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Join our&nbsp;SAP Learning Group moderated by an SAP Learning expert. Ask your questions about digital learning journeys,&nbsp;prepare thoroughly for SAP Certification exams, and work together with other learners to reach your learning goals.

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Deepen your SAP knowledge with scheduled live instructor-led courses guided by experienced trainers and with access to our training systems – in-person or virtually.

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SAP Learning Class | Implement SAP Service Cloud

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This certification verifies that you possess the core skills and proven skills in SAP Service Cloud project implementation and proves that you have the core understanding required of an application consultant and are able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.&nbsp;Note: To prepare for this certification, it is necessary to take the Learning Journeys <a href="https://learning.sap.com/learning-journeys/sap-sales-and-service-cloud-administration" target="_blank" rel="noopener">Configuring SAP Sales and Service Cloud</a> and <a href="https://learning.sap.com/learning-journeys/managing-clean-core-for-sap-s-4hana-cloud" target="_blank" rel="noopener">Managing Clean Core</a>, in addition to the Learning Journey displayed under "Recommended steps to prepare for the exam".

SAP Certified Associate - Implementation Consultant - SAP Service Cloud

cleanFiles/bookmap_SAP_Service_Cloud_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2024-05-02T07:37:48.000Z

Describing the Features of SAP Service Cloud

Performing Scoping and Fine Tuning Tasks

Performing Adaptation Tasks

Assessment

SAP Service Cloud Overview

Question 1

Determine whether this statement is true or false.

Question 2

Question 3

Enabling Tickets in SAP Service Cloud

Automatically Assigning Tickets to Responsible Service Teams

Configuring Service Level Agreements (SLAs) in SAP Service Cloud

Configuring Skills in SAP Service Cloud

Configuring Time Recording in Tickets

Configuring Tickets in SAP Service Cloud

Question 4

Question 5

Configuring Phone Communication in SAP Service Cloud

Configuring E-Mail Set Up in SAP Service Cloud

Configuring Knowledge Base Integration in SAP Service Cloud

Configuring Customer Interaction in SAP Service Cloud

Adding Registered Products to an Installed Base

Setting up Warranty Management in SAP Service Cloud

Managing Service Objects in SAP Service Cloud

Configuring Maintenance Plans in SAP Service Cloud

Configuring Service Contracts in SAP Service Cloud

Setting up Maintenance Plans and Contracts in SAP Service Cloud

Integrating SAP Service Cloud to Other Applications

Integrating SAP Service Cloud to Other Solution Areas

SAP Service Cloud Implementation

This learning journey will guide you through some of the configurations needed to implement SAP Service Cloud as an SAP consultant.

This video introduces SAP Consultants on customizing and implementing SAP Service Cloud.

1_gs8tms19 (video-connector) - 2024-09-19T07:00:23.103Z

Implementing SAP Service Cloud

Welcome to Implementing SAP Service Cloud. This course is an introduction to the implementation of SAP Service Cloud. It walks you through how an SAP consultant can customize and configure the system to use the features of SAP Service Cloud. As an SAP consultant, first, you meet the customer to define the business requirements. Following this, you implement the configurations on the system and then you present the findings back to the customer. With straightforward lessons in a self-paced learning journey, you dive into key configuration topics including scoping and fine-tuning, adaptation of fields, configuration of customer interactions, and routing of tickets. At the end of each lesson, you will have the opportunity to reinforce your SAP Service Cloud knowledge through a simulation. During these simulations, you'll gain hands-on experience configuring the system to enable time recording, setting up customer interactions, managing service objects, and establishing maintenance plans and contracts. Finally, at the end of each unit, there will be a quiz to test your knowledge, which will help to consolidate your learning. Are you ready? Let's get started with implementing SAP Service Cloud.

1_4vzpjaln (video-connector) - 2023-12-03T17:39:36.206Z

Welcome to this course on implementing SAP Service Cloud. The course in this learning journey is an introduction to implementation of SAP Service Cloud. It walks you through how an administrator or consultant can customize and configure the system to use the features of SAP Service Cloud. This perspective is also important for other roles new to the solution, whether you're a business user, developer, or a solution architect. With straightforward lessons in a self-paced learning journey, you dive into key configuration topics including scoping and fine-tuning, adaptation of fields, configuring customer interaction, ticket routing, and mashups, among others. You'll also learn how to configure the system to allow time recording, use installed bases and registered products, and finally, manage warranties. Test your knowledge in each unit to help consolidate your learning. Are you ready? Get your journey started with implementing SAP Service Cloud.

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

SF Live events (sf-live-events) - 2025-04-04T13:21:45.251Z

SF Live events (sf-live-events) - 2025-04-11T14:40:35.410Z

SF Live events (sf-live-events) - 2025-07-09T05:58:58.312Z

SF Live events (sf-live-events) - 2025-07-09T05:14:57.907Z

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems.

