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Prepare for certification

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Implementing and Using SAP Service Cloud Version 2

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Unit 1

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Exploring SAP Service Cloud Version 2

5 Lessons

1 hr 15 mins

After completing this unit, you will be able to:

  • Identify SAP Service Cloud Version 2 existing and its new features.
  • Outline integration strategies for SAP Service Cloud Version 2.
  • Identify the role of AI in SAP Service Cloud 2.
  • Explain the customer service process used in SAP Service Cloud Version 2.
  • Explain the customer service tools and supporting resources used in SAP Service Cloud Version 2.

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Book your certification exam

Validate your skills and learning by completing the certification exam and gain a highly recognised accreditation.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

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0 hrs

This certification verifies that you possess the SAP Service Cloud the cores and core skills required for the consultant profile and proves that you have an overall understanding and in?depth skills to participate as a member of project team with a focus on setting up, implementing and using SAP Service Cloud Version 2 in a mentored role.