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SAP Learning Class | Explore SAP Customer Data Cloud Essentials

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SAP CIAM for B2B helps to grow businesses by building a strong network of partners and customers at speed and scale. This video is a quick guide to know about CIAM for B2B.

Introducing SAP CIAM for B2B

In this quick guide video, we will introduce SAP Customer Data Cloud’s Enterprise Consent and Preference Management Solution, or ECPM.

Introducing SAP ECPM

This video talks about the three solutions offered by SAP Customer Data Cloud, CIAM for B2C, CIAM for B2B and Enterprise Consent and Preference Management (ECPM).

Introducing the SAP Customer Data Cloud Solution

In this quick guide video, we will introduce SAP Customer Data Cloud’s Customer Identity and Access Management for B2C, or CIAM for B2C Solution.

Introducing SAP CIAM for B2C

Related Resources | Explore SAP Customer Data Cloud Essentials

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cleanFiles/bookmap_SAP_Customer_Data_Cloud_Essentials_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-01-21T14:26:37.000Z

Exploring SAP Customer Data Cloud Solutions

Aligning SAP Customer Data Cloud Solutions to the SAP Customer Experience Suite

Assessment

Getting to Know SAP Customer Data Cloud Solutions

Exploring and Creating a Site in the SAP Customer Data Cloud Console

Building a Lite Registration in the SAP Customer Data Cloud Console.

Building a Full Registration in the SAP Customer Data Cloud Console

Navigating the Console and Managing Customer Identity

Configuring the Web User Interface (UI)

Implementing a Screen Set using Web SDK

Managing the Web UI and Web SDK

Explaining Customer Data and Privacy Regulations

Setting Up Consent Statements

Capturing and Verifying Consent Records in a Web Application

Creating a Consent Statement and Implementing a Consent Record in a Web Application

Explore SAP Customer Data Cloud Essentials

Mehr über SAP Customer Data Cloud Essentials erfahren

Explore os fundamentos do SAP Customer Data Cloud

深入了解 SAP Customer Data Cloud 基础知识

Découvrir les fondamentaux de SAP Customer Data Cloud

Explore los aspectos básicos de SAP Customer Data Cloud

SAP Customer Data Cloud 기본 사항 살펴보기

SAP Customer Data Cloud Essentials の詳細を見る

This learning journey will guide you through the foundations of SAP Customer Data Cloud and help you evaluate the functionalities for your implementation scenarios.

Explore the SAP Customer Data Cloud Essentials

Welcome to SAP Customer Data Cloud Essentials.  This learning journey is for users new to SAP Customer Data Cloud solutions,  whether you’re a developer, solution architect, business end user, technical or functional consultant.  Here you will learn the fundamental functions and features of SAP Customer Data Cloud  as well as discover ways to setup, configure, and utilize the solutions.   With guided lessons, in a self-paced learning journey,  you dive into key topics including: configuring the console, implementing customer identity features, utilizing the Web UI builder,  and integrating your site using Web SDK.  Test your knowledge in each lesson to fortify your new skills.   Are you ready?  Get your journey started with SAP Customer Data Cloud Essentials!

Transforming Customer Engagement: Getting Started on SAP Customer Data Cloud

SF Live events (sf-live-events) - 2025-07-09T02:32:19.182Z

Are you ready to revolutionize customer identity and access management? Join us for an engaging live session on SAP Customer Data Cloud CIAM and discover how to elevate customer interactions to new heights. The session will explore how to build secure, scalable solutions with hands-on demos, and you will learn all about mastering the SAP CDC Console, CDC sites, and seamless login &amp; registration flows. Don’t miss out—transform your skills and your business with cutting-edge CIAM expertise!

SF Live events (sf-live-events) - 2025-04-21T14:37:52.280Z

Mastering Data Privacy and Compliance: Unleashing SAP Customer Data Cloud ECPM

Are you ready to ensure cutting-edge data privacy and compliance in your organization? Join us for a dynamic live session on SAP Customer Data Cloud's ECPM (Enterprise Consent and Preference Management) solution and uncover the secrets to mastering data privacy and consent management. Learn how to craft robust consent statements and utilize the intuitive Consent Vault to safeguard customer trust and meet stringent regulatory requirements. Ignite your expertise and transform your approach to data privacy and compliance!

SF Live events (sf-live-events) - 2025-04-21T11:47:27.937Z

Unlocking the Potential of SAP Customer Data Cloud: Mastering Data Schema

SF Live events (sf-live-events) - 2025-07-09T02:24:32.239Z

Ready to take control of your customer data like never before? Join our exhilarating live session on configuring the data schema of SAP Customer Data Cloud and discover how to optimize your customer data management. Dive into the intricacies of data stores, user account structures, schema fields, group models, and more. Get hands-on experience in configuring and designing a robust data store schema that meets all your organizational needs. Ignite your customer data management skills and unlock the full potential of SAP CDC!

