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SAP Learning Class | Implement SAP Service Cloud

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SAP Service Cloud Overview

Configuring Tickets in SAP Service Cloud

Configuring Customer Interaction in SAP Service Cloud

Managing Service Objects in SAP Service Cloud

Setting up Maintenance Plans and Contracts in SAP Service Cloud

Integrating SAP Service Cloud to Other Solution Areas

SAP Service Cloud Implementation

This learning journey will guide you through some of the configurations needed to implement SAP Service Cloud as an SAP consultant.

Implementing SAP Service Cloud

Welcome to this course on implementing SAP Service Cloud. The course in this learning journey is an introduction to implementation of SAP Service Cloud. It walks you through how an administrator or consultant can customize and configure the system to use the features of SAP Service Cloud. This perspective is also important for other roles new to the solution, whether you're a business user, developer, or a solution architect. With straightforward lessons in a self-paced learning journey, you dive into key configuration topics including scoping and fine-tuning, adaptation of fields, configuring customer interaction, ticket routing, and mashups, among others. You'll also learn how to configure the system to allow time recording, use installed bases and registered products, and finally, manage warranties. Test your knowledge in each unit to help consolidate your learning. Are you ready? Get your journey started with implementing SAP Service Cloud.

In this Live Session series, you will learn about the various features and functionalities of Service Cloud Version 2.

This Program consists of four (4) sessions. You will receive four (4) separate meeting invites from SAP Learning Hub saplearninghub@sap.com upon successful registration.

SAP Service Cloud  Version 2 - Deep Dive

The objective of these sessions is to give you a deep dive into various features and functions of SAP Service Cloud which will help you understand how to configure, implement and use SAP Service Cloud solution.

This Program consists of five (5) sessions. You will receive five (5) separate meeting invites from SAP Learning Hub &lt;saplearninghub@sap.com&gt; upon successful registration. 
&nbsp;

SAP Service Cloud  - Deep Dive

Today&rsquo;s business landscape is changing dramatically and so are your customers&rsquo; expectations for better interactions with your company. To help you fulfill these expectations, SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences &ndash; as well as the learning you will need to maximize these applications. 
During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions 
You will learn as well about the different options you can choose to attend SAP Customer Experience trainings. 
&bull; SAP Training and Adoption concepts 
&bull; SAP Customer Experience Solutions learning portfolio offering 
&nbsp; o SAP Commerce Cloud 
&nbsp; o SAP Customer Data 
&nbsp; o SAP Sales Cloud 
&nbsp; o SAP Service Cloud 
&nbsp; o SAP Emarsys and SAP Marketing Cloud 
&nbsp; o SAP Customer Experience Solutions &ndash; Integration and Extensibility 
&bull; Other learning resources 
&bull; Questions

SAP Customer Experience: Education Resources

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud and SAP Business ByDesign are based on print form templates that can be adapted with Adobe LiveCycle Designer.

In this live session we will have a closer look on typical requirements, issues, and best practices on the topic print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems.

SAP Customer Experience: C4C Extensibility

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture.

If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you!

By attending this series, split into 4 days of 2 hours each, you can get to know all the different SAP Customer Experience solutions: SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Emarsys Customer Engagement, and SAP Customer Data solutions. Learn about their major features, use cases, and business benefits, as well as learning and enablement options.

You can also discover the different approaches to integrate them together and with back-end systems from SAP (such as the SAP ERP application, the SAP CRM and SAP S/4HANA). Finally, you&rsquo;ll hear about the extensibility models available to implement your custom business requirements.

Meet SAP Customer Experience Solutions

SAP Customer Experience expert trainers deliver an introductory session on the C_C4HCX certification exam for SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for its preparation. The session also aims to address any participant question related to this certification exam. 
This session presents the following concepts (not necessarily in this order): 
Introduction 
&nbsp; *About the C_C4HCX certification 
&nbsp; *General Information 
&nbsp; *Exam Information 
All Topics Walkthrough 
&nbsp; *SAP Extension Suite 
&nbsp; *SAP Integration Suite 
&nbsp; *SAP Sales and Service Cloud 
&nbsp; *SAP Customer Data Cloud 
&nbsp; *SAP Commerce Cloud 
&nbsp; *SAP Marketing Cloud and Emarsys 
&nbsp; *The Intelligent Enterprise 
Simulation mode: Sample questions 
Further Resources

Prepare to Pass C_C4HCX: Solution Architect for Customer Experience

This session will cover how to use different types of configurations. You will learn how to work with extensibility, change page layout and also use the data workbench.

&nbsp;

SAP Service Cloud Version 2 - Configuration: Extensibility, Page Layout and Data Workbench

This session will cover cases and case management, including how you can work with different service processes using case management.

&nbsp;

SAP Service Cloud Version 2- How to work around Service Process with Cases

In this session you will get an overview of the SAP Service Cloud Version 2 solution, learning about the various features and functionalities in our solution.

&nbsp;

Introduction to SAP Service Cloud Version 2

This session is all about the different communication channels available in SAP Service Cloud Version 2

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SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud and SAP Business ByDesign are based on print form templates that can be adapted with Adobe LiveCycle Designer. 
In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems.

&nbsp;

Print Form Adaptation with Adobe LiveCycle Designer for SAP Sales and Service Cloud

In this live session related to certification C_C4H51 (SAP Certified Application Associate - SAP Service Cloud), you will learn about the major enhancements for SAP Service Cloud, to help you prepare for the assessment to stay certified.

SAP Service Cloud Implementation

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Practice your skills in a live SAP environment

Hands-on Practice for SAP Service Cloud

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SAP Service Cloud