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Implementing and Using SAP Service Cloud Version 2
Unit 1
Exploring SAP Service Cloud Version 2
5 Lessons
1 hr 15 mins
After completing this unit, you will be able to:
- Identify SAP Service Cloud Version 2 existing and its new features.
- Outline integration strategies for SAP Service Cloud Version 2.
- Identify the role of AI in SAP Service Cloud 2.
- Explain the customer service process used in SAP Service Cloud Version 2.
- Explain the customer service tools and supporting resources used in SAP Service Cloud Version 2.
Unit 2
Starting Implementation
5 Lessons
1 hr 25 mins
Unit 3
Performing Master Data Setup
4 Lessons
53 mins
Unit 4
Creating Service Objects
3 Lessons
38 mins
Unit 5
Setting up Case Management
3 Lessons
38 mins
Unit 6
Configuring Service Elements
3 Lessons
44 mins
Unit 7
Configuring Communication Channels
2 Lessons
31 mins
Unit 8
Overviewing SAP Service Cloud Version 2 Integration
3 Lessons
1 hr
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Book your certification exam
Validate your skills and learning by completing the certification exam and gain a highly recognised accreditation.
questions
0 hrs
This certification verifies that you possess the SAP Service Cloud the cores and core skills required for the consultant profile and proves that you have an overall understanding and in?depth skills to participate as a member of project team with a focus on setting up, implementing and using SAP Service Cloud Version 2 in a mentored role.