SAP Maintenance Assistant Overview
SAP Maintenance Assistant is a mobile solution that enables a maintenance technician to perform daily tasks related to asset management.
Using SAP Maintenance Assistant, a maintenance technician has the tools to improve workplace safety and optimize asset life and reliability. The application streamlines processes by eliminating paperwork and shortening work cycles. SAP Maintenance Assistant accesses the SAP Enterprise Asset Management (EAM) solution and empowers the work force to inspect, maintain, and repair assets in the field from their mobile devices.
SAP Maintenance Assistant is a predictive asset management application that encompasses a series of processes required to assure superior asset performance. Through using SAP Maintenance Assistant, you can achieve operational excellence by collaborating on asset information, predictive maintenance, and procurement of spares and services.
Key Process Steps
- Create Maintenance Request
- Record Failure data
- Record Time confirmation
- Create Measuring Document
A typical SAP Maintenance Assistant technician process is as follows:
- Technician downloads work orders generated through planned, predictive, or corrective processes
- Technician travels to location of equipment under maintenance
- Technician captures field data while performing equipment maintenance work.
- Technician reports time consumption
SAP Maintenance Assistant Application: Main Components
Maintenance Orders
Maintenance orders are assigned to you from the back end. A maintenance order is assigned to you because of a customer issue or a planned repair job.
Notifications
A notification is assigned to you when there is an unplanned malfunction with objects you require to perform your planned work that you need to repair. A notification could also be assigned to you when you perform maintenance work at a site.
Supporting Route in the Map
You can view the route you need to take on the map. The stops of the route will be arranged according to the earliest scheduled start and to the latest scheduled start, allowing you to easily plan your trip. Note that routes will appear on the overview and map detail pages.
Technical Objects
A technical object can be either a functional location or an equipment.
Measuring Points and Readings
Measuring points are associated with a technical object.
Labor Time
While you are working on your jobs and notifications, they are automatically tracking your time for you. However, you can manually modify your time using the Labor Time tab.
Key Features of SAP Maintenance Assistant
| Key Features | Feature Description |
|---|---|
| Display and management of maintenance operations by technicians | View maintenance operations assigned to a technician or a technician's work center. You can also complete maintenance operations and add attachments |
| Display and management of maintenance requests | View maintenance requests submitted by the user as well as all maintenance requests related to the order or operation assigned to the user. User can also create and submit new maintenance requests from within the application |
| Display of asset and functional location information | View detailed information about equipment and functional locations, including characteristics, classifications, documents, and measurement history. You can also view technical objects in a hierarchical view |
| Enter measurement readings for technical objects | Enter measurement readings for technical objects assigned to either the maintenance order or downloaded to the app based on the user's work center |
| Record of time confirmations | Record time confirmations against the maintenance operation |
| Create maintenance requests |
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| Capture malfunction data after work execution | Capture malfunction data into a maintenance notification when the maintenance order is completed |
| Creation of follow-on notification | Create a follow-on notification for a work order. This will update the document flow for the work order with a reference to the follow-on notification. |
| Issue of unplanned parts and returns | Issue parts that weren't planned and added to the work order or the components of the operation. You can use the existing parts in the offline database, or search through online parts in the SAP system. |
| Push notifications for work orders and maintenance requests | When a work order or a maintenance request with a Very High priority is dispatched, a push notification is received on the app with the updated work order or maintenance request |
| Push notification configuration | Configure and modify push criteria in SSCUI that trigger push notifications for orders, operations, and maintenance requests |
| Support for the Supervisor business role | Identify an app user as a supervisor. A user with the Supervisor role can assign, un-assign, and reassign work. |
| Hierarchy control picker | View technical objects in a parent-child hierarchy with the Hierarchy control |
| Phase and sub-phase for sub-operations |
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| Annotations and edits of PDF documents |
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| Minor work process support |
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| Phase control code support |
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| Create an emergency work request | Technician can create an emergency work request using the notification context property. This allows for expedited maintenance processing in the event of an emergency. |
| Edit an attachment | User can edit and annotate images that have been added as attachments in the application. |
| Clearing reservations on final confirmation of an operation | Technician has the option to clear reservations when creating a final confirmation for an operation. If the technician chooses, all open reserved stock will be cleared. |
| Completing an operation using a consolidated completion flow | Technician can create confirmations for multiple operations at once, as well as update the related maintenance requests. |
Business Benefits
- Display and manage maintenance operations
- Enter measurement readings for technical objects
- Record time confirmations
- Create maintenance requests
- Download and display technical objects
- Capture malfunction data after work execution
NoteThis scope item is excluded from the default activation.
NoteThis scope item requires integration with SAP Business Technology Platform. To activate this scope item, you need an additional license for SAP Asset Manager.