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Record of Achievement

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Pass all the quizzes and receive a digital badge

Record of Achievement

SAP Learning Group

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Join our SAP Learning Group moderated by an SAP Learning expert. Ask your questions about your digital learning journeys,&nbsp;prepare successfully for your SAP Certification exams, and collaborate with other learners to reach your learning goals.

SAP Learning Group

Deepen your SAP knowledge with scheduled live instructor-led courses guided by experienced trainers and with access to our training systems – in-person or virtually.

SAP Learning Class

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SAP Learning Class | Use SAP Service Cloud

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Following a Day in the Life of a Service Agent

Managing Customer Interaction

Following a Day in the Life of a Field Service Technician

Managing Objects to Support the Service Process

SAP Service Cloud Usage

The course in this learning journey is an introduction to SAP Service Cloud. It walks you through how it works, as if you were a business user (a service agent and a technician) using the solution on your first day on the job

Using SAP Service Cloud

Welcome to this course on using SAP service cloud. The course in this learning journey is an introduction to SAP service cloud. It walks you through how it works for a business user, such as a Service agent or technician, as well as how the solution would be used on your first day on the job. This perspective is also important for other roles new to the solution. Whether you're a developer, a solution architect, or a technical or functional consultant. With straightforward lessons in a self-paced learning journey, you dive into key topics including management of service, e-mails, phone calls, escalations, SLAs, tickets, and reports. Test your knowledge in each unit to help consolidate your learning. Are you ready? It's time to get your journey using SAP service cloud started.

PDFs (Portable Document Format) generated by SAP Sales Cloud, SAP Service Cloud (versions 1 and 2), &nbsp;SAP Business ByDesign and SAP S/4HANA are based on print form templates that can be adapted with Adobe LiveCycle Designer. In this live session we will have a closer look at typical requirements, issues, and best practices for print form adaptation with Adobe LiveCycle Designer and the mentioned cloud systems

Print Form Adaptation with Adobe LiveCycle Designer for SAP CX and other SAP solutions

In this live session, SAP Customer Experience expert trainers provide an overview of the different learning options available for each user role across the available SAP Customer Experience Solutions - Integration and Extensibility learning journeys. The session covers the following concepts: - SAP Learning concepts and types of resource - SAP Customer Experience Solutions - Integration and Extensibility roles - Resources for Developers&nbsp; - Resources for Administrators&nbsp; - Resources for Architects - Other learning resources - Questions and suggestions

Walk through the SAP Customer Experience Solutions Integration & Extensibility Learning Resources

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam.The following concepts will be covered:
<ul>
<li>About the C_C4HCX certification</li>
<li>General Information</li>
<li>Exam Information</li>
<li>All Topics Walkthrough</li>
<li>SAP Extension Suite</li>
<li>SAP Integration Suite</li>
<li>SAP Sales and Service Cloud</li>
<li>SAP Customer Data Cloud</li>
<li>SAP Commerce Cloud</li>
<li>SAP Marketing Cloud and Emarsys</li>
<li>The Intelligent Enterprise</li>
<li>Simulation mode</li>
<li>Sample questions</li>
<li>Further Resources</li>
</ul>

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

Today’s business landscape is changing dramatically, as are your customers’ expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences.During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include:
<ul>
<li>SAP Training and Adoption concepts</li>
<li>SAP Customer Experience Solutions learning portfolio offering:
<ul>
<li>SAP Commerce Cloud</li>
<li>SAP Customer Data</li>
<li>SAP Sales Cloud</li>
<li>SAP Service Cloud</li>
<li>SAP Emarsys and SAP Marketing Cloud</li>
<li>SAP Customer Experience Solutions -&nbsp;Integration and Extensibility</li>
<li>Other learning resources</li>
</ul>
</li>
</ul>

Grow your Skills in SAP Customer Experience Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

Meet SAP Customer Experience Solutions ? Lead to Cash and SAP Customer Data Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Meet SAP Customer Experience Solutions ? SAP Sales Cloud and SAP Service Cloud

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Integration and Extensibility Options
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

Meet SAP Customer Experience Solutions ? SAP Commerce Cloud and SAP Emarsys Customer Engagement

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you’d like to complete the big picture. If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.
For a complete overview of all the different SAP CX solutions, don't miss the other live sessions in this series:&nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud &nbsp; - &nbsp; &nbsp;Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement
In all of these sessions you’ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

SAP Service Cloud Usage

Record of Achievement

Pass all the quizzes and receive a digital badge

Using SAP Service Cloud

Related live sessions

SAP Learning Group

SAP Learning Class

SAP Service Cloud