Using SAP Business AI Responsibly


After completing this lesson, you will be able to:

  • Explain the principles of Business AI ethics and responsible use

Ensuring AI is Responsible

Responsible AI

Organizations need to ensure that their technology partners live up to the highest standards of AI ethics. Slips in privacy or a biased AI model can severely damage a company's reputation, and many people are concerned about the impact of AI on their lives as well as the associated uncertainty and risks. We acknowledge AI's profound impact on decisions, fairness, transparency, privacy, and human dignity. In 2018, SAP announced a robust ethical framework that guides our development and operations of AI. Ethical AI at SAP is grounded in human agency and oversight, addressing bias and discrimination, transparency and explainability, and fostering a free, civic society that empowers humans.

Grounding Principles:

  • Human Agency and Oversight: Safeguarding human autonomy, particularly for automated decision-making.
  • Addressing Bias and Discrimination: Patterns of marginalization, inequality, and discrimination must not be encoded into AI.
  • Transparency and Explainability: Prioritizing both the transparency of the development process and an AI system’s decisions
Responsible AI ensures human agency and oversight, addresses bias and discrimination, and provides transparency and explainablility. SAP provides oversight and governance in these areas through its AI Ethics Policy, the AI Ethics Advisory Panel, and the AI Ethics Steering Committee.

SAP brings these principles to life through:

  • SAP's Global Artificial Intelligence (AI) Ethics Policy
  • The installation of an internal AI Ethics Steering Committee to govern SAP Business AI development and an external AI Ethics Advisory Panel comprised of cross-disciplinary experts.
  • A governance structure to operationalize our guiding principles, provide guidance for high-risk use cases, and align with governmental policies such as the upcoming EU AI Act and Blueprint for an AI Bill of Rights in the United States.
  • SAP's active participation in public and private AI initiatives, such as the AI Ethics label by the Digital Trust Forum, and numerous standardization initiatives around trustworthy AI help ensure that practices are not only compliant but also contribute to shaping a responsible AI landscape across industries.

At SAP, we care deeply about the impact of AI on the well-being of people, the health of our customers' businesses, and society and economies. Ultimately, SAP's AI ethics put the well-being of people at the center of everything we do. We lead in AI ethics because it's the right thing to do and a core part of SAP's culture.


Additional information can be found in SAP's Whitepaper, slide 11.

Creating Trust

At SAP, the confidentiality of our customers' data isn't just a commitment; it is a core principle that guides our innovation.

Responsibility & Trust

SAP views data security as a core responsibility. SAP's responsibility and trust is reenforced by our adherance to data privacy regulations such as GDPR and security standards such as ISO, SOC2, C5, and NIST. SAP is committed to providing customers with transparency and control of their data, security and data privacy, anonymization and encryption, and a secure software development environment.

In our pursuit of responsible AI, we integrate rigorous review processes and maintain human oversight to validate the information generated by AI. This balance of advanced technology with human discernment is what makes SAP's AI not just powerful, but also profoundly reliable.

At SAP, our customer data is not just a resource; it's a responsibility we carry with the utmost care, ensuring it remains confidentially yours.

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