Share feedback

<p>We are aware of intermittent issues in accessing the learning content</p>

We are aware of intermittent issues in accessing the learning content

Personalize your learning.

Why create an SAP account?

Enhance your learning experience

SAP Learning

Choose your subscription

Manage your subscription

Live Sessions

Hands-on Practice

Certification

My Learning

Ready to start learning?

This browser is not supported

Please try again later

Sorry, we encountered an error

Try again or reset results to continue browsing

We didn’t find what you’re looking for

To continue, please log in

Your session has timed out

Validate your skills and learning by completing the certification exam and gain a highly recognised accreditation.

Book your certification exam

Complete the assessment to validate your SAP PartnerEdge competency qualifications.

Ready to take your assessment?

Learn about the key features and essentials in the latest release to help you prepare for the Stay Certified assessment.

Prepare for assessment

Learn new skills you need at your own pace with our bite-sized lessons.

Prepare for certification

In your My Learning account you can view your certification and learn how to take your Stay Certified assessment.

Ready to take your Stay Certified assessment?

Explore {title} at SAP Learning. Find out more!

You have earned a new badge!

You've completed

Something went wrong when connecting to the badge service. You can always check your achievements in My Learning.

Badge couldn’t be issued

You’ve finished the course, but the external system didn’t verify it. Please try again later or refresh the page to update your record.

We couldn’t confirm your completion

The learning content has been updated. Refresh the page to reload the most recent content.

Your course content has changed

This badge was already awarded earlier, so no new one is added. You can view it anytime in My Learning.

You’ve already earned this badge

We couldn’t finish your request due to an unexpected error. Please refresh the page and try again. If the issue continues, check My Learning or try again later.

Something went wrong...

The saved progress data isn’t valid, so we couldn’t update your course status. Please try again later or refresh the page.

We couldn’t load your progress

What you'll learn

Prove your knowledge and earn a badge that validates your expertise.

Earn a badge

Complete this section to get all the required knowledge.

Learn

Enroll to Google NotebookLM to flexibly interact with SAP Learning content. It’s free and activates instantly.

You are all set. Google NotebookLM is now active. You will have access to AI powered learning for all our eligible courses.

Enrollment successful!

Get started with AI-powered learning

Explore the course content through podcasts, mind maps, and study guides, while getting instant answers to your questions.

Upskill faster with AI

Join scheduled live courses led by experienced SAP trainers.

Learn with an instructor

Other ways to learn

This certification is no longer offered. To check your certitication details click on Go to My Learning.

This certification is retired

Visit My Learning to check your status and schedule your assessment. You can also watch <link>Certification Support videos</link> to guide you through the process.

Ready to renew? It’s time to take your Stay Certified assessment

This certification has expired and cannot be renewed. You can explore recommended alternatives in the <link>SAP Certification portfolio</link> or visit My Learning for status updates.

This certification has been retired and is no longer active

Visit My Learning to see if you have attempts left to retake. For more details, see our guide: <link>How to Get Certified with SAP Certification</link>.

Unfortunately, you didn't pass the assessment this time

You certification is current. View details anytime in My Learning.

Your certification is up to date

Quiz

Congratulations on completing this {objType}

Subscribe to be informed about updates to this learning journey. We will inform you when a new unit is available.

Get notified

Assessment

Course Completion

Knowledge Badge

Overview

Support Resource

Certification Exam

Theoretical Exam

Schedule

External Course

Practical Exercise

Practical Test

External Hands-On

External Resource

Learning Journey

Learning Journey Assessment

Lesson

Live Session

Practice System

Scenario Based Assessment

Course Assessment

Course

Stay Certified

Subscription

System Based Assessment

Test Out

Unit

Video

Video Playlist

Week

Appears in

Badge earned

Badge you can earn

Goals

Learning outcome

Toggle full description

Prerequisites

Products and Roles

Want to remove this from your Learning List?

Your exclusive access to the SAP Learning Hub, event edition is ready. <link>Start learning now.</link>

Access activated

You can now register for free Live Sessions.

cleanFiles/bookmap_SAP_Service_Cloud_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-10-02T03:48:31.000Z

Describing the Features of SAP Service Cloud

Performing Scoping and Fine Tuning Tasks in SAP Service Cloud

Performing Adaptation Tasks in SAP Service Cloud

SAP Service Cloud Overview

Enabling Tickets in SAP Service Cloud

Automatically Assigning Tickets to Responsible Service Teams

Configuring Service Level Agreements (SLAs) in SAP Service Cloud

Configuring Skills in SAP Service Cloud

Configuring Time Recording in Tickets

Configuring Tickets in SAP Service Cloud

Configuring Phone Communication in SAP Service Cloud

Configuring E-Mail Set Up in SAP Service Cloud

Configuring Knowledge Base Integration in SAP Service Cloud

Configuring Customer Interaction in SAP Service Cloud

Adding Registered Products to an Installed Base

Setting up Warranty Management in SAP Service Cloud

Managing Service Objects in SAP Service Cloud

Configuring Maintenance Plans in SAP Service Cloud

Configuring Service Contracts in SAP Service Cloud

Setting up Maintenance Plans and Contracts in SAP Service Cloud

Integrating SAP Service Cloud to Other Applications

Integrating SAP Service Cloud to Other Solution Areas

SAP Service Cloud Implementation

<p>Welcome to the course Implementing SAP Service Cloud. This intermediate level course is aimed for business users and consultants looking to upskill in SAP Service Cloud and learn to both use and implement the product.&nbsp;</p>