SAP Maintenance Assistant Overview

SAP Maintenance Assistant is a mobile solution that enables a maintenance technician to perform daily tasks related to asset management. It is the Go-to application for customers of SAP S/4HANA Cloud.

Using SAP Maintenance Assistant, a maintenance technician has the tools to improve workplace safety and optimize asset life and reliability. The application streamlines processes by eliminating paperwork and shortening work cycles. SAP Maintenance Assistant accesses the SAP Enterprise Asset Management (EAM) solution and empowers the work force to inspect, maintain, and repair assets in the field from their mobile devices.

SAP Maintenance Assistant is a predictive asset management application that encompasses a series of processes required to assure superior asset performance. Through using SAP Maintenance Assistant, you can achieve operational excellence by collaborating on asset information, predictive maintenance, and procurement of spares and services.

Note

This scope item is excluded from the default activation.

Note

This scope item requires integration with SAP Business Technology Platform. To activate this scope item, you need an additional license for SAP Asset Manager.

Watch the following video to get an overview of the process steps:

Key Process Steps

Create Maintenance Request
Record Failure data
Record Time confirmation
Create Measuring Document

A typical SAP Maintenance Assistant technician process is as follows:

Technician downloads work orders generated through planned, predictive, or corrective processes
Technician travels to location of equipment under maintenance
Technician captures field data while performing equipment maintenance work.
Technician reports time consumption

SAP Maintenance Assistant Application: Main Components

Maintenance Requests

Maintenance Requests are used to document maintenance tasks completely. You can use them for preliminary planning and execution of future maintenance orders.

Maintenance Orders

Maintenance orders are assigned to you from the back end. A maintenance order is assigned to you because of a customer issue or a planned repair job.

Notifications

A notification is assigned to you when there is an unplanned malfunction with objects you require to perform your planned work that you need to repair. A notification could also be assigned to you when you perform maintenance work at a site.

Supporting Route in the Map

You can view the route you need to take on the map. The stops of the route will be arranged according to the earliest scheduled start and to the latest scheduled start, allowing you to easily plan your trip. Note that routes will appear on the overview and map detail pages.

Technical Objects

A technical object can be either a functional location or an equipment.

Measuring Points and Readings

Measuring points are associated with a technical object.

Labor Time

While you are working on your jobs and notifications, they are automatically tracking your time for you. However, you can manually modify your time using the Labor Time tab.

Watch the following video to get an example of processing a Maintenance Request:

Key Features of SAP Maintenance Assistant

Key Features	Feature Description
Display and management of maintenance operations by technicians	View maintenance operations assigned to a technician or a technician's work center. You can also complete maintenance operations and add attachments
Display and management of maintenance requests	View maintenance requests submitted by the user as well as all maintenance requests related to the order or operation assigned to the user. User can also create and submit new maintenance requests from within the application
Display of asset and functional location information	View detailed information about equipment and functional locations, including characteristics, classifications, documents, and measurement history. You can also view technical objects in a hierarchical view
Enter measurement readings for technical objects	Enter measurement readings for technical objects assigned to either the maintenance order or downloaded to the app based on the user's work center
Record of time confirmations	Record time confirmations against the maintenance operation
Create maintenance requests	Create and submit maintenance requests for technical objects Assess the priority of a maintenance request using Event Priority Matrix Add notes and comments using predefined templates Add damage codes as well as pictures when creating maintenance requests
Capture malfunction data after work execution	Capture malfunction data into a maintenance notification when the maintenance order is completed
Creation of follow-on notification	Create a follow-on notification for a work order. This will update the document flow for the work order with a reference to the follow-on notification.
Issue of unplanned parts and returns	Issue parts that weren't planned and added to the work order or the components of the operation. You can use the existing parts in the offline database, or search through online parts in the SAP system.
Push notifications for work orders and maintenance requests	When a work order or a maintenance request with a Very High priority is dispatched, a push notification is received on the app with the updated work order or maintenance request
Push notification configuration	Configure and modify push criteria in SSCUI that trigger push notifications for orders, operations, and maintenance requests
Support for the Supervisor business role	Identify an app user as a supervisor. A user with the Supervisor role can assign, un-assign, and reassign work.
Hierarchy control picker	View technical objects in a parent-child hierarchy with the Hierarchy control
Phase and sub-phase for sub-operations	Phase model support for sub-operations Filter sub-operations by phase and sub-phase
Annotations and edits of PDF documents	Open and display forms using the PDF editor Fill out forms using the PDF editor Save and upload edited forms
Minor work process support	Minor work process support Technician can create a maintenance request as minor work using the notification processing context property
Phase control code support	Display of phase control codes for orders and operations Block actions on operations based on phase control codes Filter operations for phase control codes
Create an emergency work request	Technician can create an emergency work request using the notification context property. This allows for expedited maintenance processing in the event of an emergency.
Edit an attachment	User can edit and annotate images that have been added as attachments in the application.
Clearing reservations on final confirmation of an operation	Technician has the option to clear reservations when creating a final confirmation for an operation. If the technician chooses, all open reserved stock will be cleared.
Completing an operation using a consolidated completion flow	Technician can create confirmations for multiple operations at once, as well as update the related maintenance requests.

Watch the following video to get an example of processing a Maintenance Order:

Explaining SAP Maintenance Assistant (4RV)

SAP Maintenance Assistant (4RV)