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Designing Agentic Systems with a Human-Centered Approach | SAP Learning Group: Course Discussion Forum

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cleanFiles/bookmap_Designing_Human_Centered_Agentic_Solutions_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-12-10T03:36:01.000Z

Introduction

Assessment

Annoucement

Welcome

Designing Human Centered Agentic Solutions

Identifying the Need for a Joule Agent Design Workshop

Exploring the Workshop Structure and Set-up

Setting the Stage for a Successful Workshop

Downloads

Introducing the Joule Agent Design Workshop

Getting Started

Defining the Focus Area

Identifying tasks to delegate: brainstorming and selection

Identifying tasks to delegate: multiple agents and risk asessment

Describing the Agent’s Job

Instructing the Agent(s)

Sharing and Getting Feedback

Running the Joule Agent Design Workshop

Turning Your Agentic Idea into Reality

Adapting the Workshop Format

Moving Forward after the Workshop

Learn how to lead impactful workshops that help teams define agentic systems based on real user and business needs. This course guides you through the Joule Agent Design Workshop, a human-centered approach to agent design. It covers identifying tasks for agentic automation, defining agent roles, responsibilities, and instructions. You will learn how to adapt the format to different settings, support participants in making thoughtful design decisions, and convert workshop outcomes into actionable next steps. By the end, you will be ready to run this workshop confidently and assist teams in designing AI agents that make a significant impact.

1_tjbw5us6 (video-connector) - 2025-11-04T04:25:45.251Z

Course_info_video_agdesign1.mp4

Imagine you could automate any activity at work, what would you hand over, and what would you keep doing? Agentic AI can help organizations automate more tasks and processes than ever before. Why? Because AI agents aren't just tools, they're collaborators. They can handle the routine, enhance our thinking, and give us time back to do what we love most. But how do we design AI agents that work with people, not instead of them? The truth is, many agentic solutions still miss the mark. They solve the wrong problems, frustrate users, and fail to deliver real business value. That's why we created the Juul Agent Design Workshop, a structured, human-centered method to design agentic systems based on real user and business needs. In this course, Karen from the SAP App House and her virtual AI avatar will guide you step by step through this method. You'll learn how to prepare and facilitate the workshop, decide if you really need an agent for your use case, define what your agent should do, design its tasks, roles, and instructions, and translate insights into implementation. You'll be able to interact with the course experts and other participants in the SAP Learning Forum and earn a record of achievement after completing the course. Whether you're a consultant, innovation coach, part of a product team, or just curious about agentic technology, this course is for you. Want to shape how AI shows up at work? Let's design the future, one agent at a time.

Designing Agentic Systems with a Human-Centered Approach

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