Explaining Mobile Maintenance


After completing this lesson, you will be able to:

  • Explain key elements of Mobile Maintenance

SAP Service and Asset Manager - What is it?

SAP Service and Asset Manager helps to:

  • Capture and access timely, accurate data, both online or offline, to better respond to increasing market demand and globalization and regulatory, social, and environmental pressures.
  • Better manage complex assets and reliance on third parties.
  • Retain and build on your company's knowledge base and minimize the effects of employee attrition.

SAP Service and Asset Manager (formerly: SAP Asset Manager) is our next generation asset-centric mobile application leveraging the digital core and natively integrated with the SAP ERP Asset Management, SAP S/4HANA Asset Management, and SAP Intelligent Asset Management solutions.

SAP Service and Asset Manager is based on the Mobile Development Kit and the SAP BTP SDK for iOS and SAP BTP SDK for Android, following SAP Fiori for iOS and SAP Fiori for Android guidelines to provide workers with an optimized user experience.

The following video provides an information on the access and operation of SAP Service and Asset Manager.

SAP Service and Asset Manager is a metadata driven application which provides generated code to support multiple platform deployment with a middleware leveraging SAP BTP. The middleware allows the management of the data between the backend and the mobile device as well as the offline capabilities of the solution.

SAP Service and Asset Manager enables digital transformation by leveraging the next generation capabilities of SAP BTP and the consumer grade user experience offered by the SAP Fiori for iOS and SAP Fiori for Android Design Language.

The SAP Service and Asset Manager application manages work orders, notifications, condition monitoring, material consumption, time management, and failure analysis.

Prerequisites required to implement SAP Service and Asset Manager

  • SAP S/4HANA on-premise 1610 FPS01 or higher

  • Implementation of SAP S/4HANA Asset Management

  • SAP Business Technology Platform

  • Mac development environment iPads for deployment of the mobile app

Upcoming versions will connect to innovative solutions such as IoT, AIN, and incorporating the full functionality of SAP Work Manager, creating a complete, robust solution based on years of experience.

Multi-User Support

When multi-user support is enabled, a mobile device can be shared by a pool of users. When you log into a device with multi-user support enabled, you'll choose your user at the log in screen, or create a new user.

Multi-User Overview:

Unsynced data from the previous user is uploaded into SAP, before switching users. If the first user's data can't be uploaded or uploaded with errors, user log in fails with relevant feedback, including the previous user's username. If the second user logs in successfully, the user-relevant transactional and master data is downloaded. The user can sync pending requests before logging out. When you log out, you have the following options:

  • Continue without Syncing: The app attempts to upload the pending transactions of the previous user when the next user tries to log in. If it fails, the next user is presented with a message that the previous user - with username - had pending transaction errors and must fix them before log in.

  • Continue: The app uploads the pending transaction and logs out, if any errors, sync error is displayed and then lets the user log out.

  • Cancel: allows you to quit the log out process.

You can reset your data, regardless of whether other users use the app. However, if you log in again using the same device, you need to log in as a new user. Log Off and Reset are separate actions.

When network connection isn't available, the previous user's unsynced data remains on the client, and the next user log in fails with appropriate feedback. The following user must wait until the previous user's data is synced successfully.

Value Proposition

SAP Service and Asset Manager - Process and Features

The following video provides an information about the SAP Service and Asset Manager process.

SAP Service and Asset Manager - Features


Personas allow you to perform different activities in the SAP Service and Asset Manager app based on your roles and authorizations. If you're assigned multiple personas, you can switch personas based on your assigned work. Different personas show different work.

On your initial sync, the default persona assigned to you determines what screens and functions you see on the app. This way, you only see the information that you need to perform your tasks. When you log out, the app retains your current persona setting. When you log back on, you'll have the same personal selected. If you reset the app, your default persona displays.

The following personas are available:

  • Maintenance Technician
  • Service Technician
  • Inventory Clerk

Clock In - Clock Out

The Clock In Clock Out (CICO) feature decouples time tracking from the mobile status of a work order or operation, allowing multiple users to start and log time against the same work order or operation simultaneously.

Clock in clock out, or CICO, allows multiple users to work on the same work order or operation, where all users receive the work orders and operations to their devices. CICO allows multiple work orders and operations to be in the Started state that belong to different users. Mobile device users are able to see the CICO state of all work orders or operations on their device.

Users can also use the search bar to find work order or operations lists based on clock in or clock out status. Search for clock in, clocked in, clock out, or clocked out.

Phase Model

You can use the EAM phase model together with SAP Service and Asset Manager. However, you may interact with the app in different ways. An end user of the application can’t enable or disable the phase model through the app.

Inspection Checklists

An inspection checklist is created for a work order on the backend. Characteristics are assigned to individual operations in the order. The characteristics define the inspection requirements. You are then assigned to the work order and associated inspection checklist in SAP Service and Asset Manager.

SAP Service and Asset Manager also supports results recording: to complete an operation, all open inspection lots and their associated characteristics must be measured, recorded, or valuated. You can do this via the Record Results screen.

Field Operations Worker

Field Operations Worker (FOW) is an add-on component to SAP Service and Asset Manager. If you do not see FOW features while using the SAP Service and Asset Manager application, your site has not installed the component.

SAP Service and Asset Manager for Field Operations Worker leverages the digital core with SAP S/⁠4HANA for task driven activities and rounds. It supports workers who perform asset inspections and checks with a focus on measurement points and on smaller services and repairs.

Field Operations Worker adds the following functionality to the core SAP Service and Asset Manager application:

  • Display routes on map: As a field operations worker, you can see a quick preview of your assigned routes from the Overview and Map pages

  • View routes data: On the Route Details page, you can see information such as the ID, a description of the route, the priority of the route, the due date of the route, location, and the number of stops on the route

  • View stops data: On the Stops Details page, you can see information such as location, and the technical objects at the stop

  • Rapid field data capture: Allows you to take readings for all of the measuring points assigned to one technical object, on a single screen

SAP Service and Asset Manager - Architecture

The following video provides an architecture of the SAP Asset Manager.

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