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SAP Learning Class | Use SAP Service Cloud

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cleanFiles/bookmap_SAP_Service_Cloud_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2025-10-08T03:12:10.000Z

Identifying the Features and Processes of SAP Service Cloud

Performing Daily Tasks

Assessment

Following a Day in the Life of a Service Agent

Managing Customer Interaction

Performing a Service Call

Following a Day in the Life of a Field Service Technician

Implementing a Recall Campaign

Managing Objects to Support the Service Process

SAP Service Cloud Usage

The course in this learning journey is an introduction to SAP Service Cloud. It walks you through how it works, as if you were a business user (a service agent and a technician) using the solution on your first day on the job

1_8b50ksuu (video-connector) - 2023-12-13T02:33:51.378Z

Using SAP Service Cloud

Welcome to this course on using SAP service cloud. The course in this learning journey is an introduction to SAP service cloud. It walks you through how it works for a business user, such as a Service agent or technician, as well as how the solution would be used on your first day on the job. This perspective is also important for other roles new to the solution. Whether you're a developer, a solution architect, or a technical or functional consultant. With straightforward lessons in a self-paced learning journey, you dive into key topics including management of service, e-mails, phone calls, escalations, SLAs, tickets, and reports. Test your knowledge in each unit to help consolidate your learning. Are you ready? It's time to get your journey using SAP service cloud started.

Meet SAP Customer Experience Solutions - Lead to Cash and SAP Customer Data Solutions

SF Live events (sf-live-events) - 2025-07-09T11:25:27.884Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li>Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li>Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

Meet SAP Customer Experience Solutions - SAP Sales Cloud and SAP Service Cloud

SF Live events (sf-live-events) - 2025-07-09T11:40:51.546Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li>Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
<li>Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SF Live events (sf-live-events) - 2025-11-05T06:40:03.613Z

Meet SAP Customer Experience Solutions - SAP Commerce Cloud and SAP Emarsys Customer Engagement

SF Live events (sf-live-events) - 2025-07-09T12:22:18.722Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li>Meet SAP Customer Experience Solutions – Integration and Extensibility Options</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SF Live events (sf-live-events) - 2025-09-09T13:13:30.149Z

Meet SAP Customer Experience Solutions - Integration and Extensibility Options

SF Live events (sf-live-events) - 2025-08-14T09:09:41.965Z

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li>Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li>Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

SF Live events (sf-live-events) - 2025-07-09T05:58:58.312Z

SF Live events (sf-live-events) - 2025-10-17T12:35:20.478Z

SF Live events (sf-live-events) - 2025-10-17T13:50:53.385Z

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems.

SF Live events (sf-live-events) - 2025-11-05T06:46:22.858Z

Grow your Skills in SAP Customer Experience Solutions

SF Live events (sf-live-events) - 2025-07-09T05:17:16.365Z

SF Live events (sf-live-events) - 2025-07-09T05:23:18.841Z

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul>
<li>SAP Training and Adoption concepts</li>
<li>SAP Customer Experience Solutions learning portfolio offering:
<ul>
<li>SAP Commerce Cloud</li>
<li>SAP Customer Data</li>
<li>SAP Sales Cloud</li>
<li>SAP Service Cloud</li>
<li>SAP Emarsys and SAP Marketing Cloud</li>
<li>SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li>Other learning resources</li>
</ul>
</li>
</ul>

Prepare to pass the certification C_C4HCX: Solution Architect for Customer Experience

Prepare to Pass C_C4HCX: Solution Architect for Customer Experience

SAP Customer Experience expert trainers deliver an introductory session on the C_C4HCX certification exam for SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for its preparation. The session also aims to address any participant question related to this certification exam. 
This session presents the following concepts (not necessarily in this order): 
Introduction 
&nbsp; *About the C_C4HCX certification 
&nbsp; *General Information 
&nbsp; *Exam Information 
All Topics Walkthrough 
&nbsp; *SAP Extension Suite 
&nbsp; *SAP Integration Suite 
&nbsp; *SAP Sales and Service Cloud 
&nbsp; *SAP Customer Data Cloud 
&nbsp; *SAP Commerce Cloud 
&nbsp; *SAP Marketing Cloud and Emarsys 
&nbsp; *The Intelligent Enterprise 
Simulation mode: Sample questions 
Further Resources

SF Live events (sf-live-events) - 2024-09-19T12:07:34.916Z

Print Form Adaptation with Adobe LiveCycle Designer for SAP Sales and Service Cloud 
Session #1 of 1

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud and SAP Business ByDesign are based on print form templates that can be adapted with Adobe LiveCycle Designer.
This session explains the concept of print form maintenance within the system(s), introduces the Adobe LiveCycle Designer and demonstrates how to implement typical adaptation requirements.

SAP Customer Experience: C4C Extensibility

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud and SAP Business ByDesign are based on print form templates that can be adapted with Adobe LiveCycle Designer.

In this live session we will have a closer look on typical requirements, issues, and best practices on the topic print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems.

SF Live events (sf-live-events) - 2024-09-20T04:00:03.053Z

Grow and Develop your Skills in SAP Customer Experience Solutions
Session #1 of 1

Today’s business landscape is changing dramatically and so are your customers’ expectations for better interactions with your company. To help you fulfill these expectations, SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences – as well as the training you will need to maximize these applications. During this live session, we will give you an overview of the training offerings for the different SAP Customer Experience solutions. You will learn as well about the different options you can choose to attend SAP Customer Experience training.

