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SAP Learning Group

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Join our&nbsp;SAP Learning Group moderated by an SAP Learning expert. Ask your questions about digital learning journeys,&nbsp;prepare thoroughly for SAP Certification exams, and work together with other learners to reach your learning goals.

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SAP Learning Class | Use SAP Service Cloud

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bookmap_SAP_Service_Cloud_en-US_learning-sap-com_lsc-prod.zip (MMCP-DROPZONE) - 2023-04-20T14:28:16.000Z

Identifying the Features and Processes of SAP Service Cloud

Performing Daily Tasks

Following a Day in the Life of a Service Agent

Managing Customer Interaction

Performing a Service Call

Following a Day in the Life of a Field Service Technician

Implementing a Recall Campaign

Managing Objects to Support the Service Process

SAP Service Cloud Usage

The course in this learning journey is an introduction to SAP Service Cloud. It walks you through how it works, as if you were a business user (a service agent and a technician) using the solution on your first day on the job

1_8b50ksuu (video-connector) - 2023-12-13T02:33:51.378Z

Using SAP Service Cloud

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam.The following concepts will be covered:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">About the C_C4HCX certification</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">General Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Exam Information</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">All Topics Walkthrough</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Extension Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Integration Suite</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales and Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Marketing Cloud and Emarsys</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">The Intelligent Enterprise</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Simulation mode</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Sample questions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Further Resources</li>
</ul>

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Training and Adoption concepts</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions learning portfolio offering:
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Commerce Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Data</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Sales Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Service Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Emarsys and SAP Marketing Cloud</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Other learning resources</li>
</ul>
</li>
</ul>

Grow your Skills in SAP Customer Experience Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

Meet SAP Customer Experience Solutions ? Lead to Cash and SAP Customer Data Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Meet SAP Customer Experience Solutions ? SAP Sales Cloud and SAP Service Cloud

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Meet SAP Customer Experience Solutions ? SAP Commerce Cloud and SAP Emarsys Customer Engagement

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp;
<ul style="font-family: &quot;benton sans&quot; , sans-serif">
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp;</li>
<li style="font-family: &quot;benton sans&quot; , sans-serif">Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement</li>
</ul>
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SAP Service Cloud Usage

Record of Achievement

Pass all the quizzes and receive a digital badge

Using SAP Service Cloud

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