Introduction to SAP Service Cloud Version 2 (refresh)

This live session is a refresh of the previous live session which now covers features and functions that have been released. 

After participating in this live session, you will get an introduction to SAP Service Cloud Version 2. 
We will cover topics such as: 

• Master Data Concepts (Business Partners, Products, Warranties etc.)
• Case Management (case creation, processing and resolution) 
• Caseflow Functions and features (business benefits including sample scenarios)
• Additional Service features (Registered Products, Install Base, Functional Locations etc.)

By the end of this live session, learners may wish to then take on the challenge of going through in depth Learning Journey Using and Implementing Service Cloud Version 2.