SAP Customer Experience: Education Resources

Today’s business landscape is changing dramatically and so are your customers’ expectations for better interactions with your company. To help you fulfill these expectations, SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences – as well as the learning you will need to maximize these applications. 
During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions 
You will learn as well about the different options you can choose to attend SAP Customer Experience trainings. 
• SAP Training and Adoption concepts 
• SAP Customer Experience Solutions learning portfolio offering 
&nbsp; o SAP Commerce Cloud 
&nbsp; o SAP Customer Data 
&nbsp; o SAP Sales Cloud 
&nbsp; o SAP Service Cloud 
&nbsp; o SAP Emarsys and SAP Marketing Cloud 
&nbsp; o SAP Customer Experience Solutions – Integration and Extensibility 
• Other learning resources 
• Questions

SF Live events (sf-live-events) - 2024-09-19T13:45:43.822Z

This Program consists of four (4) sessions. You will receive four (4) separate meeting invites from SAP Learning Hub saplearninghub@sap.com upon successful registration.

Session #1 of 4
*Introduction to SAP Customer Experience Solutions and Lead to Cash  
*SAP Customer Data Essentials 

Session #2 of 4
*Outlining SAP Sales Cloud  
*Edging SAP Service Cloud 

Session #3 of 4: 
*SAP Emarsys Customer Engagement 
*SAP Commerce Cloud Overview  

Session #4 of 4: 
*Primer to SAP Customer Experience Integration options 
*SAP Customer Experience Extensibility alternatives

Meet SAP Customer Experience Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture.

If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you!

By attending this series, split into 4 days of 2 hours each, you can get to know all the different SAP Customer Experience solutions: SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud, SAP Emarsys Customer Engagement, and SAP Customer Data solutions. Learn about their major features, use cases, and business benefits, as well as learning and enablement options.

You can also discover the different approaches to integrate them together and with back-end systems from SAP (such as the SAP ERP application, the SAP CRM and SAP S/4HANA). Finally, you’ll hear about the extensibility models available to implement your custom business requirements.

SF Live events (sf-live-events) - 2024-09-19T14:16:05.802Z

SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration

SF Live events (sf-live-events) - 2024-08-25T04:00:01.368Z

This session is all about the different communication channels available in SAP Service Cloud Version 2

&nbsp;

SF Live events (sf-live-events) - 2024-09-19T13:38:13.750Z

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

SF Live events (sf-live-events) - 2024-09-01T04:00:07.695Z

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience



SF Live events (sf-live-events) - 2024-07-10T04:00:01.605Z

SF Live events (sf-live-events) - 2024-09-04T04:00:00.745Z

SF Live events (sf-live-events) - 2024-10-07T18:51:46.742Z

SF Live events (sf-live-events) - 2024-10-07T18:51:58.112Z

SF Live events (sf-live-events) - 2025-01-27T14:27:37.709Z

SF Live events (sf-live-events) - 2025-01-27T14:27:37.018Z

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam.The following concepts will be covered:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">About the C_C4HCX certification</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">General Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Exam Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">All Topics Walkthrough</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Extension Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Integration Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales and Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Marketing Cloud and Emarsys</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">The Intelligent Enterprise</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Simulation mode</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Sample questions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Further Resources</li>
</ul>

SF Live events (sf-live-events) - 2025-01-27T14:29:20.351Z

Walk through the SAP Customer Experience Solutions Integration & Extensibility Learning Resources

SF Live events (sf-live-events) - 2024-09-05T04:00:04.613Z

In this live session, SAP Customer Experience expert trainers provide an overview of the different learning options available for each user role across the available SAP Customer Experience Solutions - Integration and Extensibility learning journeys. The session covers the following concepts: - SAP Learning concepts and types of resource - SAP Customer Experience Solutions - Integration and Extensibility roles - Resources for Developers&nbsp; - Resources for Administrators&nbsp; - Resources for Architects - Other learning resources - Questions and suggestions

SAP Service Cloud Version 2- How to work around Service Process with Cases

SF Live events (sf-live-events) - 2024-08-31T04:00:01.882Z

This session will cover cases and case management, including how you can work with different service processes using case management.

&nbsp;

SF Live events (sf-live-events) - 2024-09-19T13:27:38.188Z

Introduction to SAP Service Cloud Version 2

In this session you will get an overview of the SAP Service Cloud Version 2 solution, learning about the various features and functionalities in our solution.

SF Live events (sf-live-events) - 2024-09-19T13:53:30.960Z

In this live session we will focus on the embedded AI features in SAP Service Cloud Version 2 and how they help enterprise customer service teams to optimize their day-to-day work. We will discuss the available functions and their business value, explain the configuration and pre-requisites, and share the high-level architecture. After attending this session you will be able to • describe the embedded AI scenarios in SAP Service Cloud • explain the business value of the scenarios • master the configuration of the scenarios • outline the high-level architecture

SF Live events (sf-live-events) - 2025-07-22T14:35:22.129Z

SAP Business AI in SAP Service Cloud Version 2

SF Live events (sf-live-events) - 2024-10-22T12:53:27.084Z

Stay certified - SAP Service Cloud Version 2

In this live session related to certification C_C4H56 (SAP Certified Application Associate - SAP Service Cloud Version 2), you will learn about the major enhancements for SAP Service Cloud Version 2, to help you prepare for the assessment to stay certified

Stay Certified - SAP Service Cloud Version 2

SF Live events (sf-live-events) - 2024-10-22T12:49:20.266Z

Stay Certified - SAP Service Cloud

In this live session related to certification C_C4H51 (SAP Certified Application Associate - SAP Service Cloud), you will learn about the major enhancements for SAP Service Cloud, to help you prepare for the assessment to stay certified

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SAP Service Cloud Usage

Following a Day in the Life of a Service Agent

Managing Customer Interaction

Following a Day in the Life of a Field Service Technician

Managing Objects to Support the Service Process

Record of Achievement

Pass all the quizzes and receive a digital badge

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