Understanding Metrics

Objective

After completing this lesson, you will be able to use the extension of the standard SAP Signavio Process Intelligence

Work with Metrics

SAP Signavio Process Intelligence provides a set of metrics that includes predefined SiGNAL expressions. This library of metrics can be reused to calculate KPIs.

Some predefined metrics work directly without customizing them. Some, on the other hand, contain variables that may need to be adjusted. The predefined SiGNAL code of the metric can also be customized.

Benefits of Metrics

Analytics Tools for Everyone

Empowering Business Users

Instant Connectivity

Three different analysis tools to cater for individual needs of user groups throughout the analysis to insight life-cycle

The metrics library empowers business users to leverage the computational power of the SiGNAL without technical knowledge

The configurable ETL pipeline allows to extract data from major applications at the click of a button

User Roles and Functions Regarding Metrics

Users with the manager role can do the following:

  • Add metrics to a process
  • Customize existing metrics
  • Create own metrics
  • Share metrics between workspaces by exporting and importing

Users with the manager or analyst role can add metrics to investigations. They have the following options:

  • Configure widgets to display the output of a metric
  • Add a metric bar with pre-configured widgets

Metric Library

The Metric Library offers a collection of pre-configured metrics to help you measure performance effectively. Some metrics are universal, while others are specifically designed for certain business processes.

  • Certain metrics work immediately without any setup.
  • Others require customization using variables or SIGNAL code to fit your unique needs.

All metrics in the Metric Library are managed and maintained by SAP Signavio, ensuring accuracy and reliability.

Metric Collection

The Metric Collection provides a set of predefined and customizable metrics to help you analyze and mine processes effectively.

  • What’s included?

    Each process has its own Metric Collection, containing all metrics available for process analytics. By default, every process includes the Average Cycle Time metric.

  • How to expand your Metric Collection?

    You can add more metrics by:

    • Assigning them from the Metric Library
    • Creating custom metrics to fit specific needs
  • Where to find the Metric Collection?

    Simply open your process, navigate to the Metrics tab, and explore your available metrics.

Watch the next video to learn more about using the Metric Library.

Edit and Delete Metrics

Clicking on any metric that you have added to your process opens its settings. Here you can edit the name, the unit, query code, or other settings of the metric, and how to delete metrics from your process. Saving these changes, they will only apply to the metric in your process— the original metric in the Metric Library remains unchanged.

By understanding these principles, you can tailor metrics to fit your specific analysis needs without affecting the standard library metrics.

Screenshot of the Metric Collection highlighting a metric being selected. The metric settings screenshot opens where you can edit your metric.

Export and Import Metrics

With the export and import features you can share metrics between different SAP Signavio workspaces. These functions allow you to easily transfer metrics from one workspace to another.

  • Export Metrics

    To export your metrics, follow these steps:

    1. Open your process and navigate to the Metrics tab. This will open the metric collection.

    2. Select the metrics you want to export by ticking the checkboxes next to them.

    3. Click on the Export button. The selected metrics will be exported as a JSON file, which will be automatically saved to your browser’s download folder.

  • Import Metrics

    To import metrics into your workspace, follow these steps:

    1. Open your process and go to the Metrics tab. The metric collection will open.

    2. Begin the import process by clicking the Import icon.

    3. The file selection dialog will appear. Choose your JSON file and click Next.

    4. If any of the imported metrics conflict with existing metrics in your workspace, you’ll be prompted to resolve these conflicts. After resolving conflicts (if applicable), the metrics will be successfully added to your process.

Screenshot of the import metrics feature in the Metrics Collection page.Process Views for Metrics

A process view determines the data you have permission to access. Certain metrics may become invalid if the selected process view restricts access to the necessary data.

Screenshot of the Metrics Collection page, highlighting the process view drop-down menu..

Creating and Using Metrics in Dashboards

Widgets allow you to organize and visualize information about your process. Let’s look at how to configure widgets to display metric outputs in your dashboards.

Using Variables in Metrics

What are Variables?

A variable holds information that you can use later, like in the SIGNAL code editor. Learn about library variables, including how to view and edit them, as well as custom variables, which are variables you create yourself.

Note

For more information on variables, please refer to the SAP Signavio User Guide.

Create Variables and Use Them in Metrics

Let's see how we can create custom variables and then use them in metrics. Watch the video below to learn more.

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