Live SessionExpert Deep Dive

SAP Service Cloud Version 2 Communication Channels: Mail, Phone and Knowledge Base Integration

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Overview

This session is all about the different communication channels available in SAP Service Cloud Version 2

Learning objectives

- Learn about the various Communication Channels we have in SAP Service Cloud Version 2 like Mail, Phone and how we can utilize the Knowledge Base Integration from within the solution.

Roles

Consultant, Administrator, Business User
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