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Implement and Use SAP Service Cloud Version 2

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Unit 1

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Making the Case for SAP Service Cloud Version 2

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3 Lessons

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15 mins

After completing this unit, you will be able to:

  • Identify an example case for using SAP Service Cloud Version 2
  • Describe the features of SAP Service Cloud Version 2
  • Outline how SAP Service Cloud Version 2 fits into a broader SAP Cloud for Customer Ecosystem
  • Identify the role of SAP BTP for integrating SAP Service Cloud Version 2 with other SAP Solutions
  • Provide an example of Business Process Integration between SAP Service Cloud Version 2 and another SAP Solution
  • Explain the customer service process
  • Identify the supporting tools for the customer service process
  • Outline the resources from supporting the customer service process

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Validate your skills and learning by completing the certification exam and gain a highly recognised accreditation.

SAP Certified Application Associate - SAP Service Cloud Version 2

80 questions

3 hrs

71% cut score

The "SAP Certified Application Associate - SAP Service Cloud Version 2" certification exam validates that you possess the SAP Service Cloud Version 2 fundamentals and core knowledge required of the consultant profile. This certification proves that you have an overall understanding and in‐depth  skills to participate as a member of project team with a focus on setting up , implementing and using SAP Service Cloud Version 2 in a mentored role.