SAP Service Cloud Usage
Following a Day in the Life of a Service Agent
2 hrs 50 mins
After completing this unit, you will be able to:
- Identify an example case for using SAP Service Cloud
- Describe the Features of SAP Service Cloud
- Recognize the Customer Service Process
- Name the Steps of the Field Service Process
- Navigate the User Interface
- Use Personalization
- Determine the priority of service tasks
- Identify the daily tasks of the business user
Managing Customer Interaction
1 hr 50 mins
Following a Day in the Life of a Field Service Technician
Managing Objects to Support the Service Process
Record of Achievement
Pass all the quizzes and receive a digital badge
Using SAP Service Cloud
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