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SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration
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Overview
This session is all about the different communication channels available in SAP Service Cloud Version 2
Learning objectives
After participating in this live session, you will be able to describe the various Communication Channels which exist in SAP Service Cloud Version 2, including Mailand Phone, and how Knowledge Base Integration can be used from within the solution.
Your current experience in this topic
Beginner
Intermediate
Advanced
Roles
Consultant, Administrator, Business User
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DescriptionSAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration |
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