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Implement and Use SAP Service Cloud Version 2

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Unit 1

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Making the Case for SAP Service Cloud Version 2

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3 Lessons

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15 mins

After completing this unit, you will be able to:

  • Identify an example case for using SAP Service Cloud Version 2
  • Describe the features of SAP Service Cloud Version 2
  • Outline how SAP Service Cloud Version 2 fits into a broader SAP Cloud for Customer Ecosystem
  • Identify the role of SAP BTP for integrating SAP Service Cloud Version 2 with other SAP Solutions
  • Provide an example of Business Process Integration between SAP Service Cloud Version 2 and another SAP Solution
  • Explain the customer service process
  • Identify the supporting tools for the customer service process
  • Outline the resources from supporting the customer service process

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Book your certification exam

Validate your skills and learning by completing the certification exam and gain a highly recognised accreditation.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2


3 hrs

This certification verifies that you possess the SAP Service Cloud the cores and core skills required for the consultant profile and proves that you have an overall understanding and in?depth skills to participate as a member of project team with a focus on setting up, implementing and using SAP Service Cloud Version 2 in a mentored role.