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Scrolling tab | Implementing and Using SAP Service Cloud Version 2

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This certification verifies that you possess the SAP Service Cloud the cores and core skills required for the consultant profile and proves that you have an overall understanding and in?depth skills to participate as a member of project team with a focus on setting up, implementing and using SAP Service Cloud Version 2 in a mentored role.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

Making the Case for SAP Service Cloud Version 2

Following a Day in the Life of the Service Employee

Starting Implementation

Performing Master Data Setup

Creating Service Objects

Setting up Case Management

Configuring Service Elements

Configuring Communication Channels

Overviewing SAP Service Cloud Version 2 Integration

Implement and Use SAP Service Cloud Version 2

The course in this learning journey enables you to explain and demonstrate how to use and implement SAP Service Cloud Version 2 which is built using Cloud Native Stack. The course walks you through how the Administrator role can leverage the SAP Service Cloud Version 2 capabilities to both improve and scale up the service experience that a company can provide its customers. This perspective of the administrator role is also important for all other roles new to the solution, such as the business user, the solution consultant and the developer.

This course provides an introduction to implementing and using SAP Service Cloud Version 2. Learn how to customize and configure the system, activate business services, adapt fields, configure customer service processes, and more. # This description was auto-generated #

Implementing and Using SAP Service Cloud Version 2

Welcome to the course on implementing and using SAP Service Cloud Version 2. This learning journey is an introduction to the implementation of SAP Service Cloud Version 2. It walks you through how a consultant can customize and configure the system to use the features of SAP Service Cloud Version 2. With straightforward lessons in a self-paced learning journey, you dive into key configuration topics including activation of business services, adaptation of fields, configuration of customer service processes utilizing case management, agent desktop and mashups for accessing external solutions such as SAP S4 HANA, SAP Business Technology Platform or BTP and knowledge bases among others. You also learn how to configure the system to set up service level agreements or SLAs case routing rules, use installed bases and registered products, and manage warranties. Test your knowledge in each unit to help consolidate your learning. Are you ready? Get your journey started with implementing and using SAP Service Cloud Version 2.

Today&rsquo;s business landscape is changing dramatically, as are your customers&rsquo; expectations for better interactions with your company. SAP offers a broad and deep portfolio of solutions for creating personalized and trusted customer experiences. 
During this live session, we will give you an overview of the learning resources for the different SAP Customer Experience solutions, and the options you have for attending SAP Customer Experience trainings. &nbsp;Topics include: 
- SAP Training and Adoption concepts 
- SAP Customer Experience Solutions learning portfolio offering: 
&nbsp; &nbsp;- SAP Commerce Cloud 
&nbsp; &nbsp;- SAP Customer Data 
&nbsp; &nbsp;- SAP Sales Cloud 
&nbsp; &nbsp;- SAP Service Cloud 
&nbsp; &nbsp;- SAP Emarsys and SAP Marketing Cloud 
&nbsp; &nbsp;- SAP Customer Experience Solutions &ndash; Integration and Extensibility 
- Other learning resources

&nbsp;

Grow your Skills in SAP Customer Experience Solutions

In this live session SAP Customer Experience expert trainers will deliver an introductory session on the C_C4HCX certification: SAP Certified Application Associate as Solution Architect for Customer Experience. The goal is to explain the certification process, the level of knowledge required and the resources available for preparation. The session will also address participant questions related to the exam. 
The following concepts will be covered: 
- About the C_C4HCX certification 
- General Information 
- Exam Information 
- All Topics Walkthrough 
&nbsp; - SAP Extension Suite 
&nbsp; - SAP Integration Suite 
&nbsp; - SAP Sales and Service Cloud 
&nbsp; - SAP Customer Data Cloud 
&nbsp; - SAP Commerce Cloud 
&nbsp; - SAP Marketing Cloud and Emarsys 
&nbsp; - The Intelligent Enterprise 
- Simulation mode: Sample questions 
- Further Resources

&nbsp;

Learning Objective:

After participating in this live session, you will understand the format, scope and process to prepare for the SAP CX Solution Architect certification.

