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SAP Service Cloud Implementation

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Unit 1

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Following a Day in the Life of the Service Agent

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3 Lessons

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4 hrs 20 mins

After completing this unit, you will be able to:

  • Identify an example case for using SAP Service Cloud
  • Describe the Features of SAP Service Cloud
  • Recognize the Customer Service Process
  • Name the Steps of the Field Service Process
  • Navigate the User Interface
  • Use Personalization
  • Determine the priority of service tasks
  • Identify the daily tasks of the business user
  • Perform adaptation tasks
  • Create a mashup
  • Perform scoping tasks to configure SAP Service Cloud

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