Starting an Investigation (Analysis)

Welcome to SAP Signavio Process Intelligence for Analysts! This course is designed to be interactive and can be conducted using a real business scenario, corresponding process model, and data set, which you can then actually upload to SAP Signavio Process Intelligence!

That's all you need to run your own analysis and explore the features!

So before you start your Process Mining journey with SAP Signavio Process Intelligence, let's make sure you:

• Have access to SAP Signavio Process Intelligence
• Review the business scenario
• Download the data set

If you do not have an SAP Signavio Process Intelligence license you can register for a free 30 days trial: Register here.

In this course you follow the company, MyShirt Inc. They are looking to analyze their processes using SAP Signavio Process Intelligence. You will learn about the tool's important features and follow a step-by-step guide on how to gain insights for process improvement.

The process we will analyze is the Order-to-Cash process for MyShirt Inc. This company sells high quality fair-trade T-shirts with prints on it. A customer can either order a pre-printed shirt from their online shop or create a custom print. In both cases, a prepayment is required before the order ships.

MyShirt Inc. is a small online shop for printed and non-printed t-shirts. Due to the growing number of orders, the management decides to first document the order-to-cash process and then analyze the transaction data from an ERP system in which the process is performed on a daily basis.

The Management knows that process models are snapshots of business activities and recently, they've faced issues on timely delivery and payment. In order to find the root cause of these problems, the company decides to use SAP Signavio Process Intelligence to gain more insights on these performance issues and compliance violations. 

The following process model shows their Order-to-Cash process. 

• 1 order = 1 case
• 855 cases (orders)have been taken into account for this analysis
• There are two types of goods:
  • Non-printed shirts
  • Printed shirts
• There are two types of customers:
  • Premium customers 
  • Standard customers
• There are two types of shipment:
  • Express shipment (only eligible for premium customers)
  • Standard shipment

In collaboration with process experts, the IT department was able to obtain the transactional data and extracted this from the ERP-System. The team was so kind to provide them as CSV-files.

Now it's up to you as a Process Analyst to take a closer look at this data and find potential causes for the inefficiencies.

Download the EVENT LOG: here

Download the ATTIRUBTE LOG: here

Although it's common to use a connector to move data, let's focus on how to manually upload data.

A new Process Intelligence process works as your data bucket. It contains the event and the attribute log. Several adjustments to the process setting can be made as well, such as custom attributes, data views, etc. 

Continue to watch a series of videos on how to create a new process and analysis.  

Watch the video below on how to create a new process.

Next, look up your event log via the file explorer or just drag and drop your data file into the corresponding area. Afterwards, you can change the format of the time stamp or just select Import.

Now we want to upload the attribute log in a similar way. There is also the option to change individual attribute types during the import. If there are no adjustments, accept all suggestions and run the import.

Now your process is ready for the analysis. Back on the list of "all investigations" of this process, we can create a new investigation. 

Besides restricting the attribute view, you can also opt to map your process data to an existing BPMN model. This is provided by the SAP Signavio Process Manager.

In SAP Signavio Process Intelligence, an investigation gives insights into the changes needed to improve and optimize your process. An investigation is a direct visualization of the data that is stored in transactional systems. 

• Each investigation starts with the Process discovery, which gives insights into the different process variants from the most common path to non-conformance edge cases. It's basically a visualization of all executed events from the event log.
• Chapters lead the investigation with text descriptions of aims, objections, findings, observations etc., and are part of the overall structure of an investigation.
• In Process Mining the term Activity describes the different types of possible events. The term Event is most often used to describe individual executions of activities.

Here is an overview of the most important elements in your investigation.

Different widgets are used to tell stories on your investigation. Their main purpose is to explore and assess the interaction of events and key process factors.

There are different widgets that you can pick from. Choose which widgets you need based on your questions and targets. For example, there are widgets that focus on conformance checks, variance, or performance analyzing.

A widget basically represents a single analytical component.

Some widgets serve to calculate and present special key figures in a simple way, for example, Value.

Others are especially helpful to illustrate the ratio or distribution of certain performance indicators, for example, Over time, Distribution or Breakdown.

In order to reveal nonconformity or variations in the execution of the process, you can use Process Conformance, Variant Explorer, Process Discoveryor Correlation.

More widgets like Case Table, Activity List or Diagram allow you to extend your analysis with additional explanations or information.