Working with Business Roles, Catalogs, and SAP Fiori Apps for SAP S/4HANA Sales

SAP has created tailored user roles within the SAP Best Practices for SAP S/4HANA Sales. These roles include the relevant apps needed to fulfill the role's main tasks; maintain master data for example, and create documents within a particular process. Business roles can of course also be set up according to customer-specific requirements.

A short description of some example business roles from line of business Sales and other related areas (see slide):

• Internal Sales Representative (SAP_BR_INTERNAL_SALES_REP): Manages sales documents, for example: changes or cancels existing sales orders, prepares quotations, and manages contracts. Monitors, troubleshoots, and collaborates on critical open issues from the sales order fulfillment process.
• Billing Clerk (SAP_BR_BILLING_CLERK): Processes invoices in time, monitors and manages the invoice process, works on a prioritized worklist (for example, sorted by invoice date and value of invoice requests), creates, releases, and sends invoice documents.
• Sales Manager (SAP_BR_SALES_MANAGER): Monitors and optimizes sales processes and performs sales planning, and coordinates sales forces.
• Order-to-Cash Process Manager (SAP_BR_SALES_PROCESS_MANAGER): Monitors the efficient and effective operation of the order-to-cash process in a company.
• Pricing Specialist (SAP_BR_PRICING_SPECIALIST): Keeps prices current, makes them available on time. Sets up price lists, maintains prices, carries out mass changes of prices, issues price lists, changes prices, cross-checks prices and discounts for customers.
• Master Data Specialist – Product Data (SAP_BR_PRODMASTER_SPECIALIST): Maintains product master data. Here: mainly sales-related date to be used in an order-to-cash process.
• Master Data Specialist – Business Partner Data (SAP_BR_BUPA_MASTER_SPECIALIST): Maintains business partner master data.
• Credit Controller (SAP_BR_CREDIT_CONTROLLER): Establishes, monitors, and edits credit limits based on the credit policy of the company. Ensures that credit-worthiness of customers is constantly scrutinized and verified. Cooperates closely with the Sales and Distribution department and the accountants receivables accountant.
• Shipping Specialist (SAP_BR_SHIPPING_SPECIALIST): Processes outbound deliveries. Processes documents using either single-document or mass-processing options.