Seamless Customer Identity Management: Mastering SAP Customer Data Cloud REST APIs

SF Live events (sf-live-events) - 2025-07-09T02:16:39.577Z

Are you ready to streamline your identity flows with cutting-edge API technology? Join our live session on using SAP Customer Data Cloud REST APIs to revolutionize identity management. Explore the powerful REST APIs, master essential tools and methods, and learn to implement these APIs to deliver seamless identity flows. Enhance your technical prowess and transform the way you handle customer identities!

Mastering SAP Customer Data Cloud CIAM for B2B: The Ultimate Guide

SF Live events (sf-live-events) - 2025-04-23T06:21:38.249Z

Dive into the dynamic world of Customer Identity and Access Management tailored for B2B enterprises! Join us for an interactive, action-packed live session where you'll uncover the transformative capabilities of SAP Customer Data Cloud CIAM for B2B. Discover how to streamline your organization setup, master comprehensive authorization protocols, and effortlessly onboard partner organizations. Engage with live demonstrations and interactive discussions with experts to elevate your CIAM for B2B strategies.

SAP Customer Data Cloud Integration with Commerce Cloud and Composable Storefront

SF Live events (sf-live-events) - 2025-07-09T02:06:43.541Z

In this live session, you will learn about the integration between SAP Customer Data Cloud &amp; SAP Commerce Cloud

SF Live events (sf-live-events) - 2025-07-09T02:11:37.171Z

Get Certified: SAP Certified Associate - Solution Architect - Customer Experience

SF Live events (sf-live-events) - 2025-07-14T16:24:15.324Z

In this Get Certified live session series, certified expert trainers will deliver knowledge transfer sessions covering all topic areas relevant for the <a title="C_C4HCX" href="https://learning.sap.com/live-sessions/get-certified-sap-certified-associate-solution-architect-customer-experience" target="_blank" rel="noopener">C_C4HCX</a> certification: SAP Certified Associate - Solution Architect - Customer Experience.The goal of this Get Certified live session series is for learners to receive expert-guided support to complement their self-study activities and prepare them to attempt the <a title="C_C4HCX" href="https://learning.sap.com/live-sessions/get-certified-sap-certified-associate-solution-architect-customer-experience" target="_blank" rel="noopener">C_C4HCX</a>&nbsp;certification exam.To prepare for the certification, you should first work through the Courses and Learning Journeys linked to the certification and join the live sessions. Your trainer will review the Learning Journey content and focus on the most important topics relevant to the exam, to give you the best chance of success.
The following content will be covered:
<ul>
<li>Session 1: Kickoff (60 minutes)</li>
<ul>
<li>Outlining the live session series, introducing the certification, explaining the types of questions, providing tips for preparation, working through sample questions in the exam interface</li>
</ul>
<li>Session 2: The Intelligent Enterprise (60 minutes)</li>
<ul>
<li>Course - Integration for the Intelligent Sustainable Enterprise - Introduction and High-Level Overview - Units 1, 3 and 4</li>
</ul>
<li>Session 3: SAP Service Cloud (60 minutes)</li>
<ul>
<li>Learning Journey - Implementing SAP Service Cloud - Units 1 – 4</li>
<li>Learning Journey - Implementing and Using SAP Service Cloud Version 2 – Units 1 – 8</li>
</ul>
<li>Session 4: SAP Sales Cloud (60 minutes)</li>
<ul>
<li>Learning Journey – Discovering SAP Sales Cloud – Units 1 – 4</li>
<li>Learning Journey – Exploring SAP Sales Cloud Version 2 - Unit 1 - 6</li>
</ul>
<li>Session 5: SAP Marketing Cloud &amp; SAP Emarsys (60 minutes)</li>
<ul>
<li>Learning Journey – Uncover Key Features and Benefits of SAP Marketing Cloud – Units 1 - 4</li>
<li>Learning Journey – Getting Started with SAP Emarsys – Units 1 - 5</li>
</ul>
<li>Session 6: SAP Customer Data Solutions (60 minutes)</li>
<ul>
<li>Learning Journey – Exploring SAP Customer Data Cloud Essentials - Units 1 – 4</li>
<li>Learning Journey - From Onboarding to Governance: Mastering SAP Customer Data Cloud for B2B - Unit 1</li>
<li>Learning Journey – Exploring SAP Customer Data Platform Essentials - Units 1 -7</li>
</ul>
<li>Session 7: SAP Commerce Cloud (60 minutes)</li>
<ul>
<li>Learning Journey – Exploring the Technical Essentials of SAP Commerce Cloud - Units 1 – 2</li>
<li>Learning Journey – Expanding upon Technical Essentials of SAP Commerce Cloud - Unit 2</li>
<li>Learning Journey – Mastering the Technical Essentials of SAP Commerce Cloud - Unit 2 and Unit 9</li>
</ul>
<li>Session 8: Extensibility in SAP CX Solutions (60 minutes)</li>
<ul>
<li>Learning Journey – Discovering SAP Business Technology Platform – Units 1 – 4, and Unit 6</li>
<li>Learning Journey - Extending SAP Sales and Service Cloud with SAP Cloud Applications Studio - Unit 1</li>
</ul>
<li>Session 9: SAP Integration Suite (60 minutes)</li>
<ul>
<li>Learning Journey - Developing with SAP Integration Suite - Unit 1 and Unit 4</li>
<li>Course - SAP Master Data Integration in the Intelligent Enterprise - General Overview and Information - Unit 1</li>
<li>Learning Journey - Modernizing Integration with SAP Integration Suite - Units 1 - 3</li>
</ul>
</ul>