SF Live events (sf-live-events) - 2025-07-09T06:03:31.529Z

Get Certified: SAP Certified Associate - Solution Architect - Customer Experience

SF Live events (sf-live-events) - 2025-07-14T16:24:15.324Z

In this Get Certified live session series, certified expert trainers will deliver knowledge transfer sessions covering all topic areas relevant for the <a title="C_C4HCX" href="https://learning.sap.com/live-sessions/get-certified-sap-certified-associate-solution-architect-customer-experience" target="_blank" rel="noopener">C_C4HCX</a> certification: SAP Certified Associate - Solution Architect - Customer Experience.The goal of this Get Certified live session series is for learners to receive expert-guided support to complement their self-study activities and prepare them to attempt the <a title="C_C4HCX" href="https://learning.sap.com/live-sessions/get-certified-sap-certified-associate-solution-architect-customer-experience" target="_blank" rel="noopener">C_C4HCX</a>&nbsp;certification exam.To prepare for the certification, you should first work through the Courses and Learning Journeys linked to the certification and join the live sessions. Your trainer will review the Learning Journey content and focus on the most important topics relevant to the exam, to give you the best chance of success.
The following content will be covered:
<ul>
<li>Session 1: Kickoff (60 minutes)</li>
<ul>
<li>Outlining the live session series, introducing the certification, explaining the types of questions, providing tips for preparation, working through sample questions in the exam interface</li>
</ul>
<li>Session 2: The Intelligent Enterprise (60 minutes)</li>
<ul>
<li>Course - Integration for the Intelligent Sustainable Enterprise - Introduction and High-Level Overview - Units 1, 3 and 4</li>
</ul>
<li>Session 3: SAP Service Cloud (60 minutes)</li>
<ul>
<li>Learning Journey - Implementing SAP Service Cloud - Units 1 – 4</li>
<li>Learning Journey - Implementing and Using SAP Service Cloud Version 2 – Units 1 – 8</li>
</ul>
<li>Session 4: SAP Sales Cloud (60 minutes)</li>
<ul>
<li>Learning Journey – Discovering SAP Sales Cloud – Units 1 – 4</li>
<li>Learning Journey – Exploring SAP Sales Cloud Version 2 - Unit 1 - 6</li>
</ul>
<li>Session 5: SAP Marketing Cloud &amp; SAP Emarsys (60 minutes)</li>
<ul>
<li>Learning Journey – Uncover Key Features and Benefits of SAP Marketing Cloud – Units 1 - 4</li>
<li>Learning Journey – Getting Started with SAP Emarsys – Units 1 - 5</li>
</ul>
<li>Session 6: SAP Customer Data Solutions (60 minutes)</li>
<ul>
<li>Learning Journey – Exploring SAP Customer Data Cloud Essentials - Units 1 – 4</li>
<li>Learning Journey - From Onboarding to Governance: Mastering SAP Customer Data Cloud for B2B - Unit 1</li>
<li>Learning Journey – Exploring SAP Customer Data Platform Essentials - Units 1 -7</li>
</ul>
<li>Session 7: SAP Commerce Cloud (60 minutes)</li>
<ul>
<li>Learning Journey – Exploring the Technical Essentials of SAP Commerce Cloud - Units 1 – 2</li>
<li>Learning Journey – Expanding upon Technical Essentials of SAP Commerce Cloud - Unit 2</li>
<li>Learning Journey – Mastering the Technical Essentials of SAP Commerce Cloud - Unit 2 and Unit 9</li>
</ul>
<li>Session 8: Extensibility in SAP CX Solutions (60 minutes)</li>
<ul>
<li>Learning Journey – Discovering SAP Business Technology Platform – Units 1 – 4, and Unit 6</li>
<li>Learning Journey - Extending SAP Sales and Service Cloud with SAP Cloud Applications Studio - Unit 1</li>
</ul>
<li>Session 9: SAP Integration Suite (60 minutes)</li>
<ul>
<li>Learning Journey - Developing with SAP Integration Suite - Unit 1 and Unit 4</li>
<li>Course - SAP Master Data Integration in the Intelligent Enterprise - General Overview and Information - Unit 1</li>
<li>Learning Journey - Modernizing Integration with SAP Integration Suite - Units 1 - 3</li>
</ul>
</ul>

SAP Service Cloud

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SAP Service Cloud Implementation

SAP Service Cloud Overview

Configuring Tickets in SAP Service Cloud

Configuring Customer Interaction in SAP Service Cloud

Managing Service Objects in SAP Service Cloud

Setting up Maintenance Plans and Contracts in SAP Service Cloud

Integrating SAP Service Cloud to Other Solution Areas

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