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SAP Learning Group
SAP Learning Class
SAP Service Cloud Implementation
Unit 1
SAP Service Cloud Overview
3 Lessons
52 mins
After completing this unit, you will be able to:
- Describe the features of SAP Service Cloud.
- Perform scoping and fine tuning tasks in SAP Service Cloud's implementation phase.
- Perform adaptation tasks to customize and extend SAP Service Cloud.
Unit 2
Configuring Tickets in SAP Service Cloud
5 Lessons
55 mins
Unit 3
Configuring Customer Interaction in SAP Service Cloud
3 Lessons
40 mins
Unit 4
Managing Service Objects in SAP Service Cloud
2 Lessons
35 mins
Unit 5
Setting up Maintenance Plans and Contracts in SAP Service Cloud
2 Lessons
30 mins
Unit 6
Integrating SAP Service Cloud to Other Solution Areas
1 Lesson
10 mins
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