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SAP Service Cloud Usage

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Unit 1

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Following a Day in the Life of a Service Agent

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2 Lessons

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2 hrs 50 mins

After completing this unit, you will be able to:

  • Identify an example case for using SAP Service Cloud
  • Describe the Features of SAP Service Cloud
  • Recognize the Customer Service Process
  • Name the Steps of the Field Service Process
  • Navigate the User Interface
  • Use Personalization
  • Determine the priority of service tasks
  • Identify the daily tasks of the business user

Record of Achievement

Pass all the quizzes and receive a digital badge

Using SAP Service Cloud

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