Prepare for the certification C_C4HCX: Solution Architect for Customer Experience

In this live session, SAP Customer Experience expert trainers provide an overview of the different learning options available for each user role across the available SAP Customer Experience Solutions - Integration and Extensibility learning journeys. The session covers the following concepts: 
- SAP Learning concepts and types of resource 
- SAP Customer Experience Solutions - Integration and Extensibility roles 
- Resources for Developers&nbsp; 
- Resources for Administrators&nbsp; 
- Resources for Architects 
- Other learning resources 
- Questions and suggestions

&nbsp;

Walk through the SAP Customer Experience Solutions Integration & Extensibility Learning Resources

This live session covers how to access the log traces for a Commerce Solution via CLS (Cloud Logging System) and use them to find out problems or get alerts when a pattern appears. &nbsp;In addition the session covers how to use Dynatrace APM (application performance monitoring) to monitor the different components of your infrastructure.

For a complete overview of SAP Commerce Cloud System Administrator topics, don&#39;t miss the other live sessions in this series:&nbsp; 
- SAP Commerce Cloud System Administrator - Introducing SAP Commerce Cloud in Public Cloud 
- SAP Commerce Cloud System Administrator - Cloud Infrastructure and Portal 
- SAP Commerce Cloud System Administrator - Integrations and Data Management

&nbsp;

SAP Commerce Cloud System Administrator - Logging Monitoring and Developing

In this live session we will focus on the embedded AI features in SAP Service Cloud Version 2 and how they help enterprise customer service teams to optimize their day-to-day work. 
We will discuss the available functions and their business value, explain the configuration and pre-requisites, and share the high-level architecture. 
After attending this session you will be able to 
&bull; describe the embedded AI scenarios in SAP Service Cloud 
&bull; explain the business value of the scenarios 
&bull; master the configuration of the scenarios 
&bull; outline the high-level architecture

&nbsp;

SAP Business AI in SAP Service Cloud Version 2

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Customer Experience solutions and Lead to Cash, as well as learning about SAP Customer Data essentials.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.&nbsp;

&nbsp;

Meet SAP Customer Experience Solutions – Lead to Cash and SAP Customer Data Solutions

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Sales Cloud, and SAP Service Cloud.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – SAP Sales Cloud and SAP Service Cloud

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Commerce Cloud, and SAP Emarsys Customer Engagement.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Integration and Extensibility Options

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – SAP Commerce Cloud and SAP Emarsys Customer Engagement

Do you want to know about the different solutions that are part of the SAP Customer Experience portfolio? Perhaps you already have experience with some of them, but you&rsquo;d like to complete the big picture. 
If your answer is yes, the Meet SAP Customer Experience Solutions live sessions are perfect for you! 
In this session, you will get an introduction to SAP Customer Experience Integration options, and SAP Customer Experience Extensibility alternatives.

For a complete overview of all the different SAP CX solutions, don&#39;t miss the other live sessions in this series:&nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; Lead to Cash and SAP Customer Data Solutions 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; Meet SAP Customer Experience Solutions &ndash; SAP Sales Cloud and SAP Service Cloud &nbsp; 
- &nbsp; &nbsp;Meet SAP Customer Experience Solutions &ndash; SAP Commerce Cloud and SAP Emarsys Customer Engagement

In all of these sessions you&rsquo;ll learn about the major features of each solution, use cases, and business benefits, as well as learning and enablement options.

&nbsp;

Meet SAP Customer Experience Solutions – Integration and Extensibility Options

In this live session related to certification C_C4H56 (SAP Certified Application Associate - SAP Service Cloud Version 2), you will learn about the major enhancements for SAP Service Cloud Version 2, to help you prepare for the assessment to stay certified.

Language: English

Prepare for certification

Implement and Use SAP Service Cloud Version 2

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