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This course equips professionals with practical knowledge of Business AI within SAP CX using Joule as the embedded AI copilot. Learners will discover how Joule Agents and Joule for Consultants streamline processes, enhance decision-making, and enable hyper-personalized customer and commerce experiences. The program focuses on translating AI capabilities into real business impact through intelligent automation, data-driven insights, and scalable CX innovation.

Introducing SAP Business AI for SAP Customer Experience

Upon completion of this course, you will be able to create activity indicators powered by AI to either determine future customer loss, or predict how valuable your customer base is. On top of that, you can gather additional insights using analytical graphics to understand future trends in terms of individual customer churn or lifetime value. Unleash your customer data potential to better anticipate customer actions using the power of SAP Customer Data Platform AI Workbench models and insights.

Exploring the SAP Customer Data Platform's AI Workbench 

This Interactive Value Journey highlights how the SAP CX AI Toolkit enhances customer service and sales by using AI to optimize workflows, prioritize tasks, provide AI-generated summaries, resolve complex cases efficiently, and empower agents with unified information for better decision-making.

Interactive Value Journey (IVJ)

Intelligent CX - Elevating Sales and Service Efficiency

This Interactive Value Journey, titled "From Farm to Consume with SAP Customer Experience Solutions," demonstrates how SAP enables companies to become intelligent enterprises by integrating manufacturing, commerce, and retail experiences. It showcases how connecting contextual customer data across the entire journey—from operational back office to customer interactions—empowers teams to drive revenue and optimize profitability

From Farm to Consume with SAP Customer Experience Solutions

This Interactive Value Journey showcases how Joule’s conversational AI and service agent capabilities in SAP Sales and Service Cloud streamline sales and support operations by boosting productivity, simplifying workflows, and enabling smarter customer engagement for long-term business growth.

AI Enhanced Sales and Service Workflow with Joule

This learning journey equips learners with the knowledge to navigate Business AI, Joule (SAP AI Copilot), and Joule Agents&nbsp;within the SAP Customer Experience (CX) landscape, preparing them for the evolving role of the Next Generation CX Consultant. It explores how AI enhances customer engagement across sales, service, commerce, customer data solutions, and marketing processes. Learners will also discover how Joule and Joule Agents can help consultants accelerate implementations, automate workflows, and deliver greater customer value across SAP CX projects.

Exploring Joule and Business AI in SAP Customer Experience

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