Integrating Human Experience Management with SAP SuccessFactors


After completing this lesson, you will be able to Understand the integration with Success Factors.

Integration with SAP SuccessFactors

Employee Self-Service

Using Employee Self-Service (ESS), employees maintain their own personal information and control many administrative transactions and other processes once handled by the HR staff. ESS streamlines approval processes for activities such as vacation requests and allows employees to check, for example, their vacation balance or benefits, thus reducing administrative costs.

While ESS has been used with SAP HCM for years, the SAP SuccessFactors cloud has given a better user experience for employees to do their job anytime, anywhere.

With ESS, employees can take responsibility for updating their own data. ESS empowers employees to view, create, and maintain their data any time, anywhere, via Web based technology. ESS has an intuitive, HTML-based user interface.

ESS is an effective means to provide real-time access and data maintenance capabilities to the source or owner of the data, and to offload many of the data entry and related customer service activities that may typically be performed in a company’s human resources, payroll, benefits, and travel departments.

The following table provides an overview of the activities that employees complete using ESS:

ESS Activity

Employee Self-Service ActivityEmployee Self-Service Activity
Submit travel expensesEnter work times
View the calendarEnroll in benefits
Search the Who's WhoUpdate banking information
Update personal information (such as address, marital status, and so on)Enroll in a training course

ESS: Highlights

  • Extensive functionality beyond basic HR functionality, including travel management and purchasing

  • Inherent integration between SAP system business scenarios, ESS, and Workflow

  • Global availability of all functions

  • Access from any platform at anytime from anywhere

  • Easy to use

  • Personalized

Benefits of ESS include the following:

  • Well-informed employee decisions
  • Reduced administrative costs and shorter cycle times
  • Accurate employee records
  • Time and resources saved for strategic HR initiatives

Manager Self-Service

Manager Self-Service (MSS) consists of a set of easy-to-use tools, transactions, and reporting capabilities. MSS gives managers a single point of access to information and enables them to manage information efficiently, effectively, and proactively in one Web interface. It empowers managers to execute human capital and finance management strategies for budgeting, recruitment, compensation, and cost management, thus creating return on investment.

MSS leverages human resources and financial back-end systems by making pertinent information available to managers throughout your enterprise. Self-service tools automate paper-based processes, such as requests for employee master data changes (for example, transfers and salary increases) or performance appraisals.

The MSS solution integrates different systems and management information is consistent across the organization.

Managers can use MSS to do the following:

  • Obtain information
  • Recruit employees
  • Perform compensation planning
  • Control costs
  • Manage budget and headcount planning
  • Submit personnel data changes

SAP ERP HCM allows you to manage employees with multiple assignments. In the standard system, you can track and manage all the employment relationships of an employee, in various countries. This is especially important for global enterprises. In SAP ERP HCM, global employees are managed by linking each employee's personnel assignments to the person.

HCM becomes HXM, Human Experience Management

This next evolution moves from putting the organization’s needs at the center of putting the employee’s experience at the center. It moves from data and process workflows…to designing employee journeys. From facilitating transactions to truly re-inventing employee experiences in ways that accelerate business growth.

At the foundation of HXM are the Operational O-Data transactions that are mission critical! These must work in order for an organization to operate. From sourcing talent to paying employees to analyzing talent data, these O Data elements remain in tact. They do not go away. With that said, this is where the traditional HCM platform stops.

HXM goes far beyond the HCM foundation. At the center is our people – Individuals, Teams and Organizations. HXM is about enabling outcomes at all 3 levels. Not just an individual experience. It’s about helping teams to work at peak performance and organizations to achieve their goals.

Next, these experiences transcend traditional module boundaries. They flow in a way that is intuitive for the employee, adds value to their work, and inspires them. After all learning, for example, is about much more than an learning solution – it’s about coaching and feedback and performance goals and development plan and even mentoring. People experiences also transcend beyond HR. They can include capabilities across the Intelligent Enterprise such as ordering supplies, booking travel, or completing an expense report.

We then add the first experience suite. These technology elements supercharge the experience. On the one hand, we have quick hits which help you get work done. This includes Conversational AI so you can simply ask a question and get an answer, RPA (robotic process automation) which removes frustrating non-value tasks, and Machine Learning nudges and recommendations to surface curated content and contextual guidance specific to you and your decisions and actions.

And on the other hand, we have enablers which connect to hearts and minds. They give employees a voice with feedback and listening. They provide connections to content and via collaboration. This could be collaboration materials to help us to perform our job or content to share amongst individuals or teams. And communities and connections provide the opportunity to expand networks, reach out to others, build community and join in shared purpose and culture.

These enablers are natively embedded into the solution suite to drive the right people actions and decisions and to ensure more personalized experiences.

Hire to Retire Overview

From planning workforce hiring to planning retirement, SAP SuccessFactors Hire to Retire process has integration with S/4HANA and SAP Analytics Cloud (SAC).