Grow your Skills in SAP Customer Experience Solutions

SF Live events (sf-live-events) - 2025-07-09T05:17:16.365Z

SF Live events (sf-live-events) - 2025-04-10T18:13:09.676Z

SF Live events (sf-live-events) - 2025-07-09T05:23:18.841Z

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul>
<li>SAP Training and Adoption concepts</li>
<li>SAP Customer Experience Solutions learning portfolio offering:
<ul>
<li>SAP Commerce Cloud</li>
<li>SAP Customer Data</li>
<li>SAP Sales Cloud</li>
<li>SAP Service Cloud</li>
<li>SAP Emarsys and SAP Marketing Cloud</li>
<li>SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li>Other learning resources</li>
</ul>
</li>
</ul>

SF Live events (sf-live-events) - 2025-07-09T06:34:41.001Z

Clean Core for extending SAP Customer Experience Solutions

SF Live events (sf-live-events) - 2025-04-04T13:38:38.118Z

SF Live events (sf-live-events) - 2025-07-09T04:11:20.973Z

SF Live events (sf-live-events) - 2025-04-10T18:17:01.902Z

SF Live events (sf-live-events) - 2025-07-09T04:16:48.712Z

In this session you will learn about the SAP Clean Core strategy for extending SAP Customer Experience solutions, and the different options you have to extend SAP Customer Experience Solutions. &nbsp;Topics include:
<ul>
<li>What is SAP Clean Core</li>
<li>SAP Customer Experience Extensibility options
<ul>
<li>Use Cases</li>
<li>Extensibility Types</li>
</ul>
</li>
<li>SAP Customer Experience Extensibility Demos
<ul>
<li>SAP Commerce Cloud</li>
<li>SAP Sales and Service Cloud</li>
<li>SAP Emarsys</li>
<li>SAP Customer Data Solutions</li>
</ul>
</li>
<li>Learning Resources</li>
</ul>

Understanding Hot Folders and Cloud Hot Folders in SAP Commerce Cloud

SF Live events (sf-live-events) - 2025-07-08T08:55:45.940Z

This live session explains the implementation, configuration and customization of the “Hot Folders” functionality, and also gives an overview of “Cloud Hot Folders". &nbsp;The session will introduce the architecture, processing flow and configuration with SAP Commerce Cloud.

SF Live events (sf-live-events) - 2025-07-10T05:17:12.822Z

Meet SAP Customer Experience Solutions - Lead to Cash and SAP Customer Data Solutions

SF Live events (sf-live-events) - 2025-07-09T11:25:27.884Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li>Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li>Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

Meet SAP Customer Experience Solutions - SAP Sales Cloud and SAP Service Cloud

SF Live events (sf-live-events) - 2025-07-09T11:40:51.546Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li>Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li>Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Meet SAP Customer Experience Solutions - SAP Commerce Cloud and SAP Emarsys Customer Engagement

SF Live events (sf-live-events) - 2025-07-09T12:22:18.722Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li>Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li>Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SF Live events (sf-live-events) - 2025-07-09T12:29:18.887Z

Meet SAP Customer Experience Solutions - Integration and Extensibility Options

SAP Customer Data Cloud Implementation Training

Exploring SAP Customer Data Cloud Essentials

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Well done! You did it

Follow this learning journey to develop your SAP expertise and prepare for certification.

Prepare for Certification

To get most out of this learning journey, we recommend you complete the following:

Explore SAP Customer Data Cloud Essentials

Getting to Know SAP Customer Data Cloud Solutions

Navigating the Console and Managing Customer Identity

Managing the Web UI and Web SDK

Creating a Consent Statement and Implementing a Consent Record in a Web Application

Record of Achievement

Pass all the quizzes and receive a digital badge

Exploring SAP Customer Data Cloud Essentials

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Practice your skills in a live SAP environment

Hands-on Practice for SAP Customer Data Cloud Implementation Training

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SAP Customer Data Cloud Implementation