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SAP Learning Class | Explore SAP Customer Data Cloud Essentials

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SAP CIAM for B2B helps to grow businesses by building a strong network of partners and customers at speed and scale. This video is a quick guide to know about CIAM for B2B.

Introducing SAP CIAM for B2B

In this quick guide video, we will introduce SAP Customer Data Cloud’s Enterprise Consent and Preference Management Solution, or ECPM.

Introducing SAP ECPM

This video talks about the three solutions offered by SAP Customer Data Cloud, CIAM for B2C, CIAM for B2B and Enterprise Consent and Preference Management (ECPM).

Introducing the SAP Customer Data Cloud Solution

In this quick guide video, we will introduce SAP Customer Data Cloud’s Customer Identity and Access Management for B2C, or CIAM for B2C Solution.

Introducing SAP CIAM for B2C

Related Resources | Explore SAP Customer Data Cloud Essentials

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Getting to Know SAP Customer Data Cloud Solutions

Navigating the Console and Managing Customer Identity

Managing the Web UI and Web SDK

Creating a Consent Statement and Implementing a Consent Record in a Web Application

Explore SAP Customer Data Cloud Essentials

This learning journey will guide you through the foundations of SAP Customer Data Cloud and help you evaluate the functionalities for your implementation scenarios.

Explore the SAP Customer Data Cloud Essentials

Welcome to SAP Customer Data Cloud Essentials.  This learning journey is for users new to SAP Customer Data Cloud solutions,  whether you’re a developer, solution architect, business end user, technical or functional consultant.  Here you will learn the fundamental functions and features of SAP Customer Data Cloud  as well as discover ways to setup, configure, and utilize the solutions.   With guided lessons, in a self-paced learning journey,  you dive into key topics including: configuring the console, implementing customer identity features, utilizing the Web UI builder,  and integrating your site using Web SDK.  Test your knowledge in each lesson to fortify your new skills.   Are you ready?  Get your journey started with SAP Customer Data Cloud Essentials!

In this session you will learn about the SAP Clean Core strategy for extending SAP Customer Experience solutions, and the different options you have to extend SAP Customer Experience Solutions. &nbsp;Topics include:

1. What is SAP Clean Core 
2. SAP Customer Experience Extensibility options&nbsp; 
2.1 Use Cases 
2.2 Extensibility Types 
3. SAP Customer Experience Extensibility Demos 
3.1 SAP Commerce Cloud 
3.2 SAP Sales and Service Cloud 
3.3 SAP Emarsys 
3.4 SAP Customer Data Solutions 
4. Learning Resources

&nbsp;

Discover Clean Core for extending SAP Customer Experience Solutions

In this live session, you will learn how to create a simple site, implement registration, identification, and add a simple consent to that site using Customer Data Cloud customer features.

&nbsp;

SAP Customer Data Cloud Essentials

In this session you will learn about the capabilities of the CIAM for B2B of SAP Customer Data Cloud through explanations and demos. The session covers how to implement partner organizations, and how to manage the organization access using the user selfservice delegated administration. During the session, Policy Based Access Control (PBAC) will also be discussed and demonstrated.&nbsp;

&nbsp;

SAP CIAM for B2B Essentials

In this live session, SAP Customer Experience expert trainers provide an overview of the different learning options available for each user role across the available SAP Customer Experience Solutions - Integration and Extensibility learning journeys. The session covers the following concepts: 
- SAP Learning concepts and types of resource 
- SAP Customer Experience Solutions - Integration and Extensibility roles 
- Resources for Developers&nbsp; 
- Resources for Administrators&nbsp; 
- Resources for Architects 
- Other learning resources 
- Questions and suggestions

&nbsp;

Walk through the SAP Customer Experience Solutions Integration & Extensibility Learning Resources

This live session gives a general introduction to the concepts and features of Dynatrace, its relationship and application with SAP Commerce Cloud in the Public Cloud, as well as a detailed walk-through of the Dynatrace UI with demos of all the essential monitoring and analysis features.&nbsp;

&nbsp;

Monitoring SAP Commerce Cloud with Dynatrace

This live session explains the implementation, configuration and customization of the &ldquo;Hot Folders&rdquo; functionality, and also gives an overview of &ldquo;Cloud Hot Folders&quot;. &nbsp;The session will introduce the architecture, processing flow and configuration with SAP Commerce Cloud.

&nbsp;

Understanding Hot Folders and Cloud Hot Folders in SAP Commerce Cloud

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam. 
The following concepts will be covered: 
- About the C_C4HCX certification 
- General Information 
- Exam Information 
- All Topics Walkthrough 
&nbsp;&nbsp;- SAP Extension Suite 
&nbsp;&nbsp;- SAP Integration Suite 
&nbsp;&nbsp;- SAP Sales and Service Cloud 
&nbsp;&nbsp;- SAP Customer Data Cloud 
&nbsp;&nbsp;- SAP Commerce Cloud 
&nbsp;&nbsp;- SAP Marketing Cloud and Emarsys 
&nbsp;&nbsp;- The Intelligent Enterprise 
- Simulation mode: Sample questions 
- Further Resources

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

Today&rsquo;s business landscape is changing dramatically, as are your customers&rsquo; expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences. 
During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include: 
- SAP Training and Adoption concepts 
- SAP Customer Experience Solutions learning portfolio offering: 
&nbsp; &nbsp;- SAP Commerce Cloud 
&nbsp; &nbsp;- SAP Customer Data 
&nbsp; &nbsp;- SAP Sales Cloud 
&nbsp; &nbsp;- SAP Service Cloud 
&nbsp; &nbsp;- SAP Emarsys and SAP Marketing Cloud 
&nbsp; &nbsp;- SAP Customer Experience Solutions &ndash; Integration and Extensibility 
- Other learning resources

&nbsp;

Grow your Skills in SAP Customer Experience Solutions

In this live session, you will learn about the integration between SAP Customer Data Cloud &amp; SAP Commerce Cloud

&nbsp;

SAP Customer Data Cloud & Commerce Cloud Integration Essentials

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

&nbsp;

Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – Integration and Extensibility Options

SAP Customer Data Cloud Implementation Training

Explore SAP Customer Data Cloud Essentials

Record of Achievement

Pass all the quizzes and receive a digital badge

Exploring SAP Customer Data Cloud Essentials

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Hands-on Practice for SAP Customer Data Cloud Implementation Training

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SAP Customer Data Cloud Implementation Training

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