTP. The middleware allows the management of the data between the backend and the mobile device as well as the offline capabilities of the solution.
SAP Service and Asset Manager enables digital transformation by leveraging the next generation capabilities of SAP BTP and the consumer grade user experience offered by the SAP Fiori for iOS and SAP Fiori for Android Design Language.
The SAP Service and Asset Manager application manages work orders, notifications, condition monitoring, material consumption, time management, and failure analysis.
Prerequisites required to implement SAP Service and Asset Manager
SAP S/4HANA on-premise 1610 FPS01 or higher
Implementation of SAP S/4HANA Asset Management
SAP Business Technology Platform
Mac development environment iPads for deployment of the mobile app
Upcoming versions will connect to innovative solutions such as IoT, AIN, and incorporating the full functionality of SAP Work Manager, creating a complete, robust solution based on years of experience.
When multi-user support is enabled, a mobile device can be shared by a pool of users. When you log into a device with multi-user support enabled, you'll choose your user at the log in screen, or create a new user.
Unsynced data from the previous user is uploaded into SAP, before switching users. If the first user's data can't be uploaded or uploaded with errors, user log in fails with relevant feedback, including the previous user's username. If the second user logs in successfully, the user-relevant transactional and master data is downloaded. The user can sync pending requests before logging out. When you log out, you have the following options:
Continue without Syncing: The app attempts to upload the pending transactions of the previous user when the next user tries to log in. If it fails, the next user is presented with a message that the previous user - with username - had pending transaction errors and must fix them before log in.
Continue: The app uploads the pending transaction and logs out, if any errors, sync error is displayed and then lets the user log out.
Cancel: allows you to quit the log out process.
You can reset your data, regardless of whether other users use the app. However, if you log in again using the same device, you need to log in as a new user. Log Off and Reset are separate actions.
When network connection isn't available, the previous user's unsynced data remains on the client, and the next user log in fails with appropriate feedback. The following user must wait until the previous user's data is synced successfully.