Employee Central

Employee Central delivers a suite of applications for your most demanding business priorities. The next-generation core HR system (HRIS) is designed for the global enterprise workforce and delivered securely using the SAP SuccessFactors cloud. Employee Central is the central repository for all of your employee data and it is the foundation for all of the SAP SuccessFactors solutions. Employee Central is built using modern technology, so it is much more flexible and much easier to use than traditional applications. Features of Employee Central include the following:

  • One global system of record: The SAP SuccessFactors platform is effective-dated across geographies, cost centers, legal entities, and employee types.

  • Complete workforce data: Combined HR and talent data delivers a comprehensive employee profile.

  • Powerful analytics: Correlate workforce data with financials, SAP CRM, and other data for actionable insights.

  • Social collaboration: Optimize workforce productivity and accelerate innovation.

  • Seamless integration: Connect with on-premise or cloud-based applications such as ERP, time and attendance, and benefits.

  • Continuous innovation: Cloud-delivered enhancements are provided four times per year, with no additional cost or disruption.

SAP Cloud Payroll Available for Employee Central

Global payroll solution designed by SAP is available as a hosted option that comes integrated with Employee Central. For organizations that wish to manage payroll in-house using a cloud-based solution, Employee Central Payroll offers all the same features and benefits as on-premise payroll SAP solution and is delivered with the security, scale, and flexibility of the SAP ERP SuccessFactors cloud. Employee Central Payroll offers you the following:

  • A proven solution: Based on the world's leading-edge payroll solution, it is currently used by thousands of organizations worldwide.

  • Global reach: Employee Central Payroll is currently available for many countries.

  • Choice: Available for customers who want the benefits and convenience of cloud delivery, but who also want the control of implementing and managing payroll in-house.

  • Lower TCO: Realize the significant cost advantages of a cloud-based solution.

  • Compliance: Employee Central Payroll delivers legal compliance and best practices. Dedicated specialists and country-specific product managers stay on top of all local statutes so you do not have to.


Employee compensation is a huge expense, often the largest expense for many companies. With SAP SuccessFactors Compensation, you can allocate compensation funds effectively to retain your top performers and avoid overpaying underachievers. Beyond rewarding great performance, you can also optimize budgets, improve compliance, and reduce manual errors, all leading to better business execution and results. SAP SuccessFactors Compensation allows you to do the following:

  • Manage compensation easily: Intuitive, configurable processes for base and variable pay have simple, accurate, and streamlined workflows.

  • Eliminate manager bias: Performance-based calibration across the company improves fairness and retention.

  • Increase insight with metrics: Dashboards and reports can be combined with other business data for total employee compensation analysis.

  • Improve budget and regulatory compliance: Automated monitoring and built-in reports keep payouts in line with budgets and regulations.

  • Assure data integrity: Automatically stored data saves time, reduces risk, and improves audit compliance.


SAP Jam delivers social collaboration where you work, connecting customers, partners, and colleagues with information, applications, and processes to solve business-critical problems. It also facilitates driving results; all in your business applications, on your mobile device, or in SAP Jam. By adding collaboration to sales, HR, and other processes, you shorten sales cycles, increase customer, and employee engagement, and reduce training costs. You avoid disconnected silos of collaboration; instead, there is a single, secure social foundation across your entire business. SAP Jam enables you to do the following:

  • Connect: Improve communications and better connect employees across different geographies.

  • Improve information sharing: Enable employees to find subject matter experts quickly and to share best practices.

  • Drive decision making: Help teams tame project chaos, build consensus, and drive informed decisions.

  • Collaborate externally: Strategize, communicate, and drive progress with customers, vendors, and partners.

  • Social or blended learning: Reduce training costs with informal learning where experts can create content or video and can share expertise. Complement formal training with collaborative communities.

  • Social onboarding: Improve time to contribution for new employees by connecting them with the people and content that they need to know.

  • Collaborative performance and goal management: Create and share goals collectively for faster and better goal alignment and completion.

  • Collaborative opportunity management: Bring all key participants together (sales, product management, service, partners, and others) in the opportunity process to reduce analysis and proposal development time. Keep key stakeholders updated in real time regarding opportunity progress.


SAP SuccessFactors Learning combines formal, social, and extended learning with unmatched content management, reporting, analytics, and mobile abilities. The result is learning that transforms the business and provides verifiable return on investment (ROI). SAP SuccessFactors Learning enables you to do the following:

  • Manage learning more efficiently: Store learning activities in a single location to reduce costs and create greater visibility.

  • Improve compliance reporting: Use the Learning Management System (LMS) to track, train, and automate required certification assignments.

  • Blend formal and social for greater ROI: Accelerate performance and increase learning retention by using SAP Jam as part of learning processes.

  • Extend learning easily: Train your partners and customers with an Extended Enterprise solution that includes e-commerce functions.

  • Make administration more powerful and intuitive: Wizard-based processes and assignment profiles provide unparalleled automation for your administrators.

  • Improve content delivery: Reduce costs, increase efficiency, and assure that e-learning exceeds business results with a unique iContent service.

Performance and Goals

SAP SuccessFactors Performance and Goals equips you with the in-depth employee performance information you need to retain, reward, and develop your best people. Its innovative capabilities and intuitive user experience ensure aligned, clear goals, and accurate objective talent assessments. SAP SuccessFactors Performance and Goals allows you to do the following:

  • Align goals: Employees and managers can align individual goals with company business objectives.

