Resolving alerts generated from the payroll process

Objectives

After completing this lesson, you will be able to:

  • Resolve alerts that are generated from the payroll process

Alerts

Alerts

During the execution of payroll process, validation rules are executed and identified issues and compliance violations are distributed to the responsible payroll administrators or teams (in the case of Team Monitoring processes) for correction. A payroll administrator uses Alert Management to manage all the alerts that are assigned to him or her, pick up any unassigned alerts for processes that he or she is a member of, and forward an assigned alert to another payroll administrator.

Note

Alerts are assigned automatically to teams based on the predefined team criteria. Alerts that don't meet the criteria of any team are unassigned or assigned automatically to a default team.

Alert resolution

Alert resolution by payroll administrators

Alerts should be resolved by the respective payroll administrators. In some cases, the alerts might just require that the deviation to the policy be acknowledged but in other cases they may need to be investigated and resolved.

Payroll administrators can navigate to My Alerts, which has a feature to propose the solution for master data and payroll data. Admins can navigate to people profile to correct the master data. It also enables admins to read the relevant help documents if the link has been configured in the back end.

Payroll administrators and payroll process managers can drill down to the root cause of an alert displayed on the Alert Details page in Alert Management, Team Management, and the Monitoring step in Process Management. The root cause analysis provides error detail for an alert and helps payroll administrators to analyze the detailed data for resolving this alert.

After payroll administrators update employees' master data in Employee Central, they can recheck or validate an alert after the master data is replicated from the Employee Central system to the Employee Central Payroll system.

Alert resolution

Note
Notable Enhancement - As of 1H 2023, the new improvements in the My Alerts application provide additional columns and information highlighted for resolved alerts, making it easier for payroll administrators to manage and process alerts more efficiently. Additionally, this aims to prevent potential policy violations caused by resolved alerts that do not get re-evaluated and re-alarmed when an employee's net pay changes significantly by mistake. This new improvement will help to ensure the alerts are reviewed and flagged even if the alerts was previously marked as resolved, thereby enhancing the compliance and monitoring process.

Assign an alert to a payroll administrator

Adam Wan ## (ECP-TM-##), as team lead for team A and Linda Lewis ## (ECP-TL-##), as team lead for team B, want to verify the unassigned alerts which have been generated after the first execution of the pre-payroll process.

Assigning an alert to a payroll administrator

Resolve an alert and verify the results

Adam Wan ##, as member of team B, wants to verify the assigned alerts which have been generated after the first execution of the Pre-Payroll process.

Resolving an alert and verify the results

Run a productive payroll process

Emily Clark in her role as payroll process manager wants to run a productive payroll process.

Running a productive payroll process

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