Prepare for certification
Learn new skills you need at your own pace with our bite-sized lessons.
SAP Service Cloud Implementation
Unit 1
SAP Service Cloud Overview
3 Lessons
52 mins
After completing this unit, you will be able to:
- Describe the features of SAP Service Cloud.
- Perform scoping and fine tuning tasks in SAP Service Cloud's implementation phase.
- Perform adaptation tasks to customize and extend SAP Service Cloud.
Unit 2
Configuring Tickets in SAP Service Cloud
5 Lessons
55 mins
Unit 3
Configuring Customer Interaction in SAP Service Cloud
3 Lessons
40 mins
Unit 4
Managing Service Objects in SAP Service Cloud
2 Lessons
35 mins
Unit 5
Setting up Maintenance Plans and Contracts in SAP Service Cloud
2 Lessons
30 mins
Unit 6
Integrating SAP Service Cloud to Other Solution Areas
1 Lesson
10 mins
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Book your certification exam
Validate your skills and learning by completing the certification exam and gain a highly recognised accreditation.
80 questions
3 hrs
65% cut score
This certification verifies that you possess the core skills and proven skills in SAP Service Cloud project implementation and proves that you have the core understanding required of an application consultant and are able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
Note: To prepare for this certification, it is necessary to take the Learning Journeys Configuring SAP Sales and Service Cloud and Managing Clean Core, in addition to the Learning Journey displayed under "How to Prepare."