  • Deliver relevant formal reviews: Easy and engaging focal reviews. 360-degree assessments expand performance insight and improve employee engagement and retention.

  • Calibrate performance: Intuitive, visual employee comparisons ensure objective and fact-based assessment decisions.

  • Support managers: Writing Assistant and Coaching Advisor help managers provide more meaningful feedback and coaching.

  • Identify top talent: Compare and rate employees across the same dimensions to identify high performers and potential future leaders.

  • Communicate continuously: With SAP SuccessFactors Mobile Touchbase, you can easily track issues and accelerate work on top-priority projects.


SAP SuccessFactors Recruiting is the only comprehensive recruiting solution that helps you attract and engage top talent, select and hire the best-fit candidates, and then measure the business results. Unlike other solutions, you can focus on more than just the selection phase of the process. SAP SuccessFactors Recruiting allows you to do the following:

  • Target the talent you need: the patented methodology of SAP SuccessFactors ensures that your jobs get in front of the right candidate with the right message at the right time.

  • Engage easily and effectively: Apply marketing best practices to cultivate strong candidates so you have a pipeline that will save recruiters time and get results.

  • Improve selection: SAP SuccessFactors uses social, mobile, and competency-based approach to evaluating candidates speeds up the hiring process but keeps it fair.

  • Onboard seamlessly: Accelerate new-hire engagement and impact with automated forms, and broaden your access to people and resources in the employee social network.

  • Get results you can see: Improve return on your recruiting dollars, and demonstrate how your recruiting strategy is driving business results.

Succession and Development

Successful business execution requires the right people in the right places for maximum impact throughout your organization. SAP SuccessFactors Succession and Development helps you identify, develop, and retain talent at every level of your company, keeping your workforce responsive and flexible. With a dynamic, comprehensive, and objective view of your workforce, you can recognize and bridge the talent gaps in your organization. SAP SuccessFactors Succession and Development enables you to do the following:

  • Identify key positions: Succession management allows you to address current and potential talent gaps to reduce the risk of poor business execution.

  • Provide talent continuity: Proactively identify your go-to employees and develop them for upcoming job transitions.

  • Gain workforce insights: Gain visibility into employee experience, expertise, performance, and career aspirations.

  • Understand employee histories: Map every staffing move across the company and see gained employee experience.

  • Improve career planning: Address talent gaps, engage employees, and accelerate learning with targeted development plans.

  • Calibrate ratings: Ensure objective, accurate ratings across groups, and departments using competency-based criteria.

Workforce Analytics improves decision making by helping companies find answers to key questions about workforce challenges and provides guidance to help solve them. Workforce Analytics provides answers that can help drive successful workforce initiatives. Features of SAP SuccessFactors Workforce Analytics include the following:

  • Designed for business execution: Workforce Analytics is fully integrated with SAP SuccessFactors, is easy to use, and provides the insights and tools you need to take action.

  • Built-in expertise: With more than 30 years of expertise in HR metrics built into our tools, technology, processes, and services, SAP SuccessFactors sets the standard for workforce metrics and benchmarks, and it provides the tools that make everyone successful.

SAP SuccessFactors Workforce Analytics provides you with access to a community of experts. SAP SuccessFactors consultants offer proven excellence in HR analytics, planning, and metrics, and are available to share best practices and accelerate your business execution. Customers are encouraged to join a peer community and share ideas.

Workforce Planning

Workforce Planning helps you to manage your organization's exposure to significant risks from global talent shortages or an aging workforce. Understanding and closing the gap between current and projected talent needs can help you to execute strategy effectively. SAP SuccessFactors Workforce Planning helps you to ensure that you have the right people with the right skills, at the right time and cost, so that you can execute your business strategy successfully, now and in the future. Fully integrated with SAP SuccessFactors, Workforce Planning enables what-if scenario planning and analysis, allowing your leaders to act with confidence and a clear understanding of the financial and operational implications of your plans. Proper planning results in improved short-term and long-term recruiting, succession, learning, development, performance, and other workforce initiatives.

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Integration Options

We have the capability to offer integration out-of-the-box more cost-effectively than any other combination of SAP and non-SAP. The overall cloud strategy is best described as a loosely coupled suite (or a suite of best of breed). For example, you receive the benefits of cloud-based solutions on top of your on-premise solutions and allow for seamless integration. That is why the SAP SuccessFactors solutions for talent management and SAP S/4HANA HCM are separate and we focus on the orchestration of the two. With our existing integration packages we ensure that all employee master data is available for all of the SAP SuccessFactors talent modules. That includes core talent management as well as learning and recruiting, and analytics. Deeper integration for areas such as compensation management and recruiting are supported with various interfaces.

You can choose solutions based on your business needs. A comprehensive portfolio of solutions is available to run your SAP S/4HANA processes fully in the cloud, on-premise, or in a hybrid deployment combining both.

SAP SuccessFactors Functionality

For every phase of an employee's life cycle; their engagement, work, and results can be measured and awarded. Key Performance Indicators (KPIs) are involved in every phase to display results and monitor changes.

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